ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
9.0 /10
CX Score
9.2 /10
ChatGPT
9.0 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

0% Negative
3% Neutral
97% Positive

Pros

  • Saves Time
  • Enables Productivity
  • Inspires Innovation
  • Fair

Feature Ratings

Average 85

Artificial Intelligence and Natural Language Processing

88

Topic Generator

87

Grammar and Spellcheck

87

Article Summarizer

86

Long Form Content Generation

83

Multi-Language Support

83

Style and Tone Suggestions

82

Customization

82

Text Personalization

82

Templates

80

Integration

80

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

87

Ease of Implementation

86

Business Value Created

84

Quality of Features

84

Product Strategy and Rate of Improvement

83

Breadth of Features

81

Ease of Data Integration

80

Ease of IT Administration

79

Ease of Customization

79

Availability and Quality of Training

79

Vendor Support

75

ChatGPT Reviews

Shalyn F.

  • Role: Student Academic
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Very easy to use to product

Likeliness to Recommend

6 /10

What differentiates ChatGPT from other similar products?

How quickly it learns from what you say to it

What is your favorite aspect of this product?

I like how convenient and easy it is to quick little things

What do you dislike most about this product?

I do not like that it does not always format things nicely

What recommendations would you give to someone considering this product?

I would recommend it as a way to inspire your writing

Pros

  • Continually Improving Product
  • Enables Productivity
  • Unique Features
  • Helps Innovate

Mansi A.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

best product

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

quality of responses and the ways it can modify

What is your favorite aspect of this product?

helps us to better present our views

What do you dislike most about this product?

it can include laws interpretation too

What recommendations would you give to someone considering this product?

Definitely worth it

Pros

  • Caring
  • Saves Time
  • Respectful
  • Fair
  • Role: Student Academic
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jun 2024

Creating Content of the Future : Chat Gpt

Likeliness to Recommend

10 /10

Pros

  • Continually Improving Product
  • Saves Time
  • Fair
  • Helps Innovate

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