Box Logo Award Winner Product Badge
Box Logo Award Winner Product Badge
Box

Box

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Box
9.0 /10

What is Box?

Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It’s called Cloud Content Management, and it's the ultimate business advantage.

Company Details


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Awards & Recognition

Box won the following awards in the Content Collaboration category

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Box Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box?

3% Negative
2% Neutral
95% Positive

Pros

  • Acts with Integrity
  • Reliable
  • Caring
  • Security Protects

Feature Ratings

Average 86

Team Collaboration

88

Enterprise Grade Security Controls

87

Access Control and Rights Management

86

Data Loss Prevention

86

Drag and Drop User Interface

86

Electronic Signatures

86

Large File Optimization

85

3rd-Party Integrations

85

Real-Time Synchronization

85

Cognitive Content Services

85

Audit Trail

85

Vendor Capability Ratings

Average 86

Business Value Created

88

Ease of Implementation

87

Quality of Features

87

Ease of Customization

86

Ease of Data Integration

86

Usability and Intuitiveness

86

Breadth of Features

86

Availability and Quality of Training

85

Ease of IT Administration

84

Product Strategy and Rate of Improvement

84

Vendor Support

83

Box Reviews

Ankush C.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Securely access your data from anywhere

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

I love the easy and intuitive way to browse and share files, assign tasks and set file expiration dates. This reduces the total number of duplicates. For business, this is the only cloud storage service we have approved.

What is your favorite aspect of this product?

I want to be able to access my data anytime, anywhere, on any device. You no longer need to rely on a VPN or remote connection to your office network. This is effective for our office to communicate effectively when sending and receiving documents from clients. I've been using the box for years, so I'm not sure when it compares to other products. They offer most of the features at a competitive price. I hope it stays as it is. I have also recommended it to many customers for personal storage.

What do you dislike most about this product?

There is no negative feedback about Box. The software is solid and I can only remember one time in the last few years that there was a problem with syncing files.

What recommendations would you give to someone considering this product?

Security and Accessibility of data wherever you go. No one can access my files unless I give them access. Updates happen in real time, making life easier!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Unique Features

Natasha B.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Intrusive And Incredible Cloud Documentation

Likeliness to Recommend

10 /10

What differentiates Box from other similar products?

It differ from others since it has added advanced features like showcase and sync. It store large format files on cloud. Large files sharing. Enables several users to access same account using different devices. Enables me to work on my files while at home so it save time and money. Collaboration of all documents and files in one docket.

What is your favorite aspect of this product?

Ensure seamless content management, files sharing and syncing them too.

What do you dislike most about this product?

We are contented with vendor's implementation since it has it all

What recommendations would you give to someone considering this product?

I would just like to thank Box's software vendor for great innovation.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Amanda P.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Safe and easy sharing of documents.

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

Drag-and-drop functionality, upload dialogs, and support for various file types make Box a breeze. The files are simple to distribute and may be worked on simultaneously by many persons. The defaults and user administration in the sharing system are also classy touches. Box's user interface is uncluttered and easy to use.

What is your favorite aspect of this product?

Box's most appealing feature, in my opinion, is its boundless teamwork opportunities. It is an excellent tool for facilitating collaboration and file sharing since it offers a central location for storing all our files and information. The Box notes feature is my favorite component of this online data storage service. It's simple to set up sharing and permissions and straightforward to see who has access to what.

What do you dislike most about this product?

The basic plan is rather pricey. Many features are unavailable or severely limited in the free edition. The app's performance is a little shaky, but it's all good on the web. Unlike uploading from a PC, I find the app much more cumbersome. I have one complaint about an otherwise excellent product and set of features.

What recommendations would you give to someone considering this product?

Everyone involved in a project, no matter where they are, may effortlessly share and edit documents in real time. When we work together in real-time, I see a massive boost in our productivity. Examine the two options and decide which one is most convenient for you. My impression is that Box is now the best cloud-based sharing platform available.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Inspires Innovation

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