Box Logo Award Winner Product Badge
Box Logo Award Winner Product Badge
Box

Box

Composite Score
9.1 /10
CX Score
9.3 /10
Category
Box
9.1 /10

What is Box?

Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It’s called Cloud Content Management, and it's the ultimate business advantage.

Company Details


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Awards & Recognition

Box won the following awards in the Content Collaboration category

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Box Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box?

3% Negative
2% Neutral
95% Positive

Pros

  • Acts with Integrity
  • Reliable
  • Caring
  • Friendly Negotiation

Feature Ratings

Average 86

Team Collaboration

88

Enterprise Grade Security Controls

87

Drag and Drop User Interface

86

Access Control and Rights Management

86

Data Loss Prevention

86

Electronic Signatures

86

Real-Time Synchronization

85

3rd-Party Integrations

85

Large File Optimization

85

Cognitive Content Services

84

Audit Trail

84

Vendor Capability Ratings

Average 86

Business Value Created

88

Ease of Implementation

87

Quality of Features

87

Ease of Customization

86

Ease of Data Integration

86

Usability and Intuitiveness

86

Breadth of Features

86

Availability and Quality of Training

85

Product Strategy and Rate of Improvement

84

Ease of IT Administration

84

Vendor Support

83

Box Reviews

Natasha H.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Box is great and very secure

Likeliness to Recommend

10 /10

What differentiates Box from other similar products?

Box is a great place for secure documents/ files. You can share with those in your organization and upload large files.

What is your favorite aspect of this product?

I love how secure box is. Privacy is very important to me and I feel that this platform is trusted

What do you dislike most about this product?

Not sure if I have Anything I dislike About it

What recommendations would you give to someone considering this product?

Get familiar with the product online, it can be confusing to use at first.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Islenis V.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

Box manages quality in private and public servers

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

It also offers a wide range of online resources, consisting of user guides, tutorials and forums, which can help you make the best use of it. In the three years since we started using Box, I have used the application in terms of time. Box's customer support is outstanding, with knowledgeable and welcoming representatives who are available to provide guidance should we encounter any issues.

What is your favorite aspect of this product?

One of the things I like about Box is its focus on security. As a content storage space, it's important that we can preserve and distribute our documents securely, and Box offers a vast array of security features that allow us to achieve this. From automatic version monitoring to permission granularity provision, we have the ability to ensure features that can help companies streamline their processes and increase efficiency. Also,

What do you dislike most about this product?

The application can have a loading delay, which can be frustrating when you need to access important documents quickly. Also, the user interface can be complicated and it took some time to learn how to use the platform correctly. Another area where Box could use improvement is in its price category. While the website offers various types of plans to suit different merchant requirements, the costs can be high for small sized companies, which may deter certain potential individuals from using the platform.

What recommendations would you give to someone considering this product?

I am confident that Box is a powerful and valuable aid for companies of any size. One of the most important benefits is the ability to collaborate with colleagues and staff members in an agile and easy way. Whether it's a job we're doing, reviewing presentations or distributing video material, Box helps us maintain synchronicity and collaborative work, both of which are critical to performance.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Paige W.

  • Role: Sales Marketing
  • Industry: Apparel
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Excellent tool for storing documents.

Likeliness to Recommend

8 /10

What differentiates Box from other similar products?

Box stands out from other programs because it has so many uses for organizations and individuals. Users may safely backup, organize, and access their files from any Internet-connected device. By allowing users to collaborate in real time on the same documents, collaboration capabilities facilitate efficient teamwork.

What is your favorite aspect of this product?

Box has made collaboration, an essential part of my job, much easier. I may effortlessly collaborate with remote colleagues and team members by sending and receiving files and folders. Within the platform, we can collaborate in real-time by making changes, leaving comments, and discussing our findings. Our research initiatives benefit greatly from this degree of cooperation, since it not only increases production but also encourages a spirit of teamwork and efficiency.

What do you dislike most about this product?

The requirement of an active Internet connection is one of the drawbacks associated with using Box or any other cloud-based storage technology.

What recommendations would you give to someone considering this product?

Because of its user-friendly interface and extensive feature set, this tool is one that comes highly recommended by me. It has improved the way in which we handle the data that are stored in the cloud.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

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