ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
9.0 /10
CX Score
9.2 /10
ChatGPT
9.0 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

0% Negative
3% Neutral
97% Positive

Pros

  • Saves Time
  • Enables Productivity
  • Inspires Innovation
  • Fair

Feature Ratings

Average 85

Artificial Intelligence and Natural Language Processing

88

Topic Generator

87

Grammar and Spellcheck

87

Article Summarizer

86

Long Form Content Generation

83

Multi-Language Support

83

Style and Tone Suggestions

82

Customization

82

Text Personalization

82

Templates

80

Integration

80

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

87

Ease of Implementation

86

Business Value Created

84

Quality of Features

84

Product Strategy and Rate of Improvement

83

Breadth of Features

81

Ease of Data Integration

80

Ease of IT Administration

79

Ease of Customization

79

Availability and Quality of Training

79

Vendor Support

75

ChatGPT Reviews

Kritika C.

  • Role: Finance
  • Industry: Gaming and Hospitality
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Enhancing ChatGPT: Suggestions for Personalization

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

Chatgpt differentiates itself with its conversational style, advanced language understanding, and continuous updates for a personalized user experience.

What is your favorite aspect of this product?

My favorite aspect of Chatgpt is its ability to understand context and engage in natural, flowing conversations, making interactions feel more intuitive and human-like.

What do you dislike most about this product?

What I dislike most about ChatGPT is that it sometimes struggles with maintaining context over longer conversations and can occasionally generate repetitive or off-topic responses.

What recommendations would you give to someone considering this product?

Try ChatGPT for its conversational abilities, use specific questions, and explore customization options, while being mindful of its context limitations.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

Leslie B.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Chatgpt is practically my writing intern.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

I have found Chatgpt to be straightforward to use, and I believe this is the case with a large percentage of other users. It has a chat interface which the average internet user is all too familiar with , from years of using regular messaging applications. The aforementioned ease of use and of course Chatgpt's very broad use case, is a unique differentiation point when compared with other generative AI ( artificial intelligence ) tools.

What is your favorite aspect of this product?

Chatgpt's spellcheck and grammatical capability is my favorite aspect of this product. As far as I am concerned, Chatgpt has always been accurate with identifying mistakes in spellings and grammatical lapses as well. This has saved I and my teammates critical time and even resources , as our human editors rarely have to spellcheck or identify grammatical errors in marketing contents generated at my department.

What do you dislike most about this product?

In the early days of my utilizing Chatgpt , it was prone to hallucinations. This has been fixed and at this moment, Chatgpt gets the job done for me , just with a little supervision.

What recommendations would you give to someone considering this product?

As a writing assistant, Chatgpt is a no-brainer and I believe this to be the case with a lot of other professionals. I will recommend this software to professionals in the marketing department, as it can help improve the quality of marketing contents , while also identifying potential areas of improvements. Within the context of a marketing department, Chatgpt can be used for advanced data analysis , A/B testing and as an engagement prompt.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

TRISTAN L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

BEST GENERATIVE AI!

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out for its conversational ability and versatility across a wide range of tasks, from answering questions to drafting documents or creating code. It’s designed to be user-friendly, adaptable, and provides creative suggestions, which makes it ideal for both casual and professional use. The integration of various plugins and functions enhances its utility even further.

What is your favorite aspect of this product?

My favorite aspect of ChatGPT is its versatility; it can support users across tasks such as brainstorming, coding, and general research, adapting to the level of assistance needed. This makes it an excellent tool for boosting productivity in different fields.

What do you dislike most about this product?

The main drawback is that ChatGPT occasionally provides inaccurate or outdated information. This requires users to verify responses independently, especially when using it for specialized fields that need precision.

What recommendations would you give to someone considering this product?

ChatGPT is ideal if you need an all-purpose AI assistant for brainstorming, content creation, or coding support. I recommend testing it thoroughly with your specific tasks and double-checking any factual information to ensure accuracy.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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