OpenAI

ChatGPT

Composite Score

9.0 /10

CX Score

9.2 /10

276 Reviews Write a Review

Claim Software

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

Filter By

2025 Data Quadrant Gold Medalist

Latest Award, 2025

3 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2025

ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

2
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

0% Negative

3% Neutral

97% Positive

Pros

Saves Time
Enables Productivity
Inspires Innovation
Fair

Feature Ratings

Average 85

Artificial Intelligence and Natural Language Processing

Topic Generator

Grammar and Spellcheck

Article Summarizer

Long Form Content Generation

Multi-Language Support

Style and Tone Suggestions

Customization

Text Personalization

Templates

Integration

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Vendor Support

Also Featured in...

AI Content Creation and Optimization

Score 8.9

View ChatGPT in this category (opens in a new tab)

AI Code Generation

Score 8.9

View ChatGPT in this category (opens in a new tab)

ChatGPT Reviews

Daniel J.

Role: Operations
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

Be wowed beyond expectations

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

Customization and user friendly

What is your favorite aspect of this product?

I can train it to think like me.

What do you dislike most about this product?

It can be frustrating when it goes against instructions.

What recommendations would you give to someone considering this product?

Your daily productivity will be highly increased.

Pros

Client Friendly Policies
Transparent
Friendly Negotiation
Helps Innovate

Cons

Less Effective Service
Wastes Time

Mohammed A.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

Hectic Tasks Made Simple and Quick!

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

Being able to remember conversations on the chat and saving it on memory makes ChatGPT a total standout.

What is your favorite aspect of this product?

It being able to be totaly versatile and change itself as per our commands and recommendations. I can make it my very own personal assistant who knows everything that would help me with my industry. In my case ChatGPT being my sales guru.

What do you dislike most about this product?

Forgeting conversations and commands over time, I have to keep repeating my commands several times in order for it to function in the way I want it to.

What recommendations would you give to someone considering this product?

I would personally recommend its users to be more specific and accurate on your commands. The more details you provide, The more helpful it gets.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Ahanna J.

Role: C-Level
Industry: Banking
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2025

Chat gpt has been extremely helpful

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

It has a vast range of features for content creation and development

What is your favorite aspect of this product?

It is fast and helps you come up with more ideas

What do you dislike most about this product?

Sometimes Ai are not very accurate

What recommendations would you give to someone considering this product?

It is the best I have ever used so far for any type of creativity

Pros

Continually Improving Product
Unique Features
Effective Service
Inspires Innovation

ChatGPT

What is ChatGPT?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Gold Medalist

ChatGPT Ratings

91 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love ChatGPT?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Artificial Intelligence and Natural Language Processing System recommends automated similar ideas, idea clustering, automated personalized user recommendations on content, and more.

Topic Generator Supply of outlines, perspectives, and brainstorming options for proposed ideas.

Grammar and Spellcheck Rephrase or rewrite work to adjust length, detect grammar mistakes such as spelling and punctuation, and match style of content.

Article Summarizer Receive summaries of any type of content, followed by drafted responses to content-specific prompts.

Long Form Content Generation Prompt content creation with a single word or basic instructions and receive a list of fully-drafted responses.

Multi-Language Support Recieve content or translate text into multiple different languages.

Style and Tone Suggestions Ensures consistent brand identity across all content and that all work remains true to the brand's pre-established voice.

Customization Allows users to customize the writing assistant's suggestions based on their specific writing style or preferences.

Text Personalization Generate different versions of existing text to find the most effective wording for specific situations, and expected traffic based on competitor data.

Templates Templates that have options to form blog posts and articles, social media posts, paid ads, emails, or product descriptions for any content needs.

Integration Customize existing to include Word/Google docs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

AI Content Creation and Optimization

AI Code Generation

ChatGPT Reviews

Daniel J.

Be wowed beyond expectations

Likeliness to Recommend

Pros

Cons

Mohammed A.

Hectic Tasks Made Simple and Quick!

Likeliness to Recommend

Pros

Ahanna J.

Chat gpt has been extremely helpful

Likeliness to Recommend

Pros

Most Popular ChatGPT Comparisons

Grammarly Business

QuillBot

Notion

Jasper AI

ParagraphAI

Surfer SEO

1
Since last award

1
Since last award

2
Since last award

Feature Ratings

Artificial Intelligence and Natural Language Processing

Topic Generator

Grammar and Spellcheck

Article Summarizer

Long Form Content Generation

Multi-Language Support

Style and Tone Suggestions

Customization

Text Personalization

Templates

Integration

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Vendor Support