Box Logo Award Winner Product Badge
Box Logo Award Winner Product Badge
Box

Box

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Box
9.0 /10

What is Box?

Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It’s called Cloud Content Management, and it's the ultimate business advantage.

Company Details


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Awards & Recognition

Box won the following awards in the Content Collaboration category

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Box Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box?

3% Negative
2% Neutral
95% Positive

Pros

  • Acts with Integrity
  • Reliable
  • Caring
  • Security Protects

Feature Ratings

Average 86

Team Collaboration

88

Enterprise Grade Security Controls

87

Access Control and Rights Management

86

Data Loss Prevention

86

Drag and Drop User Interface

86

Electronic Signatures

86

Large File Optimization

85

3rd-Party Integrations

85

Real-Time Synchronization

85

Cognitive Content Services

85

Audit Trail

85

Vendor Capability Ratings

Average 86

Business Value Created

88

Ease of Implementation

87

Quality of Features

87

Ease of Customization

86

Ease of Data Integration

86

Usability and Intuitiveness

86

Breadth of Features

86

Availability and Quality of Training

85

Ease of IT Administration

84

Product Strategy and Rate of Improvement

84

Vendor Support

83

Box Reviews

Leslie B.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Box fits the bill for me.

Likeliness to Recommend

10 /10

What differentiates Box from other similar products?

I think Box is simply much more secured , than any other cloud based file storage platform I know about. This is the reason we use it in my company and very likely why anyone adopts it , over similar alternatives.

What is your favorite aspect of this product?

Box has the best synchronization feature, of any file storage platform I have used. The ability to upload a file on one device and be instantly able to access same files on another device, is a key part of my productivity workflow. Made possible by Box.

What do you dislike most about this product?

Box notes offers the basics to me , as it relates to note-taking . However , it still pales when compared with the top notetaking tools available to professionals, such as Google docs, Microsoft Word or Notejoy.

What recommendations would you give to someone considering this product?

As far as basic cloud storage is concerned, I rate Box as the leading tool. Especially for users concerned about file security.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Emma C.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

The top draw for file storage.

Likeliness to Recommend

10 /10

What differentiates Box from other similar products?

Box is simply the most secured file storage platform, at least among the ones I have used. This is the sole reason it is used in my company , as the top storage option for saving very sensitive files.

What is your favorite aspect of this product?

I love Box support for electronic signatures. This has made it easy to incorporate electronic signature options into our engagement workflow with customers.

What do you dislike most about this product?

Box integration with Microsoft 365 sometimes lags and while this is not a regular occurrence , it can be very limiting to my productivity whenever I have had to experience this.

What recommendations would you give to someone considering this product?

Personally for me , it is the first option at all times.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Jessicca C.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Conveniently , my favourite cloud based storage.

Likeliness to Recommend

10 /10

What differentiates Box from other similar products?

Box approach to security of saved content and data is its strongest selling point and the major point of difference between Box and similar substitute platforms. Security features like Single Sign on (SSO) and Multi-level authentication (MFA) provides users like myself , a secured environment to save work files and collaborate.

What is your favorite aspect of this product?

Box has a strong third party application integration capability. I love this because , it enables me to do more with Box.

What do you dislike most about this product?

Box offline capability is very limited and while this is rarely a problem since I always have internet connection, it can be a problem if I ever find myself in a situation where my internet connection is either not good enough or unavailable.

What recommendations would you give to someone considering this product?

For me , Box is more than just a file storage platform. Things like workflow automation , electronic signature capabilities make Box very useful in more aspects than saving files.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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