Box Logo Award Winner Product Badge
Box Logo Award Winner Product Badge
Box

Box

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Box
9.0 /10

What is Box?

Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It’s called Cloud Content Management, and it's the ultimate business advantage.

Company Details


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Awards & Recognition

Box won the following awards in the Content Collaboration category

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Box Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box?

3% Negative
2% Neutral
95% Positive

Pros

  • Acts with Integrity
  • Reliable
  • Caring
  • Security Protects

Feature Ratings

Average 86

Team Collaboration

88

Enterprise Grade Security Controls

87

Access Control and Rights Management

86

Data Loss Prevention

86

Drag and Drop User Interface

86

Electronic Signatures

86

Large File Optimization

85

3rd-Party Integrations

85

Real-Time Synchronization

85

Cognitive Content Services

85

Audit Trail

85

Vendor Capability Ratings

Average 86

Business Value Created

88

Ease of Implementation

87

Quality of Features

87

Ease of Customization

86

Ease of Data Integration

86

Usability and Intuitiveness

86

Breadth of Features

86

Availability and Quality of Training

85

Ease of IT Administration

84

Product Strategy and Rate of Improvement

84

Vendor Support

83

Box Reviews

Matthew L.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Great product that is worth the cost!

Likeliness to Recommend

8 /10

What differentiates Box from other similar products?

It's security ability is the top tier and why we retained Box.

What is your favorite aspect of this product?

I like the ease of navigation.

What do you dislike most about this product?

It takes a long time to reflect closing a doc, when you would be able to move/delete.

What recommendations would you give to someone considering this product?

Get Box! It's great for collaboration and storage.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Saves Time

Côme d.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Box offers some unmatched unique qualities.

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

Box provides high level security for my department, in terms of safeguarding our saved files from unauthorized access. Not only this , Box integrates with every software I use in the course of my daily work. This enables free flow of files between Box and every software that I use in the workplace.

What is your favorite aspect of this product?

The extensive nature of file sharing on Box, has really appealed to me as a user. Not only can I share any file format through Box, but I can share files with non-Box users as well and they are able to comment , view and download the files without having a Box account.

What do you dislike most about this product?

Although Box synchronization on desktop computer is seamless, it is not the same on the Box mobile platform. I likewise have issues with the limited nature of Box file versioning feature. A major example of how limited Box is in terms of version control, is how I am unable to reclaim files that I mistakenly delete on the Box storage platform.

What recommendations would you give to someone considering this product?

If one overlooks the limited quality of the Box mobile app , I think Box makes up for this shortcoming with provisions like granular file permissions.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Almas N.

  • Role: Consultant
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Fantastic product

Likeliness to Recommend

8 /10

What differentiates Box from other similar products?

Easy to use and real time synchronization

What is your favorite aspect of this product?

real time synchronization

What do you dislike most about this product?

Integration to Microsoft products

What recommendations would you give to someone considering this product?

I will highly recommend

Pros

  • Performance Enhancing
  • Enables Productivity
  • Reliable
  • Unique Features

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