OpenAI

ChatGPT

Composite Score

9.0 /10

CX Score

9.2 /10

276 Reviews Write a Review

Claim Software

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details

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Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

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2025 Data Quadrant Gold Medalist

Latest Award, 2025

3 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2025

ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

0% Negative

3% Neutral

97% Positive

Pros

Saves Time
Enables Productivity
Inspires Innovation
Fair

Feature Ratings

Average 85

Artificial Intelligence and Natural Language Processing

Topic Generator

Grammar and Spellcheck

Article Summarizer

Long Form Content Generation

Multi-Language Support

Style and Tone Suggestions

Customization

Text Personalization

Templates

Integration

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Vendor Support

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AI Content Creation and Optimization

Score 8.9

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AI Code Generation

Score 8.9

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ChatGPT Reviews

Abdullahi O.

Role: C-Level
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

perfect companion for developers

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

FASTER RESPONSE , ABILITY TO PROVIDE DOUBLE RESPONSE

What is your favorite aspect of this product?

code generation and script generation

What do you dislike most about this product?

nothing actually

What recommendations would you give to someone considering this product?

PAY FOR PREMIUM IT WORTH IT

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ateli O.

Role: Sales Marketing
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2025

Explore with minimal limitations

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT has the advantage of multilanguage usage, customization options, strong safety measures, and pricing.

What is your favorite aspect of this product?

Customer support and content creation.

What do you dislike most about this product?

Occasional inaccuracies, and cautious responses.

What recommendations would you give to someone considering this product?

Regular updates to optimize accuracy.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Michael U.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

Smart, fast, insightful—game-changer!

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

What sets ChatGPT apart is how natural and intuitive it feels. It’s not just about answering questions—it understands context, adapts to your style, and keeps conversations flowing smoothly. It’s great for everything from brainstorming ideas to drafting emails and breaking down complex topics. The speed and accuracy make it a go-to for productivity, and its ability to integrate with different workflows keeps things seamless. Plus, it keeps improving, making it one of the most reliable AI assistants out there.

What is your favorite aspect of this product?

My favorite thing about ChatGPT is how effortlessly it helps with thinking, writing, and problem-solving. Whether it’s brainstorming ideas, drafting emails, or explaining tricky concepts, it makes everything faster and easier. I love how it adapts to different tones and styles, making communication feel natural. It’s also super convenient—no more getting stuck on wording or overthinking responses. Plus, it keeps learning and improving, which makes it feel like a genuinely useful and evolving tool.

What do you dislike most about this product?

What frustrates me most about ChatGPT is when it forgets context too quickly. If I’m having an ongoing conversation or working on a project, I sometimes have to repeat details, which slows things down. It also has moments where it plays it too safe, giving vague or overly cautious answers instead of being more direct. And while it’s great for brainstorming, sometimes I wish it could integrate better with my tools to streamline actual execution, not just ideation.

What recommendations would you give to someone considering this product?

If you're considering ChatGPT, go in with a clear purpose. It’s amazing for brainstorming, writing, and problem-solving, but it works best when you give it context and specific prompts. Don’t be afraid to refine your questions—it learns from how you ask. Also, use it as a tool, not a replacement for thinking. It’s great for speeding up work, but double-check important details. If you integrate it into your workflow properly, it can be a huge productivity boost.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

ChatGPT

What is ChatGPT?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Gold Medalist

ChatGPT Ratings

91 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love ChatGPT?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Artificial Intelligence and Natural Language Processing System recommends automated similar ideas, idea clustering, automated personalized user recommendations on content, and more.

Topic Generator Supply of outlines, perspectives, and brainstorming options for proposed ideas.

Grammar and Spellcheck Rephrase or rewrite work to adjust length, detect grammar mistakes such as spelling and punctuation, and match style of content.

Article Summarizer Receive summaries of any type of content, followed by drafted responses to content-specific prompts.

Long Form Content Generation Prompt content creation with a single word or basic instructions and receive a list of fully-drafted responses.

Multi-Language Support Recieve content or translate text into multiple different languages.

Style and Tone Suggestions Ensures consistent brand identity across all content and that all work remains true to the brand's pre-established voice.

Customization Allows users to customize the writing assistant's suggestions based on their specific writing style or preferences.

Text Personalization Generate different versions of existing text to find the most effective wording for specific situations, and expected traffic based on competitor data.

Templates Templates that have options to form blog posts and articles, social media posts, paid ads, emails, or product descriptions for any content needs.

Integration Customize existing to include Word/Google docs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

AI Content Creation and Optimization

AI Code Generation

ChatGPT Reviews

Abdullahi O.

perfect companion for developers

Likeliness to Recommend

Pros

Ateli O.

Explore with minimal limitations

Likeliness to Recommend

Pros

Michael U.

Smart, fast, insightful—game-changer!

Likeliness to Recommend

Pros

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Feature Ratings

Artificial Intelligence and Natural Language Processing

Topic Generator

Grammar and Spellcheck

Article Summarizer

Long Form Content Generation

Multi-Language Support

Style and Tone Suggestions

Customization

Text Personalization

Templates

Integration

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Vendor Support