ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
9.0 /10
CX Score
9.2 /10
ChatGPT
9.0 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

0% Negative
3% Neutral
97% Positive

Pros

  • Saves Time
  • Enables Productivity
  • Inspires Innovation
  • Fair

Feature Ratings

Average 85

Artificial Intelligence and Natural Language Processing

88

Topic Generator

87

Grammar and Spellcheck

87

Article Summarizer

86

Long Form Content Generation

83

Multi-Language Support

83

Style and Tone Suggestions

82

Customization

82

Text Personalization

82

Templates

80

Integration

80

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

87

Ease of Implementation

86

Business Value Created

84

Quality of Features

84

Product Strategy and Rate of Improvement

83

Breadth of Features

81

Ease of Data Integration

80

Ease of IT Administration

79

Ease of Customization

79

Availability and Quality of Training

79

Vendor Support

75

ChatGPT Reviews

Amarachi O.

  • Role: Public Sector
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

Fantastic Product. Features don't disappoint.

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

ChatGPT is great at having natural conversations, answering questions, helping with tasks, and staying updated, making it more useful than many other AI chatbots.

What is your favorite aspect of this product?

I appreciate how ChatGPT enhances learning and patient care by providing quick access to medical information, assisting with research, and creating interactive educational materials for students.😊

What do you dislike most about this product?

One challenge with ChatGPT is it's lack of real-time memory across sessions, making it harder to track ongoing research, patient case discussions, or lecture planning over time.

What recommendations would you give to someone considering this product?

Try out all the features, use it for learning and work, but always double-check important information, especially for medical or teaching purposes.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Effective Service

Samuel O.

  • Role: Industry Specific Role
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

A very fantastic product

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Its AI is more refined and accurate than others.

What is your favorite aspect of this product?

The fact that I can confidently use it as a writing and coding assistant

What do you dislike most about this product?

The more task or more complex the prompt seems the stupider it gets

What recommendations would you give to someone considering this product?

I'd suggest you get this product immediately

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Adnan C.

  • Role: Finance
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

Ai feature of assisting -Chatgpt

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

Chatgpt helps in assisting in creating financial and cash flow models and summarizing market trends in finance category

What is your favorite aspect of this product?

Unlike other AI , i like chatgpt as it provide quick answers and saves my time in searching content and create any report with anytime availability.

What do you dislike most about this product?

Chatgpt is good to use but it doesnt give real tome information and give info related to past data which i feel will get outdated soon.

What recommendations would you give to someone considering this product?

ChatGPT supports multiple languages and is particularly helpful in the translations of data .Chatgpt makes response more relavant and accurate to our ask.

Pros

  • Unique Features
  • Effective Service
  • Saves Time
  • Respectful

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