Box Logo Award Winner Product Badge
Box Logo Award Winner Product Badge
Box

Box

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Box
9.0 /10

What is Box?

Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It’s called Cloud Content Management, and it's the ultimate business advantage.

Company Details


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Awards & Recognition

Box won the following awards in the Content Collaboration category

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Box Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box?

3% Negative
2% Neutral
95% Positive

Pros

  • Acts with Integrity
  • Reliable
  • Caring
  • Security Protects

Feature Ratings

Average 86

Team Collaboration

88

Enterprise Grade Security Controls

87

Access Control and Rights Management

86

Data Loss Prevention

86

Drag and Drop User Interface

86

Electronic Signatures

86

Large File Optimization

85

3rd-Party Integrations

85

Real-Time Synchronization

85

Cognitive Content Services

85

Audit Trail

85

Vendor Capability Ratings

Average 86

Business Value Created

88

Ease of Implementation

87

Quality of Features

87

Ease of Customization

86

Ease of Data Integration

86

Usability and Intuitiveness

86

Breadth of Features

86

Availability and Quality of Training

85

Ease of IT Administration

84

Product Strategy and Rate of Improvement

84

Vendor Support

83

Box Reviews

Casey N.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Easy way to store and share files

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

box is an expensive program, there are programs that are much cheaper, but it has features that I really like.

What is your favorite aspect of this product?

Sharing files with coworkers and others is a breeze with Box. You may share with your coworkers, but you can also send a direct link to anybody outside of your organization. If you want to be notified whenever someone else uploads anything related to your interests, you may enable updates. It may also be accessed on a computer or mobile device, making it very convenient.

What do you dislike most about this product?

Desktop access is more difficult since there are no thumbnails of the files you need to view.

What recommendations would you give to someone considering this product?

You may use it to save and share data securely with your colleagues, but be aware of the file format when you upload them, since browsing may modify the format.

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Efficient Service

Andi W.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Stores content effectively with secure access

Likeliness to Recommend

10 /10

What differentiates Box from other similar products?

Box has security that other content storage platforms does not have. I also like that box shows who is sharing what

What is your favorite aspect of this product?

The user management is great. Being able to have eyes on what files were shared by who and who created folders is great for record keeping. The ease of uploading files to box is also noteworthy.

What do you dislike most about this product?

Sometimes I would like advanced filters when trying to search for specific files or folders.

What recommendations would you give to someone considering this product?

I would recommend they get box! It is easy to use and I have had zero problems with the platform. They have a good overview page and videos of the platform on their website as well.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Desirae A.

  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Box provides convenient online document storage.

Likeliness to Recommend

8 /10

What differentiates Box from other similar products?

the only difference is that it is a bit complicated to use.

What is your favorite aspect of this product?

This is a great feature of Box since it allows me to move files across my various devices, whether they be phones, PCs or tablets.

What do you dislike most about this product?

Nothing at all, the program is top-notch. I'd like lower-cost plans or greater storage space on the free ones.

What recommendations would you give to someone considering this product?

If you used this product, it would make everything a lot simpler for you.

Pros

  • Unique Features
  • Efficient Service
  • Effective Service
  • Inspires Innovation

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