Box Logo Award Winner Product Badge
Box Logo Award Winner Product Badge
Box

Box

Composite Score
9.1 /10
CX Score
9.3 /10
Category
Box
9.1 /10

What is Box?

Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It’s called Cloud Content Management, and it's the ultimate business advantage.

Company Details


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Awards & Recognition

Box won the following awards in the Content Collaboration category

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Box Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box?

3% Negative
2% Neutral
95% Positive

Pros

  • Acts with Integrity
  • Reliable
  • Caring
  • Friendly Negotiation

Feature Ratings

Average 86

Team Collaboration

88

Enterprise Grade Security Controls

87

Drag and Drop User Interface

86

Access Control and Rights Management

86

Data Loss Prevention

86

Electronic Signatures

86

Real-Time Synchronization

85

3rd-Party Integrations

85

Large File Optimization

85

Cognitive Content Services

84

Audit Trail

84

Vendor Capability Ratings

Average 86

Business Value Created

88

Ease of Implementation

87

Quality of Features

87

Ease of Customization

86

Ease of Data Integration

86

Usability and Intuitiveness

86

Breadth of Features

86

Availability and Quality of Training

85

Product Strategy and Rate of Improvement

84

Ease of IT Administration

84

Vendor Support

83

Box Reviews

Ujjwal K.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2021

Easy to use and integrates really well

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

Box has got some unlimited storage plans which are really convenient when working with a team. I even made use of the built in note-taking app a couple times to keep certain info related to the files in mind.

What is your favorite aspect of this product?

The value for money is great compared to a lot of similar services. It integrates with Salesforce and Google Docs which was certainly useful.

What do you dislike most about this product?

Nothing negative stood out, as such, but some extra filtering and search options could've been great especially when one's working with a huge amount of files.

What recommendations would you give to someone considering this product?

In terms of reliability and uptime, it's just as good as any other industry standard. Personally, I don't find them too different from each other, so if the pricing and plan requirements work for your team - I can recommend the service.

Pros

  • Enables Productivity
  • Efficient Service
  • Effective Service
  • Transparent

Cons

  • Commodity Features
  • Charges for Enhancements

Nicky R.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2021

Box takes file security to another level.

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

Security of saved data is what differentiates Box from other similar products . From granular permissions , to multi-layered watermarking and user authentication, I do not think there is any file storage program which comes remotely closed to Box in terms of security architecture.

What is your favorite aspect of this product?

As I mentioned earlier -file security. I also like to add fast synchronization as well because Box does very good in that aspect too.

What do you dislike most about this product?

Box lacks a proper collaboration add-on, the way Google docs is linked to Google Drive as a document collaboration add-on.

What recommendations would you give to someone considering this product?

For individuals or organizations very concerned about file security, Box is the ideal file storage tool.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Unique Features

Carine O.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2021

BOX is ideal for corporate secure storage

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

Today regularly used a considerable amount of data for our job, both inside and outside the company, but I used a high-capacity mailing function or a free storage facility that was difficult to access within the business. Because of these circumstances, I decided that encrypted communication was necessary, thus I invented BOX. Built for business from the ground up. An easy-to-use user interface. This basic history management system may be used by solution administrators. A cutting-edge security system. It is allowed to bring it up. After all, when it comes to working with data in the company, I prioritized the security system.

What is your favorite aspect of this product?

We had to function remotely due to the Covid pandemic, and I had previously used other services, but I routinely handled large amounts of data and found it hard to do so since the capacity quickly filled up. So I received the go-ahead and began using it. I have a company strategy, however, at this price, the unlimited capacity is extremely cost-effective and may be used without concern!

What do you dislike most about this product?

When I provide the download URL, I see that the placement on the other party's screen where the advertisement obscures the download button is not optimal. It is cumbersome to explain each step to the other party since they are unable to locate the download button. You can also examine the data in the hierarchy one by one if you double-click on the ZIP folder, but I don't understand the point because you can't download it all.

What recommendations would you give to someone considering this product?

It is now possible to securely send large amounts of data to both internal and external company members. Furthermore, because the other party may upload the data, data sharing may be conducted only through the usage of BOX, resulting in greater business efficiency. If you need to securely transmit data in a business setting, we recommend BOX. The user interface will be straightforward to use for system administrators. Even when working with enormous volumes of data, such as PSD, files may be transmitted without trouble. Because it is straightforward to communicate instructions with non-team members, instructions may be sent quickly.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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