Box Logo Award Winner Product Badge
Box Logo Award Winner Product Badge
Box

Box

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Box
9.0 /10

What is Box?

Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It’s called Cloud Content Management, and it's the ultimate business advantage.

Company Details


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Awards & Recognition

Box won the following awards in the Content Collaboration category

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Box Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box?

3% Negative
2% Neutral
95% Positive

Pros

  • Acts with Integrity
  • Reliable
  • Caring
  • Security Protects

Feature Ratings

Average 86

Team Collaboration

88

Enterprise Grade Security Controls

87

Access Control and Rights Management

86

Data Loss Prevention

86

Drag and Drop User Interface

86

Electronic Signatures

86

Large File Optimization

85

3rd-Party Integrations

85

Real-Time Synchronization

85

Cognitive Content Services

85

Audit Trail

85

Vendor Capability Ratings

Average 86

Business Value Created

88

Ease of Implementation

87

Quality of Features

87

Ease of Customization

86

Ease of Data Integration

86

Usability and Intuitiveness

86

Breadth of Features

86

Availability and Quality of Training

85

Ease of IT Administration

84

Product Strategy and Rate of Improvement

84

Vendor Support

83

Box Reviews

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jan 2023

A complete solution to manage your files

Likeliness to Recommend

8 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Daniel E.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

A safe cloud-based file management system

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

The expensive price of the support package is one aspect of this platform that I dislike. Yes, the cost of the technical support package is rather costly, which places an additional load on us since we also have to pay for the platform. There is no need for separate email systems for sending and receiving emails. We may send and receive huge data files with it as well. Box offers complete encryption and safe methods for our accounts. Instead of requiring the usage of additional email programs, we may transfer and distribute our files directly from Box.

What is your favorite aspect of this product?

It's a platform for managing our files that makes it simple for us to save, share, and archive files using a web-based framework. Box offers complete support for text searching across a range of common file types, including Excel, PDF, JPEG, and many others. Box offers accurate previews for office files, files from different creative suites, movies, pictures, and more.

What do you dislike most about this product?

Due to the reliance on technology, many businesses are experiencing technological problems. Due to the environment's reliance on technology, many companies are also dealing with security challenges. All of a company's data and information are based on it, so if it is hacked, both we and the company could suffer significant losses.

What recommendations would you give to someone considering this product?

Only those who wish to use premium services should use them, in my opinion. Although expensive, the service is really quick. For those who wish to work quickly and effectively, I highly recommend this tool for any organization and business.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Babu T.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Top-notch collaborative workspace

Likeliness to Recommend

10 /10

What differentiates Box from other similar products?

It provides capabilities that enable users to manage any digital content and conduct a range of practical operations, such as re-formatting and re-sizing their media, effortlessly sharing large files, and tracking usage history.

What is your favorite aspect of this product?

It assists in managing our digital assets at every workflow stage from archiving to acquisition. It is also used to create, manage, share, archive, or preserve images.

What do you dislike most about this product?

Put forward advanced search options such as AI auto-tagging to help discover what we are searching for without having to go through many steps.

What recommendations would you give to someone considering this product?

Great solution for reams to establish separate project folders for different projects to keep all assets well-organized and arrange digital assets depending on their purpose, format, size, or other applicable factors.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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