Box Logo Award Winner Product Badge
Box Logo Award Winner Product Badge
Box

Box

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Box
9.0 /10

What is Box?

Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It’s called Cloud Content Management, and it's the ultimate business advantage.

Company Details


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Awards & Recognition

Box won the following awards in the Content Collaboration category

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Box Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box?

3% Negative
2% Neutral
95% Positive

Pros

  • Acts with Integrity
  • Reliable
  • Caring
  • Security Protects

Feature Ratings

Average 86

Team Collaboration

88

Enterprise Grade Security Controls

87

Access Control and Rights Management

86

Data Loss Prevention

86

Drag and Drop User Interface

86

Electronic Signatures

86

Large File Optimization

85

3rd-Party Integrations

85

Real-Time Synchronization

85

Cognitive Content Services

85

Audit Trail

85

Vendor Capability Ratings

Average 86

Business Value Created

88

Ease of Implementation

87

Quality of Features

87

Ease of Customization

86

Ease of Data Integration

86

Usability and Intuitiveness

86

Breadth of Features

86

Availability and Quality of Training

85

Ease of IT Administration

84

Product Strategy and Rate of Improvement

84

Vendor Support

83

Box Reviews

Charles K.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

My Experience With Box and Why I like It

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

With Box, it's easy to accelerate business processes thanks to the ability to securely access, share, and store business content such as files. It's also cloud based which is a plus

What is your favorite aspect of this product?

I like that Box is cloud based and therefore secure and Scalable. It makes content access, storage, sharing, and management easy. It's so easy to use Box It's a cost effective business solution

What do you dislike most about this product?

Zero complaints about Box. It's good software

What recommendations would you give to someone considering this product?

For business enterprise file sync and sharing, I recommend Box as it offers all amazing features that a business will need to streamline processes

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Effective Service

Kendra Q.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Box stores your files with confidence in the cloud

Likeliness to Recommend

10 /10

What differentiates Box from other similar products?

The best software we have used for storing our company's information. It has mobile access so that no matter where I am I can have my files, documents, reports and all the office material at hand and thus speed up my work. Its electronic signature function has made my work much easier, since I can close contracts remotely.

What is your favorite aspect of this product?

It is a very organized and intuitive platform, and although it has many functions and tools, you can access it easily. It has a free version and even a free trial of all its functions. It integrates many applications and programs such as Gmail, Slack, Zoom and more, to make the work more effective.

What do you dislike most about this product?

They can improve in terms of video playback, as it is not compatible with some of the programs. And its size limit for sharing and uploading files to the cloud, is scarce in its free version. It seems to me that it is the best storage software and very secure.

What recommendations would you give to someone considering this product?

I can say that since we use Box in the office, it is much easier to access from anywhere, the information we need to carry out projects and advance tasks, which has saved us a lot of time, which has been used in other activities, so I highly recommend it.

Pros

  • Performance Enhancing
  • Efficient Service
  • Effective Service
  • Inspires Innovation

Victoria J.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Box’ will help you think out of the Box

Likeliness to Recommend

7 /10

What differentiates Box from other similar products?

The box provides a clear UI, easy integration with your OS, both free and paid versions. It is very useful if you need to share files with you, especially. As it is no small task to share with other people. It’s straightforward when you meet a client or peer using this system.

What is your favorite aspect of this product?

We have chosen Box as a backup and solution Cloud for our company business. The fact that you can browse files directly from your OS as a file folder is excellent - even though it is similar to other services now. What really stands out is the ability to edit Photoshop PSD without downloading it.

What do you dislike most about this product?

Although, the interface is simple and optimized for your seamless operating system yet, the biggest challenge to set up. There seems to be no place to set which documents you would like to make a backup copy of. Somehow, though, things are backed up amazingly. It is unclear how it works. There do not seem to be any documents or tutorials on setting up some backup folders.

What recommendations would you give to someone considering this product?

Examine the case carefully and aggressively. Box failed to meet all of its promises. Apps are not working; the system will not be synced. That is the most important function of the system, if not its intended purpose.

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Effective Service

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