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OpenAI

ChatGPT

Composite Score

8.9 /10

CX Score

9.2 /10

519 Reviews Write a Review

Claim Software

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details

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Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

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2025 Data Quadrant Champion

Latest Award, 2025

3 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2025

ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

83 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

2% Negative

2% Neutral

96% Positive

Pros

Enables Productivity
Saves Time
Helps Innovate
Continually Improving Product

Feature Ratings

Average 84

Artificial Intelligence and Natural Language Processing

Grammar and Spellcheck

Article Summarizer

Topic Generator

Multi-Language Support

Style and Tone Suggestions

Long Form Content Generation

Text Personalization

Customization

Templates

Integration

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Availability and Quality of Training

Vendor Support

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AI Content Creation and Optimization

Score 8.9

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AI Code Generation

Score 8.9

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ChatGPT Reviews

Arjun S.

Role: Sales Marketing
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

AI generative text results at your fingertips.

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT can provide personalized and custom experience and results as tailored result to each user according to situation. It can compose emails, write essays etc as per requirement as text based AI tools are very enhanced and superior than similar alternatives.

What is your favorite aspect of this product?

The results to queries are very fast and reliable. I use ChatGPT AI text generator for my ad campaigns as it provides excellent creative ad keywords and headlines which are eye catching and effective as well.

What do you dislike most about this product?

The database is not up to date as it can only show search result from database before September 2021. Sometimes the personalized search result are too generic and basic that the results does not look organic.

What recommendations would you give to someone considering this product?

I would highly recommend everyone to use ChatGPT as a guide and helping tool for their work schedule or day to day task as well.

Pros

Performance Enhancing
Enables Productivity
Trustworthy
Unique Features

Utkarsh M.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

Versatile and poweful

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out for its versatility, conversational fluency, and broad range of integrations. It excels in understanding and generating natural language, offering personalized responses, and handling complex tasks. Additionally, its flexibility in adapting to different tones and contexts makes it unique compared to more rigid AI systems.

What is your favorite aspect of this product?

My favorite aspect of ChatGPT is its ability to engage in natural, dynamic conversations on a wide range of topics, making interactions feel more human-like and versatile.

What do you dislike most about this product?

I dislike that ChatGPT sometimes struggles to retain context across longer conversations, which can lead to repetitive or inconsistent responses.

What recommendations would you give to someone considering this product?

I’d recommend starting with clear, concise prompts to get the best results and experimenting with different use cases to explore its full potential. Also, be mindful of its limitations with context retention and consider combining it with other tools for specific tasks.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

James W.

Role: Sales Marketing
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

I view Chatgpt as a necessity.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Unlike similar products that we have trialed or used, Chatgpt is multi-lingual and this has enabled my colleagues in other countries, where the primary language isn't english to use the tool to great effect, Also, Chatgpt's ability to be deployed for a wide range of use-cases sets it apart from similar products. Usually, alternatives to Chatgpt are able to do one thing well and are just focus on that., Chatgpt is the standout Generative AI tool that can perform a variety of tasks and do them well.

What is your favorite aspect of this product?

Chatgpt's user interface makes it easy to use, regardless of the technical competence of the intending user. The user interface mirrors a messenger chat interface ,requiring users to simply communicate with Chatgpt as they would communicate with friends, family or workmates on popular messenger services.

What do you dislike most about this product?

Despite the broad capability of Chatgpt, from my experience, it still requires a human to review its generated content. Regardless, whether we are using it in the customer service department as a chatbot or in the marketing department to analyze data.

What recommendations would you give to someone considering this product?

Chatgpt is not a permanent replacement for a human. It still needs human effort to refine the end-content it generates, regardless of the use-case.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

ChatGPT

What is ChatGPT?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

ChatGPT Ratings

91 Likeliness to Recommend

1 Since last award

98 Plan to Renew

83 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love ChatGPT?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Artificial Intelligence and Natural Language Processing System recommends automated similar ideas, idea clustering, automated personalized user recommendations on content, and more.

Grammar and Spellcheck Rephrase or rewrite work to adjust length, detect grammar mistakes such as spelling and punctuation, and match style of content.

Article Summarizer Receive summaries of any type of content, followed by drafted responses to content-specific prompts.

Topic Generator Supply of outlines, perspectives, and brainstorming options for proposed ideas.

Multi-Language Support Recieve content or translate text into multiple different languages.

Style and Tone Suggestions Ensures consistent brand identity across all content and that all work remains true to the brand's pre-established voice.

Long Form Content Generation Prompt content creation with a single word or basic instructions and receive a list of fully-drafted responses.

Text Personalization Generate different versions of existing text to find the most effective wording for specific situations, and expected traffic based on competitor data.

Customization Allows users to customize the writing assistant's suggestions based on their specific writing style or preferences.

Templates Templates that have options to form blog posts and articles, social media posts, paid ads, emails, or product descriptions for any content needs.

Integration Customize existing to include Word/Google docs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

AI Content Creation and Optimization

AI Code Generation

ChatGPT Reviews

Arjun S.

AI generative text results at your fingertips.

Likeliness to Recommend

Pros

Utkarsh M.

Versatile and poweful

Likeliness to Recommend

Pros

James W.

I view Chatgpt as a necessity.

Likeliness to Recommend

Pros

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Feature Ratings

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Topic Generator

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