Box Logo Award Winner Product Badge
Box Logo Award Winner Product Badge
Box

Box

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Box
9.0 /10

What is Box?

Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It’s called Cloud Content Management, and it's the ultimate business advantage.

Company Details


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Awards & Recognition

Box won the following awards in the Content Collaboration category

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Box Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box?

3% Negative
2% Neutral
95% Positive

Pros

  • Acts with Integrity
  • Reliable
  • Caring
  • Security Protects

Feature Ratings

Average 86

Team Collaboration

88

Enterprise Grade Security Controls

87

Access Control and Rights Management

86

Data Loss Prevention

86

Drag and Drop User Interface

86

Electronic Signatures

86

Large File Optimization

85

3rd-Party Integrations

85

Real-Time Synchronization

85

Cognitive Content Services

85

Audit Trail

85

Vendor Capability Ratings

Average 86

Business Value Created

88

Ease of Implementation

87

Quality of Features

87

Ease of Customization

86

Ease of Data Integration

86

Usability and Intuitiveness

86

Breadth of Features

86

Availability and Quality of Training

85

Ease of IT Administration

84

Product Strategy and Rate of Improvement

84

Vendor Support

83

Box Reviews

Melanie T.

  • Role: Operations
  • Industry: Transportation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

I have all the information secure and at hand

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

This tool is being widely used in the office, especially in these times of pandemic, when we must share information remotely. The scanning function of documents and electronic signatures, has allowed us to do business and contracts, without the need to be present.

What is your favorite aspect of this product?

I like that we can upload files and share them within the company network in a secure way. It has a very intuitive design, where it will be impossible for you to get lost or not know how to use it. Its mobile application is very useful and contains everything from its web version, which is perfect for being out of the office and still have the information at hand.

What do you dislike most about this product?

Its free version lacks the most important features, that's why we switched to the paid version. Some integrations were difficult to install, I had some failed attempts, but the technical service was very good and answered every question I had and I was able to get the software to work 100%.

What recommendations would you give to someone considering this product?

A very useful tool to store all the information of the company, digitize all the documents that you have in physical and thus get rid of the papers in the office. Ideal for closing long distance contracts and for hiring remote personnel, thanks to its electronic signatures. We love box.

Pros

  • Helps Innovate
  • Trustworthy
  • Effective Service
  • Inspires Innovation

Aurora D.

  • Role: Industry Specific Role
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

A platform to manage, share & collaborate files

Likeliness to Recommend

8 /10

What differentiates Box from other similar products?

It’s easy to use, allows on-demand file syncing. Integrated with third party platforms. Plenty of storage for free. Document access is very good, employee can easily find the document that they need. It is fast and reliable. Built-in-security makes you sure that your data is safe and shared with only with whom you want to share. The customer service is very good. It is a good place to keep secure all of your files and share with and collaborate with the employees.

What is your favorite aspect of this product?

Box is a platform to manage, share and collaborate to digital files. It has a lot of features everyone don’t even need. Mainly, it protects your content, empower your people and connects you with your business.

What do you dislike most about this product?

Storage is low for paid account. It doesn’t sync automatically if you are using multiple devices. Sometimes it stops and doesn’t work so you have to cancel and upload file again.

What recommendations would you give to someone considering this product?

I would recommend it if you want to share files and documents with your employees or co-workers. It doesn’t only allow access to the shared files but also enable editing. You can also keep tracking edited files.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Chih H.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

A safety gateway to share work files

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

There surely are many other platforms that companies find suitable to work with, we were also doing so! However, as everyone's life was affected after the pandemic hit, ours did too. We started working from home and that’s when we started finding faults in our organization’s communication platform. It was so hard to send and receive files easily and -most importantly- securely. We were all juggling up with work and communication until we found our tiny little Box. Our company introduced it a few months back and honestly it’s the best thing they did so far.

What is your favorite aspect of this product?

Box is a cloud based secure platform to send and receive our highly sensitive data. It has made our work life so much easier with its file sharing, editing, classifying and retention features. The best part is its integration feature, we didn’t know about it but surprisingly it has been used by so many famous companies. It can be integrated with many top-rates platforms which work much easier and we totally rely on it.

What do you dislike most about this product?

The only thing which I have noticed is that it lacks offline capabilities and you cannot do much about it. Apart from that there is nothing much to complain about. All my colleagues are totally satisfied with it.

What recommendations would you give to someone considering this product?

I speak in favor of the box because there is nothing to dislike. It’s just a perfect solution. You can get your job done in the proper time and it will not take time to share your everyday work load in your office. Highly secure and efficient gateway to send and receive important work files.

Pros

  • Helps Innovate
  • Reliable
  • Efficient Service
  • Effective Service

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