OpenAI

ChatGPT

Composite Score

9.0 /10

CX Score

9.2 /10

276 Reviews Write a Review

Claim Software

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details

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Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

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2025 Data Quadrant Gold Medalist

Latest Award, 2025

3 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2025

ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

0% Negative

3% Neutral

97% Positive

Pros

Saves Time
Enables Productivity
Inspires Innovation
Fair

Feature Ratings

Average 85

Artificial Intelligence and Natural Language Processing

Topic Generator

Grammar and Spellcheck

Article Summarizer

Long Form Content Generation

Multi-Language Support

Style and Tone Suggestions

Customization

Text Personalization

Templates

Integration

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Vendor Support

Also Featured in...

AI Content Creation and Optimization

Score 8.9

View ChatGPT in this category (opens in a new tab)

AI Code Generation

Score 8.9

View ChatGPT in this category (opens in a new tab)

ChatGPT Reviews

Cathy F.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

AI Powered Communication & Assistance

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

The fast response rate of ChatGPT combined with its capability to process multi turn dialogues creates a great user experience.

What is your favorite aspect of this product?

It intensifies the relationship between users and companies, optimizes customer service and accomplishes this via smart responses.

What do you dislike most about this product?

Long form content creates ChatGPT duplication, it needs to be reworded to keep it fresh.

What recommendations would you give to someone considering this product?

AI have their limits and they are growingly complemented with human decision making to achieve highest quality results.

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Efficient Service

Mirabel C.

Role: Finance
Industry: Finance
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Mar 2025

ChatGPT is the real deal

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

I feel like I'm conversing with a better version of myself because it can communicate effectively, put thoughts together, and check the ideation process. It also has a memory, so it knows who I am, and its ability to imitate in order to get results is almost impeccable.

What is your favorite aspect of this product?

The personalization and impersonation feature, chef kiss

What do you dislike most about this product?

the image generator is poor, absolutely, there is no other way to put it.

What recommendations would you give to someone considering this product?

Talk to it like you would chat with your friend, when you need specific results, give it specific direct prompts but don't overload instructions on it. Prompt should be concise as much as possible.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Jithin J.

Role: Consultant
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

One of the best GPT models.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

GPT model 4-o is one of the best LLM out there

What is your favorite aspect of this product?

The data protection offered to business ensuring our data is not used to train the data set is crucial

What do you dislike most about this product?

The image creation feature is not up to the mark

What recommendations would you give to someone considering this product?

One of the best AI writing assistant and content creation tool

Pros

Helps Innovate
Efficient Service
Effective Service
Inspires Innovation

ChatGPT

What is ChatGPT?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Gold Medalist

ChatGPT Ratings

91 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love ChatGPT?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Artificial Intelligence and Natural Language Processing System recommends automated similar ideas, idea clustering, automated personalized user recommendations on content, and more.

Topic Generator Supply of outlines, perspectives, and brainstorming options for proposed ideas.

Grammar and Spellcheck Rephrase or rewrite work to adjust length, detect grammar mistakes such as spelling and punctuation, and match style of content.

Article Summarizer Receive summaries of any type of content, followed by drafted responses to content-specific prompts.

Long Form Content Generation Prompt content creation with a single word or basic instructions and receive a list of fully-drafted responses.

Multi-Language Support Recieve content or translate text into multiple different languages.

Style and Tone Suggestions Ensures consistent brand identity across all content and that all work remains true to the brand's pre-established voice.

Customization Allows users to customize the writing assistant's suggestions based on their specific writing style or preferences.

Text Personalization Generate different versions of existing text to find the most effective wording for specific situations, and expected traffic based on competitor data.

Templates Templates that have options to form blog posts and articles, social media posts, paid ads, emails, or product descriptions for any content needs.

Integration Customize existing to include Word/Google docs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

AI Content Creation and Optimization

AI Code Generation

ChatGPT Reviews

Cathy F.

AI Powered Communication & Assistance

Likeliness to Recommend

Pros

Mirabel C.

ChatGPT is the real deal

Likeliness to Recommend

Pros

Jithin J.

One of the best GPT models.

Likeliness to Recommend

Pros

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Feature Ratings

Artificial Intelligence and Natural Language Processing

Topic Generator

Grammar and Spellcheck

Article Summarizer

Long Form Content Generation

Multi-Language Support

Style and Tone Suggestions

Customization

Text Personalization

Templates

Integration

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Vendor Support