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OpenAI

ChatGPT

Composite Score

8.9 /10

CX Score

9.2 /10

518 Reviews Write a Review

Claim Software

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details

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Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

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2025 Data Quadrant Champion

Latest Award, 2025

3 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2025

ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

83 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

2% Negative

2% Neutral

96% Positive

Pros

Enables Productivity
Saves Time
Helps Innovate
Continually Improving Product

Feature Ratings

Average 84

Artificial Intelligence and Natural Language Processing

Grammar and Spellcheck

Article Summarizer

Topic Generator

Multi-Language Support

Style and Tone Suggestions

Long Form Content Generation

Text Personalization

Customization

Templates

Integration

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Vendor Support

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AI Content Creation and Optimization

Score 8.9

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Score 8.9

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ChatGPT Reviews

Leslie B.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Chatgpt is practically my writing intern.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

I have found Chatgpt to be straightforward to use, and I believe this is the case with a large percentage of other users. It has a chat interface which the average internet user is all too familiar with , from years of using regular messaging applications. The aforementioned ease of use and of course Chatgpt's very broad use case, is a unique differentiation point when compared with other generative AI ( artificial intelligence ) tools.

What is your favorite aspect of this product?

Chatgpt's spellcheck and grammatical capability is my favorite aspect of this product. As far as I am concerned, Chatgpt has always been accurate with identifying mistakes in spellings and grammatical lapses as well. This has saved I and my teammates critical time and even resources , as our human editors rarely have to spellcheck or identify grammatical errors in marketing contents generated at my department.

What do you dislike most about this product?

In the early days of my utilizing Chatgpt , it was prone to hallucinations. This has been fixed and at this moment, Chatgpt gets the job done for me , just with a little supervision.

What recommendations would you give to someone considering this product?

As a writing assistant, Chatgpt is a no-brainer and I believe this to be the case with a lot of other professionals. I will recommend this software to professionals in the marketing department, as it can help improve the quality of marketing contents , while also identifying potential areas of improvements. Within the context of a marketing department, Chatgpt can be used for advanced data analysis , A/B testing and as an engagement prompt.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

TRISTAN L.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

BEST GENERATIVE AI!

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out for its conversational ability and versatility across a wide range of tasks, from answering questions to drafting documents or creating code. It’s designed to be user-friendly, adaptable, and provides creative suggestions, which makes it ideal for both casual and professional use. The integration of various plugins and functions enhances its utility even further.

What is your favorite aspect of this product?

My favorite aspect of ChatGPT is its versatility; it can support users across tasks such as brainstorming, coding, and general research, adapting to the level of assistance needed. This makes it an excellent tool for boosting productivity in different fields.

What do you dislike most about this product?

The main drawback is that ChatGPT occasionally provides inaccurate or outdated information. This requires users to verify responses independently, especially when using it for specialized fields that need precision.

What recommendations would you give to someone considering this product?

ChatGPT is ideal if you need an all-purpose AI assistant for brainstorming, content creation, or coding support. I recommend testing it thoroughly with your specific tasks and double-checking any factual information to ensure accuracy.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Anuruddh S.

Role: Information Technology
Industry: Engineering
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Oct 2024

Fantastic product

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

Accuracy and time efficiency

What is your favorite aspect of this product?

Speed and reliability

What do you dislike most about this product?

If you does not give proper prompt it give wrong result.

What recommendations would you give to someone considering this product?

Simplicity and reliability

Pros

Reliable
Trustworthy
Efficient Service
Effective Service

ChatGPT

What is ChatGPT?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

ChatGPT Ratings

91 Likeliness to Recommend

1 Since last award

98 Plan to Renew

83 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love ChatGPT?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Artificial Intelligence and Natural Language Processing System recommends automated similar ideas, idea clustering, automated personalized user recommendations on content, and more.

Grammar and Spellcheck Rephrase or rewrite work to adjust length, detect grammar mistakes such as spelling and punctuation, and match style of content.

Article Summarizer Receive summaries of any type of content, followed by drafted responses to content-specific prompts.

Topic Generator Supply of outlines, perspectives, and brainstorming options for proposed ideas.

Multi-Language Support Recieve content or translate text into multiple different languages.

Style and Tone Suggestions Ensures consistent brand identity across all content and that all work remains true to the brand's pre-established voice.

Long Form Content Generation Prompt content creation with a single word or basic instructions and receive a list of fully-drafted responses.

Text Personalization Generate different versions of existing text to find the most effective wording for specific situations, and expected traffic based on competitor data.

Customization Allows users to customize the writing assistant's suggestions based on their specific writing style or preferences.

Templates Templates that have options to form blog posts and articles, social media posts, paid ads, emails, or product descriptions for any content needs.

Integration Customize existing to include Word/Google docs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

AI Content Creation and Optimization

AI Code Generation

ChatGPT Reviews

Leslie B.

Chatgpt is practically my writing intern.

Likeliness to Recommend

Pros

TRISTAN L.

BEST GENERATIVE AI!

Likeliness to Recommend

Pros

Anuruddh S.

Fantastic product

Likeliness to Recommend

Pros

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Feature Ratings

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Article Summarizer

Topic Generator

Multi-Language Support

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Long Form Content Generation

Text Personalization

Customization

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