ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
9.0 /10
CX Score
9.2 /10
ChatGPT
9.0 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

0% Negative
3% Neutral
97% Positive

Pros

  • Saves Time
  • Enables Productivity
  • Inspires Innovation
  • Fair

Feature Ratings

Average 85

Artificial Intelligence and Natural Language Processing

88

Topic Generator

87

Grammar and Spellcheck

87

Article Summarizer

86

Long Form Content Generation

83

Multi-Language Support

83

Style and Tone Suggestions

82

Customization

82

Text Personalization

82

Templates

80

Integration

80

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

87

Ease of Implementation

86

Business Value Created

84

Quality of Features

84

Product Strategy and Rate of Improvement

83

Breadth of Features

81

Ease of Data Integration

80

Ease of IT Administration

79

Ease of Customization

79

Availability and Quality of Training

79

Vendor Support

75

ChatGPT Reviews

Prashant S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

ChatGPT: Accurate and Precise

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

Human-like responses, versatile usage. Almost all documents it can prepare with in no time

What is your favorite aspect of this product?

Very helpful for assisting with coding and scripting. Finding bug in code. Helps in optimising code

What do you dislike most about this product?

Nothing yet. totally perfect for me

What recommendations would you give to someone considering this product?

Responses are very accurate and provided information is very precise

Pros

  • Saves Time
  • Respectful
  • Acts with Integrity
  • Transparent

Favour J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

Amazing product

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

Easy to use integration

What is your favorite aspect of this product?

Code generation

What do you dislike most about this product?

Sometimes it goes off point

What recommendations would you give to someone considering this product?

Highly recommended

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Student Academic
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Feb 2025

All right, but other products are in pursuit.

Likeliness to Recommend

8 /10

Pros

  • Enables Productivity
  • Efficient Service
  • Effective Service
  • Fair

Cons

  • Less Reliable
  • Vendor Friendly Policies
  • Less Transparent

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