Box Logo Award Winner Product Badge
Box Logo Award Winner Product Badge
Box

Box

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Box
9.0 /10

What is Box?

Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It’s called Cloud Content Management, and it's the ultimate business advantage.

Company Details


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Awards & Recognition

Box won the following awards in the Content Collaboration category

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Box Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box?

3% Negative
2% Neutral
95% Positive

Pros

  • Acts with Integrity
  • Reliable
  • Caring
  • Security Protects

Feature Ratings

Average 86

Team Collaboration

88

Enterprise Grade Security Controls

87

Access Control and Rights Management

86

Data Loss Prevention

86

Drag and Drop User Interface

86

Electronic Signatures

86

Large File Optimization

85

3rd-Party Integrations

85

Real-Time Synchronization

85

Cognitive Content Services

85

Audit Trail

85

Vendor Capability Ratings

Average 86

Business Value Created

88

Ease of Implementation

87

Quality of Features

87

Ease of Customization

86

Ease of Data Integration

86

Usability and Intuitiveness

86

Breadth of Features

86

Availability and Quality of Training

85

Ease of IT Administration

84

Product Strategy and Rate of Improvement

84

Vendor Support

83

Box Reviews

Laura A.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

“Excellent document storage & management”

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

It is a very easy program to use in this aspect it is better than other programs.

What is your favorite aspect of this product?

Our lives have been infinitely simpler because to Box's ability to store, organize and exchange files of any kind. Folders are used to store different corporate documents such as photographs and Microsoft Word/Excel documents. Love that we can tag files so they're readily accessible. I really like the document sharing capabilities. Among its many appealing features is the preview (which is light years ahead of Google Drive's current offering).

What do you dislike most about this product?

My major gripe with Box isn't with the service itself, but rather with my company's settings. For whatever reason, my firm has decided to have shared file links expire after 30 days, which can be a real pain in the neck.

What recommendations would you give to someone considering this product?

Using it is a breeze, and you won't have to worry about syncing or exchanging anything again. On the other hand, upload speeds may be a problem on my end.

Pros

  • Enables Productivity
  • Trustworthy
  • Efficient Service
  • Effective Service

Molly M.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

"Available at any time, wherever"

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

there are programs that are very difficult to use but box is very easy, the only problem is that it is expensive.

What is your favorite aspect of this product?

During my time working with Box, I've discovered that the company's emphasis on maintaining a high level of data security is one of its most compelling selling features. It provides two-factor authentication and allows me to password-protect my files, so even if someone obtains illegal access to my Box account, they will have a tough time viewing any of the files that I have stored there. This guarantees that my data will be kept safe from prying eyes.

What do you dislike most about this product?

For the purpose of making notes, I use a piece of software called Box note, which provides me with just the most basic options. It is a poor imitation of the functionality offered by widely used notetaking applications such as Microsoft Word and Notejoy. It falls well short of expectations.

What recommendations would you give to someone considering this product?

Check out all of the great perks that come with a box subscription for your company. When I first began using Box, I didn't know about a number of other services and products.

Pros

  • Enables Productivity
  • Trustworthy
  • Unique Features
  • Efficient Service

Alexandre L.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Excellent for sharing files and collaborating

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

Real-time collaboration is a great feature of Box. In addition, being able to share it and view it from different devices is a big advantage. I also like the version update that Box provides about who changed and what changed at the end. With Box, I was able to collaborate on project management. We always have an idea of ​​the progress of our team. It stands out by providing access to all kinds of documents, you don't have to waste your time looking for the right information.

What is your favorite aspect of this product?

The collaboration aspect is excellent, and the option to integrate Microsoft apps, such as a Word document, into the Box folder is really handy. We get a lot out of its content management capability. It has assisted us in reviewing our work and sharing it on various channels, which has been quite beneficial. When it comes to integration, we work with a variety of technologies that has made it simple to transfer and share data. One of its wonderful characteristics is that it has enabled us to automate our repetitious operations. This is one of the greatest storage applications in my opinion.

What do you dislike most about this product?

Before you can use the Box and Box Sync products comfortably, you must go through some training with someone. If you use Box Tools for Office, your workflow is limited to one person at a time, and if someone locks a file and forgets to unlock it, there's not much you can do. There is no free plan accessible, which I believe undermines client trust in the software. A free trial version should be offered so that users may obtain a sense of the basic application and features before investing any money. It is, however, quite fairly priced, and I would appreciate it.

What recommendations would you give to someone considering this product?

This application is applicable to the majority of industrial enterprises. This technology may aid businesses ranging from finance to human resources to engineering. Box is an excellent platform for file sharing and collaboration. It was favorable, in my opinion, because it was the first to hit the market, I would suggest Box to enterprise-level enterprises that have several stakeholders. If you only need it for personal file storage, you should use another free program. In general, Box is an appealing solution for corporate firms, but it is dependent on your organization's demands.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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