Box Logo Award Winner Product Badge
Box Logo Award Winner Product Badge
Box

Box

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Box
9.0 /10

What is Box?

Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It’s called Cloud Content Management, and it's the ultimate business advantage.

Company Details


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Awards & Recognition

Box won the following awards in the Content Collaboration category

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Box Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box?

3% Negative
2% Neutral
95% Positive

Pros

  • Acts with Integrity
  • Reliable
  • Caring
  • Security Protects

Feature Ratings

Average 86

Team Collaboration

88

Enterprise Grade Security Controls

87

Access Control and Rights Management

86

Data Loss Prevention

86

Drag and Drop User Interface

86

Electronic Signatures

86

Large File Optimization

85

3rd-Party Integrations

85

Real-Time Synchronization

85

Cognitive Content Services

85

Audit Trail

85

Vendor Capability Ratings

Average 86

Business Value Created

88

Ease of Implementation

87

Quality of Features

87

Ease of Customization

86

Ease of Data Integration

86

Usability and Intuitiveness

86

Breadth of Features

86

Availability and Quality of Training

85

Ease of IT Administration

84

Product Strategy and Rate of Improvement

84

Vendor Support

83

Box Reviews

Olga N.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Beneficial and advanced application

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

We can put all of our information, including backups of our PCs, image galleries, and innumerable papers, in one place by using the Box platform. As an added plus, it is ideal and very user-friendly. From any place and using any device, we can create and modify files in real time with our coworkers.

What is your favorite aspect of this product?

We have been long-time customers of its cloud storage platform, and we adore its fascinating android app because it gives us all the amazing features we require to get the most out of it on our mobile. It gave the members of our sales team a superior way of finding, storing, and exchanging information and documents, which ultimately saved them time and resources.

What do you dislike most about this product?

It simply satisfied our needs in terms of how quickly our assets can be reviewed, although at first, we ran into problems. Since it's a fantastic alternative for company-wide cloud storage, we continued to use it. Due to my appreciation of simpler tools, I really enjoyed it, contrary to some users who claimed it wasn't very useful for managing digital assets.

What recommendations would you give to someone considering this product?

The all robust features of the Box file-sharing platform allow you to operate more efficiently and with more output at your location. with Box by providing the appropriate material to your customer care professionals when they really need it without having to abandon the service cloud, you may shorten the time it takes to resolve a matter.

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Effective Service

Alexander K.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Highly useful and attractive product

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

Box has unmatched ser-friendliness and greater file security. On the other hand, its price also sets it apart from competitors. It offers one-of-a-kind functionality and all robust features. Saving and exchanging our most important files is a breeze now thanks to Box, a remarkably simple, reliable, private, and safe file-sharing alternative.

What is your favorite aspect of this product?

The built-in search feature helps us find information quickly, and we can also use this app to save files we produced with other apps directly into our Box console, permit other users to make contributions to our shared folders, post comments for us in the files, and allow them to start collaborating to our shared folders. Box fosters our teamwork and frees up time for other tasks.

What do you dislike most about this product?

Although this program has the potential to be even more useful and efficient, I find Box to be effective rather than terrible like the prior system we used in our corporation. If I had to critique anything, though, it would be its poor customer assistance that never replied on time.

What recommendations would you give to someone considering this product?

Box Solution for sharing and syncing files might be advantageous for all sectors. It is the ideal fit for managing the entire content life cycle at your company. Users of the Box platform may easily produce, distribute, access, work together on, update, sign, and manage content in Slack and Salesforce platform.

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Efficient Service

Bradley Colin L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Covers most of my storage needs.

Likeliness to Recommend

10 /10

What differentiates Box from other similar products?

Box comes with a stringent security infrastructure. I describe it as much advanced than any I have encountered on close Box substitute file storage applications. Asides the obvious end to end data protection that Box provides users by default, there is also the support for two factor authentication, which interestingly isn't present on top file storage programs like Google Drive.

What is your favorite aspect of this product?

Web browsers are my most preferred way to access applications. It is therefore not a no-brainer that I like the Box web browser application. I think it is sleek and enables me to upload files by simple drag and drop. An added advantage for me , is that I am allowed to connect files accessed through the web browser version of Box , directly with support web or native applications that I am using like Office 365.

What do you dislike most about this product?

Synchronization between my Box web application and Box mobile application does suddenly stop working in a few situations. Although , this is expected with cloud based services, I am displeased that I do not get notifications whenever this has happened and have always had to find out myself. There is certainly no joy in trying to access recently saved files on mobile application and realizing they are not synchronized.

What recommendations would you give to someone considering this product?

Asides the synchronization glitch, which maybe happens a lot less on my previous cloud storage program, i think i will always recommend Box to any professional.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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