Box Logo Award Winner Product Badge
Box Logo Award Winner Product Badge
Box

Box

Composite Score
9.1 /10
CX Score
9.3 /10
Category
Box
9.1 /10

What is Box?

Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It’s called Cloud Content Management, and it's the ultimate business advantage.

Company Details


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Awards & Recognition

Box won the following awards in the Content Collaboration category

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Box Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

2
Since last award

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box?

3% Negative
2% Neutral
95% Positive

Pros

  • Caring
  • Acts with Integrity
  • Reliable
  • Saves Time

Feature Ratings

Average 86

Team Collaboration

88

Drag and Drop User Interface

87

Real-Time Synchronization

86

Enterprise Grade Security Controls

86

Access Control and Rights Management

86

Electronic Signatures

86

3rd-Party Integrations

86

Data Loss Prevention

86

Large File Optimization

85

Cognitive Content Services

85

Mobility Support

83

Vendor Capability Ratings

Average 86

Business Value Created

88

Ease of Implementation

87

Quality of Features

87

Usability and Intuitiveness

86

Ease of Data Integration

86

Ease of Customization

86

Breadth of Features

85

Availability and Quality of Training

85

Product Strategy and Rate of Improvement

84

Ease of IT Administration

84

Vendor Support

83

Box Reviews

Juro M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Powers Global Teamwork

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

What really stands out for working with BOX is the efficient system of version control; it’s like having transport through time for documents! The collaboration options are absolutely fantastic; an unlimited number of collaborators can edit the manuscript simultaneously. The security features are also impressive; you get specific permission settings, in which you define who can view some data and files. Also, the mobile experience is smooth and that means it’s easy to reconnect on the road, for instance.

What is your favorite aspect of this product?

I must say that my idea of BOX is astonishing, given that it partners with almost everything we apply at Infosys. It does get along well with our email, our project management tools, and even indivisible custom applications. They say that the search functionality is excellent; no longer will you have to scroll through countless folders to look for a certain document. The preview works on another plus point, as it allows you to access a look at the files without actually downloading them.

What do you dislike most about this product?

Of course, the offline sync could be improved, yes, to have issues while working with large files. At times, it is possible to get overloaded with dozens of comment notifications, while the mobile application may have a hard time working with large and/or pivot tables. When not governed properly, the structure within the folder can get messed up in no time.

What recommendations would you give to someone considering this product?

We have faced a lot and BOX has been a savior for us as far as the scenario is concerned. Less than a week ago, we went through a very important project that had many deadlines and, at the same time, there were teams from three countries working on documents in the same project. BOX made a perfect track of all the versions, preventing any form of version control issues.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

erika j.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Box from other similar products?

Box offers co-editing, real time commenting and version history.

What is your favorite aspect of this product?

It collaborates among teams and across departments with the integration of other business softwares like Microsoft Office

What recommendations would you give to someone considering this product?

I like it so much, with its encryption system software and business collaboration features streamlining workflows operations

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Derek H.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

BOX makes your life easier.

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

It is very useful for keeping your files in order, it has a lot of super useful add-ons that can improve its functionality, for example one that is not well known is the ability to save emails and attachments directly to Drive.

What is your favorite aspect of this product?

It has a ton of super useful add-ons that can enhance its functionality, such as Google Forms for creating forms.

What do you dislike most about this product?

What you like least I like

What recommendations would you give to someone considering this product?

It adapts perfectly to my different uses.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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