OpenAI

ChatGPT

Composite Score

9.0 /10

CX Score

9.2 /10

276 Reviews Write a Review

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What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details

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Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

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2025 Data Quadrant Gold Medalist

Latest Award, 2025

3 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2025

ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

0% Negative

3% Neutral

97% Positive

Pros

Saves Time
Enables Productivity
Inspires Innovation
Fair

Feature Ratings

Average 85

Artificial Intelligence and Natural Language Processing

Topic Generator

Grammar and Spellcheck

Article Summarizer

Long Form Content Generation

Multi-Language Support

Style and Tone Suggestions

Customization

Text Personalization

Templates

Integration

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Vendor Support

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AI Content Creation and Optimization

Score 8.9

View ChatGPT in this category (opens in a new tab)

AI Code Generation

Score 8.9

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ChatGPT Reviews

ITORO E.

Role: C-Level
Industry: Gaming and Hospitality
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Great product, easy to use and customize.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGpt being the first has evolved over time and the results is always amazing

What is your favorite aspect of this product?

Assistive codes

What do you dislike most about this product?

Privacy concerns

What recommendations would you give to someone considering this product?

Use chatgpt responsible. It's makes your work fast and easy but don't allow it replace your reasoning.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Ismail Umar A.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

A very great software

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

chatgpt has stand different from other Ai chatbots delivering not 100 percent but commendable services to its users and with it fast improving features and fast updates

What is your favorite aspect of this product?

I like ChatGPT for its insights into just about anything in the most elaborative manner possible, making it an all-rounded tool for learning, problem-solving, and creative brainstorming. It is great at the provision of personalized assistance by adapting to different user needs and preferences.

What do you dislike most about this product?

inability to handle and process vast amount of data

What recommendations would you give to someone considering this product?

I would recommend ChatGPT to someone looking for a versatile and efficient tool for research, learning, or brainstorming. It’s excellent for getting quick insights on a wide variety of topics and for generating creative ideas. However, users should be aware of its limitations.

Pros

Continually Improving Product
Efficient Service
Effective Service
Saves Time

Shadab K.

Role: Operations
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2024

Intelligent AI Assistant

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

The fact that you can easily integrate chatGPT using plugins and APIs makes it a very easy to use in multiple projects and Developers and end-users love it. Its backed by OpenAI's robust NLP processing capabilities.

What is your favorite aspect of this product?

ChatGPT is a versatile tool supporting multiple use cases like answering complex questions, generating creative ideas and assisting with technical problems. It handles everything with ease and the responses are very quick.

What do you dislike most about this product?

In some cases, chatGPT responds with incorrect answers that sound correct. So, you have to be careful about how and where you intend to use the responses provided by the tool.

What recommendations would you give to someone considering this product?

For someone considering ChatGPT, it’s essential to first identify the primary use case. If you need a tool for brainstorming, drafting, or general assistance, ChatGPT excels at delivering creative and context-aware solutions. However, when using it for factual or technical queries, verify its responses with trusted sources to ensure accuracy.

Pros

Helps Innovate
Efficient Service
Inspires Innovation
Saves Time

ChatGPT

What is ChatGPT?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Gold Medalist

ChatGPT Ratings

91 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love ChatGPT?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Artificial Intelligence and Natural Language Processing System recommends automated similar ideas, idea clustering, automated personalized user recommendations on content, and more.

Topic Generator Supply of outlines, perspectives, and brainstorming options for proposed ideas.

Grammar and Spellcheck Rephrase or rewrite work to adjust length, detect grammar mistakes such as spelling and punctuation, and match style of content.

Article Summarizer Receive summaries of any type of content, followed by drafted responses to content-specific prompts.

Long Form Content Generation Prompt content creation with a single word or basic instructions and receive a list of fully-drafted responses.

Multi-Language Support Recieve content or translate text into multiple different languages.

Style and Tone Suggestions Ensures consistent brand identity across all content and that all work remains true to the brand's pre-established voice.

Customization Allows users to customize the writing assistant's suggestions based on their specific writing style or preferences.

Text Personalization Generate different versions of existing text to find the most effective wording for specific situations, and expected traffic based on competitor data.

Templates Templates that have options to form blog posts and articles, social media posts, paid ads, emails, or product descriptions for any content needs.

Integration Customize existing to include Word/Google docs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

AI Content Creation and Optimization

AI Code Generation

ChatGPT Reviews

ITORO E.

Great product, easy to use and customize.

Likeliness to Recommend

Pros

Ismail Umar A.

A very great software

Likeliness to Recommend

Pros

Shadab K.

Intelligent AI Assistant

Likeliness to Recommend

Pros

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Feature Ratings

Artificial Intelligence and Natural Language Processing

Topic Generator

Grammar and Spellcheck

Article Summarizer

Long Form Content Generation

Multi-Language Support

Style and Tone Suggestions

Customization

Text Personalization

Templates

Integration

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Vendor Support