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OpenAI

ChatGPT

Composite Score

8.9 /10

CX Score

9.2 /10

519 Reviews Write a Review

Claim Software

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details

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Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

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2025 Data Quadrant Champion

Latest Award, 2025

3 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2025

ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

83 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

2% Negative

2% Neutral

96% Positive

Pros

Enables Productivity
Saves Time
Helps Innovate
Continually Improving Product

Feature Ratings

Average 84

Artificial Intelligence and Natural Language Processing

Grammar and Spellcheck

Article Summarizer

Topic Generator

Multi-Language Support

Style and Tone Suggestions

Long Form Content Generation

Text Personalization

Customization

Templates

Integration

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Availability and Quality of Training

Vendor Support

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AI Content Creation and Optimization

Score 8.9

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AI Code Generation

Score 8.9

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ChatGPT Reviews

Paweł M.

Role: C-Level
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

The leading LLM provider out there

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT is notable for its advanced natural language processing capabilities, which allow it to produce human-like text. This makes it a versatile tool for content creation and brainstorming. It is the market leader and currently the only company offering such a seamless product experience. We use the Mac app for various purposes.

What is your favorite aspect of this product?

One of the things I really appreciate about ChatGPT is its impressive ability to comprehensively handle a wide array of topics with coherent and contextually relevant responses. I find it incredibly valuable for brainstorming new ideas, creating content, revising existing material, translating languages, and integrating it into various contextual process automation workflows.

What do you dislike most about this product?

One downside is that ChatGPT occasionally produces responses that lack depth or miss nuances, especially on complex subjects.

What recommendations would you give to someone considering this product?

Frankly, it's essential to explore multiple LLMs and select the one that perfectly aligns with your specific requirements. This is a crucial decision that can greatly impact your success.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Cons

Security Frustrates

Sukesh H.

Role: Operations
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2024

ChatGPT - massive productivity saver

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT retains context which makes prompting easier and answers effective

What is your favorite aspect of this product?

It understands conversations and hence easier to use. Its always available.

What do you dislike most about this product?

Occasionally returns inaccurate answers which requires multiple prompts

What recommendations would you give to someone considering this product?

Train your folks in prompting and chatgpt is going to be a massive productivity booster.

Pros

Continually Improving Product
Reliable
Unique Features
Effective Service

Shalyn F.

Role: Student Academic
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2024

Very easy to use to product

Likeliness to Recommend

6 /10

What differentiates ChatGPT from other similar products?

How quickly it learns from what you say to it

What is your favorite aspect of this product?

I like how convenient and easy it is to quick little things

What do you dislike most about this product?

I do not like that it does not always format things nicely

What recommendations would you give to someone considering this product?

I would recommend it as a way to inspire your writing

Pros

Continually Improving Product
Enables Productivity
Unique Features
Helps Innovate

ChatGPT

What is ChatGPT?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

ChatGPT Ratings

91 Likeliness to Recommend

1 Since last award

98 Plan to Renew

83 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love ChatGPT?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Artificial Intelligence and Natural Language Processing System recommends automated similar ideas, idea clustering, automated personalized user recommendations on content, and more.

Grammar and Spellcheck Rephrase or rewrite work to adjust length, detect grammar mistakes such as spelling and punctuation, and match style of content.

Article Summarizer Receive summaries of any type of content, followed by drafted responses to content-specific prompts.

Topic Generator Supply of outlines, perspectives, and brainstorming options for proposed ideas.

Multi-Language Support Recieve content or translate text into multiple different languages.

Style and Tone Suggestions Ensures consistent brand identity across all content and that all work remains true to the brand's pre-established voice.

Long Form Content Generation Prompt content creation with a single word or basic instructions and receive a list of fully-drafted responses.

Text Personalization Generate different versions of existing text to find the most effective wording for specific situations, and expected traffic based on competitor data.

Customization Allows users to customize the writing assistant's suggestions based on their specific writing style or preferences.

Templates Templates that have options to form blog posts and articles, social media posts, paid ads, emails, or product descriptions for any content needs.

Integration Customize existing to include Word/Google docs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

AI Content Creation and Optimization

AI Code Generation

ChatGPT Reviews

Paweł M.

The leading LLM provider out there

Likeliness to Recommend

Pros

Cons

Sukesh H.

ChatGPT - massive productivity saver

Likeliness to Recommend

Pros

Shalyn F.

Very easy to use to product

Likeliness to Recommend

Pros

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Feature Ratings

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Long Form Content Generation

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Customization

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