Box Logo Award Winner Product Badge
Box Logo Award Winner Product Badge
Box

Box

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Box
9.0 /10

What is Box?

Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It’s called Cloud Content Management, and it's the ultimate business advantage.

Company Details


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Awards & Recognition

Box won the following awards in the Content Collaboration category

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Box Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box?

3% Negative
2% Neutral
95% Positive

Pros

  • Acts with Integrity
  • Reliable
  • Caring
  • Security Protects

Feature Ratings

Average 86

Team Collaboration

88

Enterprise Grade Security Controls

87

Access Control and Rights Management

86

Data Loss Prevention

86

Drag and Drop User Interface

86

Electronic Signatures

86

Large File Optimization

85

3rd-Party Integrations

85

Real-Time Synchronization

85

Cognitive Content Services

85

Audit Trail

85

Vendor Capability Ratings

Average 86

Business Value Created

88

Ease of Implementation

87

Quality of Features

87

Ease of Customization

86

Ease of Data Integration

86

Usability and Intuitiveness

86

Breadth of Features

86

Availability and Quality of Training

85

Ease of IT Administration

84

Product Strategy and Rate of Improvement

84

Vendor Support

83

Box Reviews

Jane M.

  • Role: Information Technology
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

My insights for Box. Great file management tool.

Likeliness to Recommend

10 /10

What differentiates Box from other similar products?

What i like most about Box is the transparency of customer support team.. The team behind it is very friendly and helpful. I recommend Box as an excellent and extraordinary solution for file storage.

What is your favorite aspect of this product?

I use Box daily and it has helped me to keep my files safely and securely in the cloud. It has enabled us to easily collaborate with other staffs on files. I like the ability to share large and small files with other staff.

What do you dislike most about this product?

I have nothing to dislike about Box as it meets all my daily needs.

What recommendations would you give to someone considering this product?

Box is a great software for file management. I use it daily and it has been of great help to me and my colleagues.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

David G.

  • Role: Operations
  • Industry: Government
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Favourite tool for files storage.

Likeliness to Recommend

10 /10

What differentiates Box from other similar products?

Box ensures offline access to files and documents thus differentiating it from other similar products.

What is your favorite aspect of this product?

It's simple to store and share files with Box. It's simple to manage files. File syncing is another good aspect of this tool. Facilitate ease of quick file search.

What do you dislike most about this product?

Ease of use,ability to integrate fully with other Third-party APIs and user-friendly interface leaves me with nothing negative to comment.

What recommendations would you give to someone considering this product?

For secure files storage and accessibility,Box is the best tool to use.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Norah K.

  • Role: Sales Marketing
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Powerful and excellent file storage system.

Likeliness to Recommend

10 /10

What differentiates Box from other similar products?

I'm a big fan of Box because it enables me to handle all my files carefully and with ease. It allows me and my colleagues to collaborate together on the same document. Again it allows us to create, share and make important updates to team documentation regardless of where you are.

What is your favorite aspect of this product?

Box allows us to store sensitive files in the same place. It allows you to access your documents from anywhere and update them with ease. It makes it easy and fast to share large sized files within seconds regardless of how large they are.

What do you dislike most about this product?

When it comes to my experience with Box, this cloud storage application has really been very pleasing. No dislikes at all.

What recommendations would you give to someone considering this product?

Box makes it easy to share files with external partners and specific folders. I recommend it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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