
What is ChatGPT?
ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
1
Since last award
97 Plan to Renew
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ChatGPT?
Pros
- Saves Time
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
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Neutral
Positive
Feature Ratings
Summarization & Explanation
Code Completion
Natural Language Generation
Multi-Language Support
Commenting
Refactoring
Bug Detection
Unit Tests
IDE Integration
Vendor Capability Ratings
Usability and Intuitiveness
Business Value Created
Ease of Implementation
Quality of Features
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Ease of Customization
Vendor Support
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ChatGPT Reviews

Oluwatosin P.
- Role: Public Sector
- Industry: Healthcare
- Involvement: End User of Application
Submitted Mar 2025
Specific and interesting
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
ChatGPT has a good user interface. It provides a detailed explanation of every question asked. ChatGPT is friendly and always eager to teach.
What is your favorite aspect of this product?
My favorite aspect of ChatGPT is that it saves my data once I input it and when I ask further questions, It uses that data of mine to answer and the answers are always great
What do you dislike most about this product?
Nothing at all
What recommendations would you give to someone considering this product?
ChatGPT is the best and I highly recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Yamini P.
- Role: Human Resources
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2025
Smart and Helpful, But Needs Real-Time Updates
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
ChatGPT feels more natural and engaging compared to other AI tools. It understands context well, keeps conversations flowing, and adapts to different tones, making interactions feel less robotic. Unlike some AI that gives generic replies, ChatGPT provides detailed and thoughtful responses. Plus, it’s super versatile whether you need help with tech issues, writing, or brainstorming, it’s got you covered.
What is your favorite aspect of this product?
My favorite thing about ChatGPT is how natural and conversational it feels. It doesn’t just spit out robotic answers it actually understands context, adapts to my tone, and makes interactions smooth and engaging. Whether I’m troubleshooting an issue, drafting an email, or just bouncing around ideas, it feels like having a smart assistant who’s always ready to help.
What do you dislike most about this product?
The biggest drawback is that ChatGPT doesn’t have real-time awareness or access to live data unless I manually search for updates. Sometimes, I need the latest information, and it would be great if it could pull in real-time results seamlessly. Also, while it's usually accurate, occasional misinterpretations or overly cautious responses can be a bit frustrating.
What recommendations would you give to someone considering this product?
If you're thinking about using ChatGPT, go for it! It’s like having a helpful assistant who can brainstorm, troubleshoot, and draft content whenever you need. Just keep in mind that it doesn’t always have real-time updates, so double-check anything time-sensitive. The key is to be clear with your questions the more details you give, the better the answers. Overall, it’s a super handy tool that makes life easier in so many ways!
Pros
- Continually Improving Product
- Enables Productivity
- Caring
- Saves Time
Please tell us why you think this review should be flagged.

Abhishek S.
- Role: Operations
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2025
Powerful AI with Room for Improvemen
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
ChatGPT stands out due to its advanced language understanding, context retention, and versatility across tasks like coding, writing, and problem-solving. Its fine-tuning capabilities, broad knowledge base, and conversational depth set it apart from traditional assistants like Siri or Alexa. Additionally, continuous updates and integration with external tools enhance its functionality beyond basic chatbot models.
What is your favorite aspect of this product?
Its ability to provide context-aware, human-like conversations and assist with complex problem-solving across various domains.
What do you dislike most about this product?
Limited real-time internet access and occasional inaccuracies in responses.
What recommendations would you give to someone considering this product?
Understand its strengths in language processing, coding, and problem-solving, but verify critical information. Use it as an assistant, not a sole source of truth, and explore integrations for enhanced functionality.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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