OpenAI

ChatGPT

Composite Score

8.9 /10

CX Score

9.2 /10

452 Reviews Write a Review

Claim Software

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details

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Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

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2025 Data Quadrant Champion

Latest Award, 2025

3 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2025

ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

83 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

2% Negative

2% Neutral

96% Positive

Pros

Enables Productivity
Saves Time
Continually Improving Product
Reliable

Feature Ratings

Average 84

Artificial Intelligence and Natural Language Processing

Grammar and Spellcheck

Article Summarizer

Topic Generator

Long Form Content Generation

Multi-Language Support

Style and Tone Suggestions

Text Personalization

Customization

Templates

Integration

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Vendor Support

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AI Content Creation and Optimization

Score 8.9

View ChatGPT in this category (opens in a new tab)

AI Code Generation

Score 8.9

View ChatGPT in this category (opens in a new tab)

ChatGPT Reviews

Maite P.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2025

Artificial Intelligence Software recommended

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT has the ability to understand the context of the conversation, its ability to generate personalized responses and its easy to use interface. These features distinguish it from other similar programs by offering more accurate results tailored to the specific needs of each user, plus it opened the door to other similar systems.

What is your favorite aspect of this product?

I like to use ChatGPT to improve internal and external communication. This software addresses business problems such as automating responses to frequent queries, generating creative content and improving the customer experience through more human interactions including the creation of intelligent chatbots, writing persuasive emails and optimizing advertising messages.

What do you dislike most about this product?

Limiting the length of generated texts

What recommendations would you give to someone considering this product?

ChatGPT is a powerful and versatile tool that offers innovative solutions to improve business communication. With its unique contextual understanding and personalized response generation capabilities, it is a solid choice for organizations looking to optimize their communication processes.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Gulsan P.

Role: Sales Marketing
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

Seamless Content and Support Solution

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Quick access to information on any topic, ideal for digital marketers. Powerful tool for generating high-quality content effortlessly.

What is your favorite aspect of this product?

Instant customer support replies. Easy to use with seamless integration.

What do you dislike most about this product?

Limited free version restricts features and answers. Inaccurate information on certain topics; not fully reliable.

What recommendations would you give to someone considering this product?

Instant and responsive customer support for a smooth experience. Easy integration and frequent usability make it highly efficient.

Pros

Helps Innovate
Continually Improving Product
Unique Features
Effective Service

Violet B.

Role: Student Academic
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2024

Great tool to use for writing skill enhancement

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

Its conversational interface, NLP capabilities( enables it to comprehend complex language, including nuances, idioms, and content-specific expressions) and continuous learning( its machine learning algorithms allow it to learn from user interactions, improving its responses and adapting to new topics and domains).

What is your favorite aspect of this product?

I love its conversational interface, which makes it easy for users to ask questions, provide context and receive relevant responses.

What do you dislike most about this product?

Its image and video generation still needs a lot of improvement

What recommendations would you give to someone considering this product?

When considering this product; define your goals and assess requirements, familiarize yourself with its capabilities and limitations and plan for integration and customization, ensure data quality and security, and monitor progress to evaluate ROI. It would also be important to stay updated with its developments to maximize its potential.

Pros

Helps Innovate
Enables Productivity
Efficient Service
Effective Service

ChatGPT

What is ChatGPT?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

ChatGPT Ratings

91 Likeliness to Recommend

1 Since last award

98 Plan to Renew

83 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love ChatGPT?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Artificial Intelligence and Natural Language Processing System recommends automated similar ideas, idea clustering, automated personalized user recommendations on content, and more.

Grammar and Spellcheck Rephrase or rewrite work to adjust length, detect grammar mistakes such as spelling and punctuation, and match style of content.

Article Summarizer Receive summaries of any type of content, followed by drafted responses to content-specific prompts.

Topic Generator Supply of outlines, perspectives, and brainstorming options for proposed ideas.

Long Form Content Generation Prompt content creation with a single word or basic instructions and receive a list of fully-drafted responses.

Multi-Language Support Recieve content or translate text into multiple different languages.

Style and Tone Suggestions Ensures consistent brand identity across all content and that all work remains true to the brand's pre-established voice.

Text Personalization Generate different versions of existing text to find the most effective wording for specific situations, and expected traffic based on competitor data.

Customization Allows users to customize the writing assistant's suggestions based on their specific writing style or preferences.

Templates Templates that have options to form blog posts and articles, social media posts, paid ads, emails, or product descriptions for any content needs.

Integration Customize existing to include Word/Google docs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

AI Content Creation and Optimization

AI Code Generation

ChatGPT Reviews

Maite P.

Artificial Intelligence Software recommended

Likeliness to Recommend

Pros

Gulsan P.

Seamless Content and Support Solution

Likeliness to Recommend

Pros

Violet B.

Great tool to use for writing skill enhancement

Likeliness to Recommend

Pros

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Feature Ratings

Artificial Intelligence and Natural Language Processing

Grammar and Spellcheck

Article Summarizer

Topic Generator

Long Form Content Generation

Multi-Language Support

Style and Tone Suggestions

Text Personalization

Customization

Templates

Integration

Vendor Capability Ratings

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Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

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Ease of IT Administration

Ease of Customization

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