Box Customer Reviews 2025 | SoftwareReviews

Box

Composite Score

9.1 /10

CX Score

9.3 /10

297 Reviews Write a Review

Claim Software

What is Box?

Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It’s called Cloud Content Management, and it's the ultimate business advantage.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Box won the following awards in the Content Collaboration category

Filter By

2024 Data Quadrant Gold Medalist

Latest Award, 2024

2 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Contract Negotiation

2024

2023 Data Quadrant Gold Medalist

2023

2 Top Rated Capabilities

5 Top Rated Features

2023

3 Top Rated Capabilities

5 Top Rated Features

2022

Box Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

2
Since last award

88 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box?

3% Negative

2% Neutral

95% Positive

Pros

Caring
Acts with Integrity
Reliable
Friendly Negotiation

Feature Ratings

Average 86

Team Collaboration

Drag and Drop User Interface

Real-Time Synchronization

Enterprise Grade Security Controls

Access Control and Rights Management

Electronic Signatures

3rd-Party Integrations

Data Loss Prevention

Large File Optimization

Cognitive Content Services

Mobility Support

Vendor Capability Ratings

Average 86

Business Value Created

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Ease of Data Integration

Ease of Customization

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Box Reviews

Stephen J.

Role: Industry Specific Role
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

Strong feature set and great UI

Likeliness to Recommend

8 /10

What differentiates Box from other similar products?

Boxsync is one of the key differentiators, but also the ability to easily manage revision history

What is your favorite aspect of this product?

Ability to share files globally and easily grant and restrict access

What do you dislike most about this product?

Two users can update a file at the same time which can cause revisions issues when reuploading. Theres no way to check in and check out files as far as I'm aware

What recommendations would you give to someone considering this product?

Install Boxsync to maximise the effectiveness and ease of use

Pros

Performance Enhancing
Enables Productivity
Helps Innovate
Continually Improving Product

Arjun K.

Role: C-Level
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

Next-level E-signatures Tool

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

I think Box stands out for specializing extensively on digital documents signing and being able to provide users with advanced and next-generation features and functionalities in the document signing spectrum.

What is your favorite aspect of this product?

I like its simplified design and the fact that the process of implementing it in all departments was fairly easy and straightforward. It has has given me the freedom to sign documents online from anywhere and the process of requesting clients and stakeholders to sign documents is very simple and I get real time notifications.

What do you dislike most about this product?

I haven't encountered anything negative to make me reconsider using Box. It has been a great experience throughout.

What recommendations would you give to someone considering this product?

For any documents e-signatures workflows, the number one of to get the job done more effectively is Box. After using for over 3 years, I confidently recommend it to any organisation seeking to Modern how they sign their documents.

Pros

Enables Productivity
Unique Features
Efficient Service
Inspires Innovation

Suzi B.

Role: Sales Marketing
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

Collaboration WYSIWYG Enterprise IT Product

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

Robust and agile cloud content creation, docs collaboration,file sharing and e-signature automation and integrations

What is your favorite aspect of this product?

Beautiful JavaScript html

What do you dislike most about this product?

Nothing to like least since it makes it all

What recommendations would you give to someone considering this product?

May you all consider it since it makes it happen beyond expectations

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Box

What is Box?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Box Ratings

89 Likeliness to Recommend

95 Plan to Renew

2 Since last award

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Box?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Access Control and Rights Management Ability to discretely control who can access the file.

Electronic Signatures Form signatures can be captured, stored and reported on electronically

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Large File Optimization Contains optimizations for transfers of large files.

Cognitive Content Services Content services powered by machine learning from optical character recognition to mining user activity for behavioural analytics & automated media tagging.

Mobility Support Software is optimized for mobile usage.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Box Reviews

Stephen J.

Strong feature set and great UI

Likeliness to Recommend

Pros

Arjun K.

Next-level E-signatures Tool

Likeliness to Recommend

Pros

Suzi B.

Collaboration WYSIWYG Enterprise IT Product

Likeliness to Recommend

Pros

Most Popular Box Comparisons

Google Drive

Dropbox Business

Microsoft OneDrive for Business

ShareFile

M-Files Content Collaboration

Zoho WorkDrive

2
Since last award

Feature Ratings

Team Collaboration

Drag and Drop User Interface

Real-Time Synchronization

Enterprise Grade Security Controls

Access Control and Rights Management

Electronic Signatures

3rd-Party Integrations

Data Loss Prevention

Large File Optimization

Cognitive Content Services

Mobility Support

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Ease of Data Integration

Ease of Customization

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support