OpenAI

ChatGPT

Composite Score

9.0 /10

CX Score

9.2 /10

276 Reviews Write a Review

Claim Software

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details

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Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

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2025 Data Quadrant Gold Medalist

Latest Award, 2025

3 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2025

ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

0% Negative

3% Neutral

97% Positive

Pros

Saves Time
Enables Productivity
Inspires Innovation
Fair

Feature Ratings

Average 85

Artificial Intelligence and Natural Language Processing

Topic Generator

Grammar and Spellcheck

Article Summarizer

Long Form Content Generation

Multi-Language Support

Style and Tone Suggestions

Customization

Text Personalization

Templates

Integration

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Vendor Support

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AI Content Creation and Optimization

Score 8.9

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AI Code Generation

Score 8.9

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ChatGPT Reviews

Alana R.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2024

Incredible product, I can't be without!

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

GPT for me is unique. To date, I have not found any AI like it. <3

What is your favorite aspect of this product?

Multilingual support, ethical and bias mitigation, enhanced question-answering abilities, dynamic conversation flow, and interactive learning features.

What do you dislike most about this product?

I have nothing to declare.

What recommendations would you give to someone considering this product?

I recommend using it on a daily basis to increase your productivity.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Natasha M.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

All professionals should give Chatgpt a look-in.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Chatgpt is very versatile and its ability to generate responses relevant to the question being asked makes it different from every other generative AI tool that I have encountered, or those that have been trialed by my team. Its ability to understand context , have coherent conversations and also learn from previous conversations had with it is simply unprecedented.

What is your favorite aspect of this product?

We have recently deployed Chatgpt for personalized customer engagement purposes and the ability of Chatgpt to personalize engagement with every single customer based on their past history with our company and even offer them personalized recommendations , is what I love about this software. Its chat based user interface is also intuitive enough that anyone who has ever used a web browser , will understand how to use the Chatgpt tool in a matter of minutes.

What do you dislike most about this product?

With Chatgpt, we have found that it takes just one complex question for the Chatbot to communicate a wrong information. Due to this , we have never relied on Chatgpt to respond or interact with customers on complex issues as it currently lacks the human-like creativity to properly address them.

What recommendations would you give to someone considering this product?

In my opinion, every team should at least give Chatgpt a look-in.

Pros

Reliable
Performance Enhancing
Enables Productivity
Security Protects

Glory S.

Role: Operations
Industry: Insurance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

In the present era, Chatgpt is a must .

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Chatgpt is very scalable. From my experience, I cannot name any other generative AI ( artificial intelligence ) tool with the strong capability of Chatgpt to simultaneously respond to multiple queries. This makes it ideal for managing concurrent interactions with customers during peak periods in customer interactions , without my organization incurring additional financial cost or needing additional support staffs.

What is your favorite aspect of this product?

I like Chatgpt's multi-lingual capabilities. This makes Chatgpt ideal for communicating with a diverse customer-base across multiple geographical location like ours.

What do you dislike most about this product?

When we have used it in customer facing scenarios, Chatpgt has sometimes struggled with complex customer queries. In such scenarios, its responses have ranged between being unsatisfactory and in some cases, misleading.

What recommendations would you give to someone considering this product?

When embedding Chatgpt into customer facing support channels, it is important to inform customers that they are communicating with an Ai (artificial intelligence ) tool. This helps to manage the expectations of customers.

Pros

Reliable
Performance Enhancing
Enables Productivity
Security Protects

ChatGPT

What is ChatGPT?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Gold Medalist

ChatGPT Ratings

91 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love ChatGPT?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Artificial Intelligence and Natural Language Processing System recommends automated similar ideas, idea clustering, automated personalized user recommendations on content, and more.

Topic Generator Supply of outlines, perspectives, and brainstorming options for proposed ideas.

Grammar and Spellcheck Rephrase or rewrite work to adjust length, detect grammar mistakes such as spelling and punctuation, and match style of content.

Article Summarizer Receive summaries of any type of content, followed by drafted responses to content-specific prompts.

Long Form Content Generation Prompt content creation with a single word or basic instructions and receive a list of fully-drafted responses.

Multi-Language Support Recieve content or translate text into multiple different languages.

Style and Tone Suggestions Ensures consistent brand identity across all content and that all work remains true to the brand's pre-established voice.

Customization Allows users to customize the writing assistant's suggestions based on their specific writing style or preferences.

Text Personalization Generate different versions of existing text to find the most effective wording for specific situations, and expected traffic based on competitor data.

Templates Templates that have options to form blog posts and articles, social media posts, paid ads, emails, or product descriptions for any content needs.

Integration Customize existing to include Word/Google docs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

AI Content Creation and Optimization

AI Code Generation

ChatGPT Reviews

Alana R.

Incredible product, I can't be without!

Likeliness to Recommend

Pros

Natasha M.

All professionals should give Chatgpt a look-in.

Likeliness to Recommend

Pros

Glory S.

In the present era, Chatgpt is a must .

Likeliness to Recommend

Pros

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Feature Ratings

Artificial Intelligence and Natural Language Processing

Topic Generator

Grammar and Spellcheck

Article Summarizer

Long Form Content Generation

Multi-Language Support

Style and Tone Suggestions

Customization

Text Personalization

Templates

Integration

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Vendor Support