Box Logo Award Winner Product Badge
Box Logo Award Winner Product Badge
Box

Box

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Box
9.0 /10

What is Box?

Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It’s called Cloud Content Management, and it's the ultimate business advantage.

Company Details


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Awards & Recognition

Box won the following awards in the Content Collaboration category

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Box Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box?

3% Negative
2% Neutral
95% Positive

Pros

  • Acts with Integrity
  • Reliable
  • Caring
  • Security Protects

Feature Ratings

Average 86

Team Collaboration

88

Enterprise Grade Security Controls

87

Access Control and Rights Management

86

Data Loss Prevention

86

Drag and Drop User Interface

86

Electronic Signatures

86

Large File Optimization

85

3rd-Party Integrations

85

Real-Time Synchronization

85

Cognitive Content Services

85

Audit Trail

85

Vendor Capability Ratings

Average 86

Business Value Created

88

Ease of Implementation

87

Quality of Features

87

Ease of Customization

86

Ease of Data Integration

86

Usability and Intuitiveness

86

Breadth of Features

86

Availability and Quality of Training

85

Ease of IT Administration

84

Product Strategy and Rate of Improvement

84

Vendor Support

83

Box Reviews

Jennifer Scarlet J.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2021

An excellent investment

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

It is a product that is widely used throughout the organization and has allowed us to establish a fairly good organization in the different departments as well as having easy access to all our files from anywhere. As if it were little used in the Box Sync up Box Drive functions, we can manipulate the files directly in the cloud without having to download and upload them again.

What is your favorite aspect of this product?

It is a product that is widely used throughout the organization and has allowed us to establish a fairly good organization in the different departments as well as having easy access to all our files from anywhere. As if it were little used in the Box Sync up Box Drive functions, we can manipulate the files directly in the cloud without having to download and upload them again.

What do you dislike most about this product?

There are circumstantial problems which derive from specific situations within this product, for example, if you store photos in your organization, there are problems when it comes to searching by metadata since the option simply does not exist, so it is not the ideal product for this type of records. Another circumstantial detail is the occasional interruptions practically forcing the use of the website in certain periods of time.

What recommendations would you give to someone considering this product?

A simple product easy to use with good tools and with a fairly large storage not infinite oxycodone good capacity depending on the use that is going to give it this could play against here although it has good storage it is not the largest that can be obtained on the market Furthermore, its security must be taken into account, which is quite good but of course it is still vulnerable to cyber attacks.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Client's Interest First
  • Transparent

Marilla R.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2020

Great cloud protection with Slack integration.

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

Box has become our main platform for the protection and storage of our files within our work area and other areas of our company. What most highlights the difference of Box compared to other cloud storage platforms is that Box is capable of offering better file sharing for work teams, something that very few platforms currently do, since many Mass storage platforms only allow direct file transfers either through links or emails, and not with shared folders. I'm happy with this shared folder functionality as it saves me a lot of time on each file share for my team.

What is your favorite aspect of this product?

What I like the most about Box is that it has excellent compatibility and integration with the Slack service, this way I can enjoy perfect file storage while sharing these files with my network of Slack contacts. The fast synchronization and integration that Box has with Slack is fantastic, I can export and import all kinds of files in just a few minutes. In addition, I also like very much that Box has a very simple interface to use, where you can have a perfect file management without having confusion or delays in uploading or downloading files.

What do you dislike most about this product?

Something that should be improved in the Box platform is the opening of documents that are already stored in the cloud. Box offers the ability for the stored documents to be opened in a web version, to be able to edit or complete them, however, this web version of the documents is quite slow, it takes a long time to open each document and also to load the information that there is in each of them. I would like a faster process for opening and editing each of the documents that I have stored in my cloud.

What recommendations would you give to someone considering this product?

The reason why I would recommend Box to other companies or work areas is because this platform allows a much more advanced storage and sharing of files than other platforms, since it offers the user a file sharing through shared folders, where they can modify access permissions and you can set a general view to people with whom you want to share the information. In addition, Box is a fluid platform, it offers a very fast storage process for any file and its protection in the cloud is infallible.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Dec 2020

Slow development, but reliable file storage

Likeliness to Recommend

5 /10

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Trustworthy

Cons

  • Slower Product Innovation
  • Less Efficient Service
  • Wastes Time

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