ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

82 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

Feature Ratings

Average 81

Summarization & Explanation

85

Code Completion

83

Natural Language Generation

83

Multi-Language Support

83

Commenting

81

Bug Detection

79

Refactoring

79

IDE Integration

78

Unit Tests

78

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

83

Product Strategy and Rate of Improvement

83

Breadth of Features

82

Ease of IT Administration

80

Availability and Quality of Training

79

Ease of Data Integration

79

Ease of Customization

77

Vendor Support

75

ChatGPT Reviews

Shirisha D.

  • Role: Information Technology
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2025

Wonderful tool

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Very very efficient and convenient

What is your favorite aspect of this product?

Extremely powerful and user-friendly tool

What do you dislike most about this product?

I don't dislike anything...only I guess higher version price should be less

What recommendations would you give to someone considering this product?

I would say just go for it

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Unique Features

Oliver T.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2025

OpenAI needs to put humanity before profits.

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

ChatGPT has many exceptional models, o3 in particular, but needs to return to its original purpose of benefiting all humanity.

What is your favorite aspect of this product?

As per all other frontier models at this time, it works great at both coding and natural language.

What do you dislike most about this product?

Reduction in safety guidelines, dishonest messaging that agentic AI systems won't result in mass layoffs, and a lack of existential risk mitigation.

What recommendations would you give to someone considering this product?

Don't give Sam Altman your money, he'll use it to collapse society.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

Cons

  • Less Inspiring
  • Less Caring
  • Vendor's Interest First

Jideofor N.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2025

It’s a great software that improves productivity

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

IDE plugin

What is your favorite aspect of this product?

Smartness, processing information

What do you dislike most about this product?

Slow at times

What recommendations would you give to someone considering this product?

Know how to prompt effectively?

Pros

  • Continually Improving Product
  • Efficient Service
  • Effective Service
  • Saves Time

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