ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
9.0 /10
CX Score
9.2 /10
ChatGPT
9.0 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

0% Negative
3% Neutral
97% Positive

Pros

  • Saves Time
  • Enables Productivity
  • Inspires Innovation
  • Fair

Feature Ratings

Average 85

Artificial Intelligence and Natural Language Processing

88

Topic Generator

87

Grammar and Spellcheck

87

Article Summarizer

86

Long Form Content Generation

83

Multi-Language Support

83

Style and Tone Suggestions

82

Customization

82

Text Personalization

82

Templates

80

Integration

80

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

87

Ease of Implementation

86

Business Value Created

84

Quality of Features

84

Product Strategy and Rate of Improvement

83

Breadth of Features

81

Ease of Data Integration

80

Ease of IT Administration

79

Ease of Customization

79

Availability and Quality of Training

79

Vendor Support

75

ChatGPT Reviews

Emmanuel O.

  • Role: Student Academic
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2025

Chatgpt Effectiveness in AI

Likeliness to Recommend

7 /10

What differentiates ChatGPT from other similar products?

It fast and reliable

What is your favorite aspect of this product?

The effectiveness

What do you dislike most about this product?

The lacking features

What recommendations would you give to someone considering this product?

It's a nice product

Pros

  • Performance Enhancing
  • Enables Productivity
  • Efficient Service
  • Effective Service

Purvi s.

  • Role: Information Technology
  • Industry: Media
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2025

Saves Time and helps like a Bestfriend

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

It has breadth of features and gives multiple responses too Quickly gives Response Uniqueness and accurate answers

What is your favorite aspect of this product?

Helps in writing the document and code and creates and performs each task whichever said to him also we have our integrated our product system with it so it also helps in working seamlessly easily analyze the data and gives the performance insights too.

What do you dislike most about this product?

Its quite bit expensive

What recommendations would you give to someone considering this product?

That we can easily integrate it with our app and the work we do on other applications as an extension

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Generous Negotitation
  • Role: Consultant
  • Industry: Energy
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Mar 2025

My friend that knows it all! Chatgpt.😊

Likeliness to Recommend

10 /10

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Efficient Service

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