Box Customer Reviews 2025 | SoftwareReviews

Box

Composite Score

9.1 /10

CX Score

9.3 /10

297 Reviews Write a Review

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What is Box?

Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It’s called Cloud Content Management, and it's the ultimate business advantage.

Company Details

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Awards & Recognition

Box won the following awards in the Content Collaboration category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

2 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Contract Negotiation

2024

2023 Data Quadrant Gold Medalist

2023

2 Top Rated Capabilities

5 Top Rated Features

2023

3 Top Rated Capabilities

5 Top Rated Features

2022

Box Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

2
Since last award

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box?

3% Negative

2% Neutral

95% Positive

Pros

Caring
Acts with Integrity
Reliable
Friendly Negotiation

Feature Ratings

Average 86

Team Collaboration

Drag and Drop User Interface

Real-Time Synchronization

Enterprise Grade Security Controls

Access Control and Rights Management

Electronic Signatures

3rd-Party Integrations

Data Loss Prevention

Large File Optimization

Cognitive Content Services

Mobility Support

Vendor Capability Ratings

Average 86

Business Value Created

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Ease of Data Integration

Ease of Customization

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Box Reviews

Carletta C.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

Uniquely improved cooperation and data management

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

Our sales processes, team communication, and information management and accessibility have improved. Because we can securely save all of our sales material, including contracts and offers, we have streamlined our process.

What is your favorite aspect of this product?

We uploaded, organized, and exchanged files rapidly because of the simple user interface. Our team can now work on the same document in real time, improving project productivity and quality. The collaboration tools are amazing; working with clients and other parties lowers our file-sharing anxiety.

What do you dislike most about this product?

Learning how to use it correctly took a while, but once I did, it was quite easy. Making sure the tool was user-friendly for all was our first priority.

What recommendations would you give to someone considering this product?

Since adopting Box, our team's collaboration and file organization have improved greatly. Because it's centralized, we can share papers with the sales team and other collaborators to prepare a business proposal for a significant customer from anywhere. The platform made file review and approval faster because everyone could see and update files concurrently. When files were accessible from the browser, everything changed. We can provide shareable links so clients can view and comment on the content without downloading.

Pros

Continually Improving Product
Performance Enhancing
Trustworthy
Efficient Service

Mohamed j.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2025

Excellent document collaboration tool.

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

Unlike traditional document management systems that rely on folders for organizing files, M-files uses a Metadata driven approach. Documents are tagged with Metadata making it easier to search, categorize and retrieve documents.

What is your favorite aspect of this product?

My favorite aspects of this product is ease of use. Metadata driven approach, version control and audit trails.

What do you dislike most about this product?

I dislike complex setup for large organizations. Steel learning curve for advanced features.

What recommendations would you give to someone considering this product?

Check your IT team and buy the premium plan accordingly.

Pros

Helps Innovate
Reliable
Performance Enhancing
Efficient Service

Sarah N.

Role: C-Level
Industry: Not for Profit
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2025

Fantastic product with enough storage

Likeliness to Recommend

10 /10

What differentiates Box from other similar products?

Provides the storage which is enough even to non-subscribed customers and is more secure

What is your favorite aspect of this product?

Accepts storing different file formats on one panel which makes it easy to keep videos, documents, films and other file formats securely on the cloud

What do you dislike most about this product?

I have nothing to dislike about the solution currently works fine for me and have not seen any issue in performance

What recommendations would you give to someone considering this product?

I would recommend the solution

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Box

What is Box?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Box Ratings

89 Likeliness to Recommend

95 Plan to Renew

2 Since last award

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Box?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Access Control and Rights Management Ability to discretely control who can access the file.

Electronic Signatures Form signatures can be captured, stored and reported on electronically

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Large File Optimization Contains optimizations for transfers of large files.

Cognitive Content Services Content services powered by machine learning from optical character recognition to mining user activity for behavioural analytics & automated media tagging.

Mobility Support Software is optimized for mobile usage.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Box Reviews

Carletta C.

Uniquely improved cooperation and data management

Likeliness to Recommend

Pros

Mohamed j.

Excellent document collaboration tool.

Likeliness to Recommend

Pros

Sarah N.

Fantastic product with enough storage

Likeliness to Recommend

Pros

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2
Since last award

Feature Ratings

Team Collaboration

Drag and Drop User Interface

Real-Time Synchronization

Enterprise Grade Security Controls

Access Control and Rights Management

Electronic Signatures

3rd-Party Integrations

Data Loss Prevention

Large File Optimization

Cognitive Content Services

Mobility Support

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Ease of Data Integration

Ease of Customization

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support