Box Customer Reviews 2025 | Content Collaboration

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Box

Composite Score

9.0 /10

CX Score

9.3 /10

318 Reviews Write a Review

Claim Software

What is Box?

Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It’s called Cloud Content Management, and it's the ultimate business advantage.

Company Details

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Awards & Recognition

Box won the following awards in the Content Collaboration category

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2025 Emotional Footprint Champion

Latest Award, 2025

Service Experience

Latest Award, 2025

2024 Data Quadrant Champion

2024

2 Top Rated Capabilities

3 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Contract Negotiation

2024

2023 Data Quadrant Champion

2023

2 Top Rated Capabilities

5 Top Rated Features

2023

Product Impact

2023

3 Top Rated Capabilities

5 Top Rated Features

2022

Box Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box?

3% Negative

2% Neutral

95% Positive

Pros

Acts with Integrity
Reliable
Caring
Security Protects

Feature Ratings

Average 86

Team Collaboration

Enterprise Grade Security Controls

Access Control and Rights Management

Data Loss Prevention

Drag and Drop User Interface

Electronic Signatures

Large File Optimization

3rd-Party Integrations

Real-Time Synchronization

Cognitive Content Services

Audit Trail

Vendor Capability Ratings

Average 86

Business Value Created

Ease of Implementation

Quality of Features

Ease of Customization

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Box Reviews

Gina C.

Role: Operations
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

" Full Incredibility & Encryption On Your Files "

Likeliness to Recommend

10 /10

What differentiates Box from other similar products?

Capabilities to save documents on cloud storage and management of all files. Ease of sharing and accessing all files using any device from desktop to Internet enabled phones.

What is your favorite aspect of this product?

It provides single source of accessing file folders any time. Support opening of same file by several users using different devices though.

What do you dislike most about this product?

Box Software suite has it all that we need to manage our files among other documents on cloud, so nothing to complain about.

What recommendations would you give to someone considering this product?

I urge all prospective users to highly understand its vendor's terms and conditions of services then implement Box Software, it will never fail them.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Joseph B.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2021

" Box Software Tool Meets All Under Single Roof "

Likeliness to Recommend

10 /10

What differentiates Box from other similar products?

Full encryption on your files in access and sharing them any time. All files are coded under single point

What is your favorite aspect of this product?

File collaboration and harmonizing. Possession of advanced features like sync and showcase.

What do you dislike most about this product?

Nothing to dislike because it meets beyond one except.

What recommendations would you give to someone considering this product?

I would recommend it to all those need encryption on filing and sharing file's folders.

Pros

Helps Innovate
Continually Improving Product
Reliable
Effective Service

Anshuman S.

Role: Consultant
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2021

"Box Review"

Likeliness to Recommend

10 /10

What differentiates Box from other similar products?

Enabled collaboration and file sharing efficiency while keeping data safe and also file collaboration.

What is your favorite aspect of this product?

Box manages and backs up all of your files on its cloud servers, and provides a very nice interface for creating, viewing, editing, and collaborating on the most commonly used file types (PDF, XLS, DOC, etc.) also being a cloud software I can assess to any document online anywhere by just connecting to the internet.

What do you dislike most about this product?

The graphic design of the dashboard should be simpler and more tangible

What recommendations would you give to someone considering this product?

I would recommend this robust and automated platform to all organizations to use as the main storage platform which is providing unlimited uploads and unlimited storage for storing the files document. A secure and safe platform is the plus point of it. It gives a wide platform for keeping everything secure.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Box

What is Box?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

Box Ratings

89 Likeliness to Recommend

95 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Box?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Access Control and Rights Management Ability to discretely control who can access the file.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Electronic Signatures Form signatures can be captured, stored and reported on electronically

Large File Optimization Contains optimizations for transfers of large files.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Cognitive Content Services Content services powered by machine learning from optical character recognition to mining user activity for behavioural analytics & automated media tagging.

Audit Trail View all previous activity including any recent edits and user access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Box Reviews

Gina C.

" Full Incredibility & Encryption On Your Files "

Likeliness to Recommend

Pros

Joseph B.

" Box Software Tool Meets All Under Single Roof "

Likeliness to Recommend

Pros

Anshuman S.

"Box Review"

Likeliness to Recommend

Pros

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Feature Ratings

Team Collaboration

Enterprise Grade Security Controls

Access Control and Rights Management

Data Loss Prevention

Drag and Drop User Interface

Electronic Signatures

Large File Optimization

3rd-Party Integrations

Real-Time Synchronization

Cognitive Content Services

Audit Trail

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Quality of Features

Ease of Customization

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support