ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
9.0 /10
CX Score
9.2 /10
ChatGPT
9.0 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

0% Negative
3% Neutral
97% Positive

Pros

  • Saves Time
  • Enables Productivity
  • Inspires Innovation
  • Fair

Feature Ratings

Average 85

Artificial Intelligence and Natural Language Processing

88

Topic Generator

87

Grammar and Spellcheck

87

Article Summarizer

86

Long Form Content Generation

83

Multi-Language Support

83

Style and Tone Suggestions

82

Customization

82

Text Personalization

82

Templates

80

Integration

80

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

87

Ease of Implementation

86

Business Value Created

84

Quality of Features

84

Product Strategy and Rate of Improvement

83

Breadth of Features

81

Ease of Data Integration

80

Ease of IT Administration

79

Ease of Customization

79

Availability and Quality of Training

79

Vendor Support

75

ChatGPT Reviews

ITORO E.

  • Role: C-Level
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Great product, easy to use and customize.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGpt being the first has evolved over time and the results is always amazing

What is your favorite aspect of this product?

Assistive codes

What do you dislike most about this product?

Privacy concerns

What recommendations would you give to someone considering this product?

Use chatgpt responsible. It's makes your work fast and easy but don't allow it replace your reasoning.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Ismail Umar A.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

A very great software

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

chatgpt has stand different from other Ai chatbots delivering not 100 percent but commendable services to its users and with it fast improving features and fast updates

What is your favorite aspect of this product?

I like ChatGPT for its insights into just about anything in the most elaborative manner possible, making it an all-rounded tool for learning, problem-solving, and creative brainstorming. It is great at the provision of personalized assistance by adapting to different user needs and preferences.

What do you dislike most about this product?

inability to handle and process vast amount of data

What recommendations would you give to someone considering this product?

I would recommend ChatGPT to someone looking for a versatile and efficient tool for research, learning, or brainstorming. It’s excellent for getting quick insights on a wide variety of topics and for generating creative ideas. However, users should be aware of its limitations.

Pros

  • Continually Improving Product
  • Efficient Service
  • Effective Service
  • Saves Time

Shadab K.

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

Intelligent AI Assistant

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

The fact that you can easily integrate chatGPT using plugins and APIs makes it a very easy to use in multiple projects and Developers and end-users love it. Its backed by OpenAI's robust NLP processing capabilities.

What is your favorite aspect of this product?

ChatGPT is a versatile tool supporting multiple use cases like answering complex questions, generating creative ideas and assisting with technical problems. It handles everything with ease and the responses are very quick.

What do you dislike most about this product?

In some cases, chatGPT responds with incorrect answers that sound correct. So, you have to be careful about how and where you intend to use the responses provided by the tool.

What recommendations would you give to someone considering this product?

For someone considering ChatGPT, it’s essential to first identify the primary use case. If you need a tool for brainstorming, drafting, or general assistance, ChatGPT excels at delivering creative and context-aware solutions. However, when using it for factual or technical queries, verify its responses with trusted sources to ensure accuracy.

Pros

  • Helps Innovate
  • Efficient Service
  • Inspires Innovation
  • Saves Time

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