
What is ChatGPT?
ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
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Since last award
97 Plan to Renew
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Since last award
83 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ChatGPT?
Pros
- Saves Time
- Enables Productivity
- Inspires Innovation
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Artificial Intelligence and Natural Language Processing
Topic Generator
Grammar and Spellcheck
Article Summarizer
Long Form Content Generation
Multi-Language Support
Style and Tone Suggestions
Customization
Text Personalization
Templates
Integration
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Business Value Created
Quality of Features
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Vendor Support
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ChatGPT Reviews

James W.
- Role: Sales Marketing
- Industry: Transportation
- Involvement: End User of Application
Submitted Sep 2024
I view Chatgpt as a necessity.
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
Unlike similar products that we have trialed or used, Chatgpt is multi-lingual and this has enabled my colleagues in other countries, where the primary language isn't english to use the tool to great effect, Also, Chatgpt's ability to be deployed for a wide range of use-cases sets it apart from similar products. Usually, alternatives to Chatgpt are able to do one thing well and are just focus on that., Chatgpt is the standout Generative AI tool that can perform a variety of tasks and do them well.
What is your favorite aspect of this product?
Chatgpt's user interface makes it easy to use, regardless of the technical competence of the intending user. The user interface mirrors a messenger chat interface ,requiring users to simply communicate with Chatgpt as they would communicate with friends, family or workmates on popular messenger services.
What do you dislike most about this product?
Despite the broad capability of Chatgpt, from my experience, it still requires a human to review its generated content. Regardless, whether we are using it in the customer service department as a chatbot or in the marketing department to analyze data.
What recommendations would you give to someone considering this product?
Chatgpt is not a permanent replacement for a human. It still needs human effort to refine the end-content it generates, regardless of the use-case.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.

Paweł M.
- Role: C-Level
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Aug 2024
The leading LLM provider out there
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
ChatGPT is notable for its advanced natural language processing capabilities, which allow it to produce human-like text. This makes it a versatile tool for content creation and brainstorming. It is the market leader and currently the only company offering such a seamless product experience. We use the Mac app for various purposes.
What is your favorite aspect of this product?
One of the things I really appreciate about ChatGPT is its impressive ability to comprehensively handle a wide array of topics with coherent and contextually relevant responses. I find it incredibly valuable for brainstorming new ideas, creating content, revising existing material, translating languages, and integrating it into various contextual process automation workflows.
What do you dislike most about this product?
One downside is that ChatGPT occasionally produces responses that lack depth or miss nuances, especially on complex subjects.
What recommendations would you give to someone considering this product?
Frankly, it's essential to explore multiple LLMs and select the one that perfectly aligns with your specific requirements. This is a crucial decision that can greatly impact your success.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Cons
- Security Frustrates
Please tell us why you think this review should be flagged.

Sukesh H.
- Role: Operations
- Industry: Finance
- Involvement: End User of Application
Submitted Aug 2024
ChatGPT - massive productivity saver
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
ChatGPT retains context which makes prompting easier and answers effective
What is your favorite aspect of this product?
It understands conversations and hence easier to use. Its always available.
What do you dislike most about this product?
Occasionally returns inaccurate answers which requires multiple prompts
What recommendations would you give to someone considering this product?
Train your folks in prompting and chatgpt is going to be a massive productivity booster.
Pros
- Continually Improving Product
- Reliable
- Unique Features
- Effective Service
Please tell us why you think this review should be flagged.
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