Box Logo Award Winner Product Badge
Box Logo Award Winner Product Badge
Box

Box

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Box
9.0 /10

What is Box?

Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It’s called Cloud Content Management, and it's the ultimate business advantage.

Company Details


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Awards & Recognition

Box won the following awards in the Content Collaboration category

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Box Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box?

3% Negative
2% Neutral
95% Positive

Pros

  • Acts with Integrity
  • Reliable
  • Caring
  • Security Protects

Feature Ratings

Average 86

Team Collaboration

88

Enterprise Grade Security Controls

87

Access Control and Rights Management

86

Data Loss Prevention

86

Drag and Drop User Interface

86

Electronic Signatures

86

Large File Optimization

85

3rd-Party Integrations

85

Real-Time Synchronization

85

Cognitive Content Services

85

Audit Trail

85

Vendor Capability Ratings

Average 86

Business Value Created

88

Ease of Implementation

87

Quality of Features

87

Ease of Customization

86

Ease of Data Integration

86

Usability and Intuitiveness

86

Breadth of Features

86

Availability and Quality of Training

85

Ease of IT Administration

84

Product Strategy and Rate of Improvement

84

Vendor Support

83

Box Reviews

Obaidul R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

User-friendly and Highly Performance

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

Business processes accelerating through quick requesting,submitting as well as receiving.

What is your favorite aspect of this product?

Data security and effectiveness in content collection,organising and forwarding/easy reporting.

What do you dislike most about this product?

Little storage.

What recommendations would you give to someone considering this product?

Perfect content collaboration

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Natasha H.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Box is great and very secure

Likeliness to Recommend

10 /10

What differentiates Box from other similar products?

Box is a great place for secure documents/ files. You can share with those in your organization and upload large files.

What is your favorite aspect of this product?

I love how secure box is. Privacy is very important to me and I feel that this platform is trusted

What do you dislike most about this product?

Not sure if I have Anything I dislike About it

What recommendations would you give to someone considering this product?

Get familiar with the product online, it can be confusing to use at first.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Islenis V.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

Box manages quality in private and public servers

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

It also offers a wide range of online resources, consisting of user guides, tutorials and forums, which can help you make the best use of it. In the three years since we started using Box, I have used the application in terms of time. Box's customer support is outstanding, with knowledgeable and welcoming representatives who are available to provide guidance should we encounter any issues.

What is your favorite aspect of this product?

One of the things I like about Box is its focus on security. As a content storage space, it's important that we can preserve and distribute our documents securely, and Box offers a vast array of security features that allow us to achieve this. From automatic version monitoring to permission granularity provision, we have the ability to ensure features that can help companies streamline their processes and increase efficiency. Also,

What do you dislike most about this product?

The application can have a loading delay, which can be frustrating when you need to access important documents quickly. Also, the user interface can be complicated and it took some time to learn how to use the platform correctly. Another area where Box could use improvement is in its price category. While the website offers various types of plans to suit different merchant requirements, the costs can be high for small sized companies, which may deter certain potential individuals from using the platform.

What recommendations would you give to someone considering this product?

I am confident that Box is a powerful and valuable aid for companies of any size. One of the most important benefits is the ability to collaborate with colleagues and staff members in an agile and easy way. Whether it's a job we're doing, reviewing presentations or distributing video material, Box helps us maintain synchronicity and collaborative work, both of which are critical to performance.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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