Box Customer Reviews 2025 | Content Collaboration

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Box

Composite Score

9.0 /10

CX Score

9.3 /10

318 Reviews Write a Review

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What is Box?

Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It’s called Cloud Content Management, and it's the ultimate business advantage.

Company Details

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Awards & Recognition

Box won the following awards in the Content Collaboration category

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2025 Emotional Footprint Champion

Latest Award, 2025

Service Experience

Latest Award, 2025

2024 Data Quadrant Champion

2024

2 Top Rated Capabilities

3 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Contract Negotiation

2024

2023 Data Quadrant Champion

2023

2 Top Rated Capabilities

5 Top Rated Features

2023

Product Impact

2023

3 Top Rated Capabilities

5 Top Rated Features

2022

Box Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box?

3% Negative

2% Neutral

95% Positive

Pros

Acts with Integrity
Reliable
Caring
Security Protects

Feature Ratings

Average 86

Team Collaboration

Enterprise Grade Security Controls

Access Control and Rights Management

Data Loss Prevention

Drag and Drop User Interface

Electronic Signatures

Large File Optimization

3rd-Party Integrations

Real-Time Synchronization

Cognitive Content Services

Audit Trail

Vendor Capability Ratings

Average 86

Business Value Created

Ease of Implementation

Quality of Features

Ease of Customization

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Box Reviews

Diana K.

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2021

Box makes file storage a simple day to day chore.

Likeliness to Recommend

10 /10

What differentiates Box from other similar products?

File security. Personally, I tend to think most organizations adopting Box for cloud-based file storage purposes, do it mainly because of the enterprise-grade security it provides, for saved file and content .This is what I think differentiates Box from other file storage products.

What is your favorite aspect of this product?

Collaboration. Box has made it easy for everyone in my department to collaborate. Regardless of, their immediate location , be it within or outside the walls of my organization.

What do you dislike most about this product?

I do not think there is anything I can say I dislike about Box , from my experience. It gets all issues related to file storage sorted out for me.

What recommendations would you give to someone considering this product?

It is well suited for the day to day need of the average professional, when it comes to file storage.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ujjwal K.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2021

Easy to use and integrates really well

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

Box has got some unlimited storage plans which are really convenient when working with a team. I even made use of the built in note-taking app a couple times to keep certain info related to the files in mind.

What is your favorite aspect of this product?

The value for money is great compared to a lot of similar services. It integrates with Salesforce and Google Docs which was certainly useful.

What do you dislike most about this product?

Nothing negative stood out, as such, but some extra filtering and search options could've been great especially when one's working with a huge amount of files.

What recommendations would you give to someone considering this product?

In terms of reliability and uptime, it's just as good as any other industry standard. Personally, I don't find them too different from each other, so if the pricing and plan requirements work for your team - I can recommend the service.

Pros

Enables Productivity
Efficient Service
Effective Service
Transparent

Cons

Commodity Features
Charges for Enhancements

Nicky R.

Role: Information Technology
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2021

Box takes file security to another level.

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

Security of saved data is what differentiates Box from other similar products . From granular permissions , to multi-layered watermarking and user authentication, I do not think there is any file storage program which comes remotely closed to Box in terms of security architecture.

What is your favorite aspect of this product?

As I mentioned earlier -file security. I also like to add fast synchronization as well because Box does very good in that aspect too.

What do you dislike most about this product?

Box lacks a proper collaboration add-on, the way Google docs is linked to Google Drive as a document collaboration add-on.

What recommendations would you give to someone considering this product?

For individuals or organizations very concerned about file security, Box is the ideal file storage tool.

Pros

Helps Innovate
Reliable
Enables Productivity
Unique Features

Box

What is Box?

Company Details

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Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

Box Ratings

89 Likeliness to Recommend

95 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Box?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Access Control and Rights Management Ability to discretely control who can access the file.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Electronic Signatures Form signatures can be captured, stored and reported on electronically

Large File Optimization Contains optimizations for transfers of large files.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Cognitive Content Services Content services powered by machine learning from optical character recognition to mining user activity for behavioural analytics & automated media tagging.

Audit Trail View all previous activity including any recent edits and user access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Box Reviews

Diana K.

Box makes file storage a simple day to day chore.

Likeliness to Recommend

Pros

Ujjwal K.

Easy to use and integrates really well

Likeliness to Recommend

Pros

Cons

Nicky R.

Box takes file security to another level.

Likeliness to Recommend

Pros

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Feature Ratings

Team Collaboration

Enterprise Grade Security Controls

Access Control and Rights Management

Data Loss Prevention

Drag and Drop User Interface

Electronic Signatures

Large File Optimization

3rd-Party Integrations

Real-Time Synchronization

Cognitive Content Services

Audit Trail

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Quality of Features

Ease of Customization

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support