Box Logo Award Winner Product Badge
Box Logo Award Winner Product Badge
Box

Box

Composite Score
9.1 /10
CX Score
9.3 /10
Category
Box
9.1 /10

What is Box?

Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It’s called Cloud Content Management, and it's the ultimate business advantage.

Company Details


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Awards & Recognition

Box won the following awards in the Content Collaboration category

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Box Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box?

3% Negative
2% Neutral
95% Positive

Pros

  • Acts with Integrity
  • Reliable
  • Caring
  • Friendly Negotiation

Feature Ratings

Average 86

Team Collaboration

88

Enterprise Grade Security Controls

87

Drag and Drop User Interface

86

Access Control and Rights Management

86

Data Loss Prevention

86

Electronic Signatures

86

Real-Time Synchronization

85

3rd-Party Integrations

85

Large File Optimization

85

Cognitive Content Services

84

Audit Trail

84

Vendor Capability Ratings

Average 86

Business Value Created

88

Ease of Implementation

87

Quality of Features

87

Ease of Customization

86

Ease of Data Integration

86

Usability and Intuitiveness

86

Breadth of Features

86

Availability and Quality of Training

85

Product Strategy and Rate of Improvement

84

Ease of IT Administration

84

Vendor Support

83

Box Reviews

Karthika S.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2025

Easy to collaborate with version history

Likeliness to Recommend

10 /10

What differentiates Box from other similar products?

Other products does not have version history. Even if the current contents are changed we can go to previous version to recover in box. Box contains box notes, all Microsoft products and easy to collaborate and integrate with other people and softwares.

What is your favorite aspect of this product?

Boxnote, version history.

What do you dislike most about this product?

Box note does not have find and replace option.

What recommendations would you give to someone considering this product?

Easy to collaborate tool.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Noelia B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

It has it all in one!

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

It has been really useful to manage work documents in a bold way, leaving aside the old school, now most of the documents are signed virtually, from wherever we are, which brings practicality and efficiency to our work. We share documents from a single place, it is much easier to have everything in the cloud, well organized together with the entire work team, without having to send so many emails, or upload files or forward messages on multiple occasions. Box has been one of the pioneers in the digital proposal and without a doubt my team has been able to adapt it quickly and implement it exactly to what we need.

What is your favorite aspect of this product?

Box has an impeccable document management platform, where it allows you to automate all of your work files, from the largest to the smallest. It is no longer necessary to have hundreds of documents on our devices taking up space, but now we can have everything in the same cloud that we can share, making this management versatile and highly accessible. It has quality integrations that are a great complement to streamline various types of documents. It has amazing features, creating electronic signatures, editing, sending documents, with classification and order by categories according to the work we are working on.

What do you dislike most about this product?

It has a great platform, it significantly enhances file management, however, we have encountered problems with the speed of uploading files, sometimes we need them to upload quickly and even with a fast broadband system, we do not achieve good results. It provides advanced functions, which makes this task much more complete, however, the price structure can be somewhat high, perhaps it may not be accessible for small businesses. Some formats are not included in the platform, I hope that in future updates they will consider expanding the reading of other types of files to be able to include other parts.

What recommendations would you give to someone considering this product?

Keep in mind what format options Box provides before you start using it, this way it is not a surprise, although really most of the documents are accepted and work normally.

Pros

  • Helps Innovate
  • Reliable
  • Effective Service
  • Respectful

Jamie R.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Why Box is My Top Pick

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

Unlike Google Drive or Dropbox, Box offers granular permissions, so I can control who accesses what—even down to individual files within a folder.

What is your favorite aspect of this product?

I can set up a workflow where the creative team uploads assets, and I’m automatically notified to review and approve them without email back-and-forth.

What do you dislike most about this product?

When dealing with large volumes of files. Even with precise keywords, it sometimes takes longer than expected to locate specific documents, which is frustrating during high-pressure moments.

What recommendations would you give to someone considering this product?

Box is fantastic for centralizing and securing files. Invest time in setting up folder structures and permissions to avoid chaos as your file library grows.

Pros

  • Helps Innovate
  • Enables Productivity
  • Caring
  • Client Friendly Policies

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