Box Logo Award Winner Product Badge
Box Logo Award Winner Product Badge
Box

Box

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Box
9.0 /10

What is Box?

Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It’s called Cloud Content Management, and it's the ultimate business advantage.

Company Details


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Awards & Recognition

Box won the following awards in the Content Collaboration category

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Box Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box?

3% Negative
2% Neutral
95% Positive

Pros

  • Acts with Integrity
  • Reliable
  • Caring
  • Security Protects

Feature Ratings

Average 86

Team Collaboration

88

Enterprise Grade Security Controls

87

Access Control and Rights Management

86

Data Loss Prevention

86

Drag and Drop User Interface

86

Electronic Signatures

86

Large File Optimization

85

3rd-Party Integrations

85

Real-Time Synchronization

85

Cognitive Content Services

85

Audit Trail

85

Vendor Capability Ratings

Average 86

Business Value Created

88

Ease of Implementation

87

Quality of Features

87

Ease of Customization

86

Ease of Data Integration

86

Usability and Intuitiveness

86

Breadth of Features

86

Availability and Quality of Training

85

Ease of IT Administration

84

Product Strategy and Rate of Improvement

84

Vendor Support

83

Box Reviews

Simon A.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

The new and best platform to sync and share files

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

Box is the best alternative to sync and share files within and outside of the organization. It is more valuable than other rivals, all of its features are easy to use and the UI of Box is more clear and more attractive. Although I adore its security feature most.

What is your favorite aspect of this product?

Box offered us cloud storage where we can save any kind of data at any time. I also like their mobile application which gives us so many features so we can easily work while moving. Overall it puts positive impacts on our business like increasing the growth and security of our business. It makes my search complete. Now I don't need to look at other applications to do our work.

What do you dislike most about this product?

The dashboard's graphic design should be more straightforward and modifiable to the administrator's preferences. There are occasionally some synchronization problems in the background. Using it from their smartphones causes problems for several of our staff.

What recommendations would you give to someone considering this product?

Have you wasted a lot of time managing files manually? Then stop it and focus on your business growth because Box is available to do it for you. Through using Box you can get highly advanced benefits from it. It's easy to implement and use. It is the platform that is available in your budget.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Patrick W.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

The secured idea to manage files

Likeliness to Recommend

8 /10

What differentiates Box from other similar products?

Box has unmatched features, for instance, reliability, security, availability, and price. Box has provided all the things under one umbrella. Through this amazing platform, we were able to work in more areas because of its two-factor authentication.

What is your favorite aspect of this product?

Box has made our work easier than ever. I adore too many aspects of it. It's a need of our organization. I had an amazing time with it. For sure I adore its security feature which allows us to store and share confidential files without any worries. Although I adore it, we can store data created with any app in the Box console which saves us a huge time and allows us to focus on more business tasks.

What do you dislike most about this product?

Since Box doesn't have a built-in document editor, we must integrate alternative editors with Box. Naturally, it's never quite the same as using a native in-built editor. Despite it, I didn't face any issues while using the tool.

What recommendations would you give to someone considering this product?

If you're also looking for a solution where you can put all of your PC backup, important data, and files in a single and secure place then Box is undoubtedly a perfect option don't waste this amazing opportunity. I believe every organization must try it to get benefits within affordable cost.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Effective Service
  • Inspires Innovation

Adam R.

  • Role: Public Sector
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Secure you files and makes collaboration easy.

Likeliness to Recommend

10 /10

What differentiates Box from other similar products?

For me, Box is yet another option for cloud storage and collaboration. As a result of its straightforward user interface and standalone programs, I have used it frequently for file sharing. I value the flexibility of Box, and it has been simple to exchange media files, PDF documents, and other types of information.

What is your favorite aspect of this product?

I and others in quality who need to share papers with outside providers without giving them access to our company's shared files utilize it the most. I enjoy having access to my info on any device or location. I am no longer required to access to my corporate network remotely or using a VPN. Our office finds it to be a useful tool for efficient correspondence when sending and receiving papers from our clients.

What do you dislike most about this product?

Because Box doesn't recognize the duplicate stuff when someone uses it improperly, they will end up creating several spaces. Each tiny change will result in a new version even if it takes only a few minutes between them and you never close the file because Box additionally live saves each update.

What recommendations would you give to someone considering this product?

In the course of my daily work activities at work, Box is mostly used for file storage, automated workflows, file protection, and collaboration. I'm sure that all of the aforementioned activities are suitable for Box. We find Box to be simple to use and accessible across a number of platforms.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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