Box Logo Award Winner Product Badge
Box Logo Award Winner Product Badge
Box

Box

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Box
9.0 /10

What is Box?

Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It’s called Cloud Content Management, and it's the ultimate business advantage.

Company Details


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Awards & Recognition

Box won the following awards in the Content Collaboration category

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Box Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box?

3% Negative
2% Neutral
95% Positive

Pros

  • Acts with Integrity
  • Reliable
  • Caring
  • Security Protects

Feature Ratings

Average 86

Team Collaboration

88

Enterprise Grade Security Controls

87

Access Control and Rights Management

86

Data Loss Prevention

86

Drag and Drop User Interface

86

Electronic Signatures

86

Large File Optimization

85

3rd-Party Integrations

85

Real-Time Synchronization

85

Cognitive Content Services

85

Audit Trail

85

Vendor Capability Ratings

Average 86

Business Value Created

88

Ease of Implementation

87

Quality of Features

87

Ease of Customization

86

Ease of Data Integration

86

Usability and Intuitiveness

86

Breadth of Features

86

Availability and Quality of Training

85

Ease of IT Administration

84

Product Strategy and Rate of Improvement

84

Vendor Support

83

Box Reviews

David d.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Robust and adjustable to needs

Likeliness to Recommend

10 /10

What differentiates Box from other similar products?

Box enterprise file synchronization and file-sharing system are easily integrated with our corporate mobility management solution to keep sensitive info actually secure. This is a system that helps our enterprise maintain a strong grip over our sensitive data, preventing unauthorized file sharing and denying access if a computer or phone goes missing

What is your favorite aspect of this product?

Backup and File recovery features are available in Box allowing us to immediately and easily recover deleted files and folders. Similarly, it frequently maintains a file history, capturing snapshots of a specific file over time and allowing us to restore previous changes. File security is ubiquitous in this system, making it difficult for potential attackers to extract any relevant information.

What do you dislike most about this product?

The program occasionally crashes whenever we try to upload too many files at once or if we upload a lot of different sorts of files at the same time. It is sometimes challenging to set multiple access permissions for separate team members who have access to shared directories. A tabular entry with separate columns devoted to each access level could make the procedure a lot easier.

What recommendations would you give to someone considering this product?

Simply test Box enterprise file synchronization and file sharing solution for your purposes and check how compatible it is; if the compatibility level is sufficient, it is your platform. Security and privacy concerns are no longer an issue because it provides high security, allowing people to pick it and work on it with confidence.

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Effective Service

Mattias S.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Safest file storage and sharing option

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

Unlike other solutions, Box enterprise file synchronization and file-sharing system provide us with strong access management and connections allowing us to give robust or customized authentication capabilities to our users and coworkers, as well as time-saving advantages like single sign-on, in addition to protecting data leaks.

What is your favorite aspect of this product?

In terms of file sharing, this ideal platform allows us and our team members to collaborate on documents without clogging each other's inboxes with emails while remaining stress-free from manual document management. This not only frees us from email reading and sending fuss but also allows us to avoid having many older versions of the same material cluttering our systems and disrupting procedures.

What do you dislike most about this product?

It was extremely tough to share files and uploading files was also a little time-consuming. People were continually complaining about file links that didn't work. It was also more pricey. Its restricted use case and minimal interaction with iOS also did not appeal to me.

What recommendations would you give to someone considering this product?

The box is excelling and innovating enterprise file synchronization and sharing as a productive and crucial collaboration tool that allows business workers to access corporate files quickly and effortlessly on Desktops, notebooks, phones, and pads and work on them especially when they're on the go.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Anna Rabeeca S.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

"Great Cloud solution for every business."

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

Box has the best and most user-friendly pricing plans for our business and transactions than any other application or app. They provide us with secure and transparent collaboration with other platforms. They provide us the smooth integration with other agencies and platforms. They have secure and transparent file storage for our data so that we can securely store and manage our data and files.

What is your favorite aspect of this product?

Box has the best and most updated security features that provide efficient security to our files and data which ultimately provide us the confidence to remain in compliance with all the regulations that we are needed to follow for our business and transactions.

What do you dislike most about this product?

Box does not work on the kinder in the android apps we all have. They have very limited functionality in some of the features which are very frustrating sometimes in handling our files and data. File sharing is very difficult and complex with the Box and does not occur easily sometimes. We get Box free from the company but the plans for the starts are expensive and are not cost-effective.

What recommendations would you give to someone considering this product?

Box is best recommended because they have a fast and appropriate speed for the sharing of data and transactions.

Pros

  • Efficient Service
  • Saves Time
  • Respectful
  • Helps Innovate

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