Box Logo Award Winner Product Badge
Box Logo Award Winner Product Badge
Box

Box

Composite Score
9.1 /10
CX Score
9.3 /10
Category
Box
9.1 /10

What is Box?

Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It’s called Cloud Content Management, and it's the ultimate business advantage.

Company Details


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Awards & Recognition

Box won the following awards in the Content Collaboration category

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Box Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box?

3% Negative
2% Neutral
95% Positive

Pros

  • Acts with Integrity
  • Reliable
  • Caring
  • Friendly Negotiation

Feature Ratings

Average 86

Team Collaboration

88

Enterprise Grade Security Controls

87

Drag and Drop User Interface

86

Access Control and Rights Management

86

Data Loss Prevention

86

Electronic Signatures

86

Real-Time Synchronization

85

3rd-Party Integrations

85

Large File Optimization

85

Cognitive Content Services

84

Audit Trail

84

Vendor Capability Ratings

Average 86

Business Value Created

88

Ease of Implementation

87

Quality of Features

87

Ease of Customization

86

Ease of Data Integration

86

Usability and Intuitiveness

86

Breadth of Features

86

Availability and Quality of Training

85

Product Strategy and Rate of Improvement

84

Ease of IT Administration

84

Vendor Support

83

Box Reviews

David K.

  • Role: Information Technology
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Much MoreThan Files Management

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

Effectiveness in large files optimization.

What is your favorite aspect of this product?

Guaranteed data security.

What do you dislike most about this product?

No dislike on this application.

What recommendations would you give to someone considering this product?

Perfect in managing large files

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Joe V.

  • Role: Industry Specific Role
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Dynamic Performance

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

Easy to manage cloud collaboration on availability of all files in a single page.

What is your favorite aspect of this product?

Simplified forwarding,submitting,requesting,receiving and real-time editing.

What do you dislike most about this product?

I have not faced any challenge on this platform.

What recommendations would you give to someone considering this product?

Aquire it for secured cloud collaboration.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Arpit C.

  • Role: Information Technology
  • Industry: Energy
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2023

Secure, Collaborative, Scalable

Likeliness to Recommend

6 /10

What differentiates Box from other similar products?

User-Friendly Interface: Box is praised for its intuitive and user-friendly interface, making it easy for individuals and teams to quickly adopt and navigate the platform. Mobile Accessibility: Box offers robust mobile apps, ensuring seamless access to files and collaboration tools on various devices, enhancing productivity for users on the go. Developer-Friendly: Box provides extensive developer tools and APIs, enabling businesses to create custom applications and integrations tailored to their specific needs, enhancing the platform's functionality.

What is your favorite aspect of this product?

Robust Security Features: Users appreciate Box's strong emphasis on security, including encryption, access controls, and compliance certifications. The assurance that their data is secure and compliant with industry standards is a significant factor in favor of Box. Seamless Collaboration Tools: Box's seamless collaboration features, such as real-time editing, commenting, and task management, are often cited as favorites. These tools enhance teamwork, improve communication, and streamline project workflows, making collaboration more efficient and productive for users.

What do you dislike most about this product?

Steep Learning Curve: Some users find Box's interface initially complex, which might require time and effort to fully grasp, especially for those unfamiliar with similar cloud content management systems. Cost for Additional Features: While Box offers various features in its paid plans, some advanced functionalities and integrations might come at an extra cost. Users, especially smaller businesses with limited budgets, might find these additional expenses challenging.

What recommendations would you give to someone considering this product?

Assess Your Business Needs: Evaluate your organization's specific requirements regarding data storage, collaboration, and security. Consider factors like the size of your team, the nature of your projects, and the level of security and compliance your industry demands. Explore Integrations: Determine the third-party applications your team currently uses or might need in the future. Box's strength lies in its integrations, so ensure that it can seamlessly connect with your existing tools to maximize productivity.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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