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OpenAI

ChatGPT

Composite Score

8.9 /10

CX Score

9.2 /10

518 Reviews Write a Review

Claim Software

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details

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Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

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2025 Data Quadrant Champion

Latest Award, 2025

3 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2025

ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

83 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

2% Negative

2% Neutral

96% Positive

Pros

Enables Productivity
Saves Time
Helps Innovate
Continually Improving Product

Feature Ratings

Average 84

Artificial Intelligence and Natural Language Processing

Grammar and Spellcheck

Article Summarizer

Topic Generator

Multi-Language Support

Style and Tone Suggestions

Long Form Content Generation

Text Personalization

Customization

Templates

Integration

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Vendor Support

Also Featured in...

AI Content Creation and Optimization

Score 8.9

View ChatGPT in this category (opens in a new tab)

AI Code Generation

Score 8.9

View ChatGPT in this category (opens in a new tab)

ChatGPT Reviews

Elisha S.

Role: Operations
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

User-friendly, but occasional inaccuracies

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

- NLP: Understands and generates human-like text. - Context: Remembers past interactions for coherent replies. - Versatile: Handles various tasks from chatting to problem-solving.

What is your favorite aspect of this product?

I love how ChatGPT remembers past interactions within a session. This makes conversations feel more natural and coherent, creating a more engaging and personalized experience for users.

What do you dislike most about this product?

While ChatGPT is quite advanced, one limitation is that it can sometimes generate responses that are too generic or not perfectly aligned with the user’s specific needs. This can occasionally make interactions feel less personalized.

What recommendations would you give to someone considering this product?

Set Clear Objectives: Know what you want to accomplish with ChatGPT. Whether it’s for customer service, content creation, or personal assistance, having specific goals will help you make the most of its features.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Agnoor G.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Open AI platform

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

1) Proper records of search history on the platform. 2) Multiple GPTs can be created and shared in one space. 3) Too much options are there based on the requirement to directly pick and research. 4) efficiency is good and can be used in both personal and professional life.

What is your favorite aspect of this product?

Best use case is automation scripting along with voice interface which makes it easier.

What do you dislike most about this product?

Sometimes answers are not accurate they are just copy and paste from one site. Upgraded model is little bit costly to handle than old once.

What recommendations would you give to someone considering this product?

Absolutley helpful and useful in today's era to make work easy and perfect.

Pros

Enables Productivity
Caring
Transparent
Appreciates Incumbent Status

Saikat M.

Role: Information Technology
Industry: Transportation
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2024

Fantastic product and very easy to use

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

It gives you the most appropriate answers compared to other gen AI products.

What is your favorite aspect of this product?

To the point answer

What do you dislike most about this product?

Slow , occassionally down

What recommendations would you give to someone considering this product?

Buy gpt 4+ , it is really worth it

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Trustworthy

ChatGPT

What is ChatGPT?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

ChatGPT Ratings

91 Likeliness to Recommend

1 Since last award

98 Plan to Renew

83 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love ChatGPT?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Artificial Intelligence and Natural Language Processing System recommends automated similar ideas, idea clustering, automated personalized user recommendations on content, and more.

Grammar and Spellcheck Rephrase or rewrite work to adjust length, detect grammar mistakes such as spelling and punctuation, and match style of content.

Article Summarizer Receive summaries of any type of content, followed by drafted responses to content-specific prompts.

Topic Generator Supply of outlines, perspectives, and brainstorming options for proposed ideas.

Multi-Language Support Recieve content or translate text into multiple different languages.

Style and Tone Suggestions Ensures consistent brand identity across all content and that all work remains true to the brand's pre-established voice.

Long Form Content Generation Prompt content creation with a single word or basic instructions and receive a list of fully-drafted responses.

Text Personalization Generate different versions of existing text to find the most effective wording for specific situations, and expected traffic based on competitor data.

Customization Allows users to customize the writing assistant's suggestions based on their specific writing style or preferences.

Templates Templates that have options to form blog posts and articles, social media posts, paid ads, emails, or product descriptions for any content needs.

Integration Customize existing to include Word/Google docs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

AI Content Creation and Optimization

AI Code Generation

ChatGPT Reviews

Elisha S.

User-friendly, but occasional inaccuracies

Likeliness to Recommend

Pros

Agnoor G.

Open AI platform

Likeliness to Recommend

Pros

Saikat M.

Fantastic product and very easy to use

Likeliness to Recommend

Pros

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Feature Ratings

Artificial Intelligence and Natural Language Processing

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Article Summarizer

Topic Generator

Multi-Language Support

Style and Tone Suggestions

Long Form Content Generation

Text Personalization

Customization

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Integration

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