Box Logo Award Winner Product Badge
Box Logo Award Winner Product Badge
Box

Box

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Box
9.0 /10

What is Box?

Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It’s called Cloud Content Management, and it's the ultimate business advantage.

Company Details


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Awards & Recognition

Box won the following awards in the Content Collaboration category

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Box Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box?

3% Negative
2% Neutral
95% Positive

Pros

  • Acts with Integrity
  • Reliable
  • Caring
  • Security Protects

Feature Ratings

Average 86

Team Collaboration

88

Enterprise Grade Security Controls

87

Access Control and Rights Management

86

Data Loss Prevention

86

Drag and Drop User Interface

86

Electronic Signatures

86

Large File Optimization

85

3rd-Party Integrations

85

Real-Time Synchronization

85

Cognitive Content Services

85

Audit Trail

85

Vendor Capability Ratings

Average 86

Business Value Created

88

Ease of Implementation

87

Quality of Features

87

Ease of Customization

86

Ease of Data Integration

86

Usability and Intuitiveness

86

Breadth of Features

86

Availability and Quality of Training

85

Ease of IT Administration

84

Product Strategy and Rate of Improvement

84

Vendor Support

83

Box Reviews

Alex F.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Flashy interface

Likeliness to Recommend

8 /10

What differentiates Box from other similar products?

The program makes teamwork easier by enabling multiple people to work from the same folders at the same time. The advanced technology of Box backs up files automatically, making it possible to sync and use a the files whenever we want, from any device

What is your favorite aspect of this product?

With this solution, employees do not invest too much time figuring things out because the app is extremely well designed, with a simple and intuitive interface

What do you dislike most about this product?

Backing up doesn't feel that great because Box does not show all the progress indicators for backups such as elapsed time, time left, average speed, speed or other bars that tracks all the parts of a backup

What recommendations would you give to someone considering this product?

One of the Box perks is that the UI is really simple and comprehensible. Box backs up and syncs your files between any device or platform. It can help businesses of any size improve productivity and increase profitability by reducing paper within their operations

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cassie P.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Top quality file storage and team collaboration

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

Easy-to-use file storage and encryption program, allowing us to store files both locally and in the cloud. It protects our data from hacking, snooping, and unauthorized access of any kind

What is your favorite aspect of this product?

Box has password-protected file sharing. I simply send a link to someone I want to share it with and can revoke their access anytime I want

What do you dislike most about this product?

Scanning of uploaded documents for viruses or malware should be automatic so that no other devices linked to my account can get infected if I open a malicious file

What recommendations would you give to someone considering this product?

It will allow you to set up folders that you can share with your colleagues and the whole team can have the same editing permissions. Gives you a plethora of collaboration tools also

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Luis J.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

With Box the collaborations are simple

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

The value for money that box offers is effective. Good search and document sharing function because it consolidates your online content into one convenient location to organize, you can create files and folders securely and continue to work with them on the same computer. You can host all your file systems in box, and access it from any device and share files with a simple link.

What is your favorite aspect of this product?

For a very lightweight software it is very self explanatory that it has all the advanced features that adapt it to general quality cloud document archiving and sharing services and large document sharing for collaborative work, classification of documents by folders which allows the user to invite external to contribute to specific work areas/topics/documents.

What do you dislike most about this product?

The synchronization function and the synchronization functions of MS word are a bit slow and could be improved, there are times when documents take a while to synchronize, slowing down group work and the limited offline capability as well as falling short in the area of asset management. For example, we cannot currently sync specific folders directly from my computer to our box.

What recommendations would you give to someone considering this product?

With box we have not enabled the ability to securely safeguard sensitive and non-sensitive files, which is probably the goal when using Box. However, Box also does well in other areas such as integration with third party applications. we also use it to enhance vital operational activities such as collecting digital signatures, automating certain repeatable tasks and collaboration. It is a good recommendation from many users and customers.

Pros

  • Helps Innovate
  • Enables Productivity
  • Efficient Service
  • Fair

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