ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
9.0 /10
CX Score
9.2 /10
ChatGPT
9.0 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

0% Negative
3% Neutral
97% Positive

Pros

  • Saves Time
  • Enables Productivity
  • Inspires Innovation
  • Fair

Feature Ratings

Average 85

Artificial Intelligence and Natural Language Processing

88

Topic Generator

87

Grammar and Spellcheck

87

Article Summarizer

86

Long Form Content Generation

83

Multi-Language Support

83

Style and Tone Suggestions

82

Customization

82

Text Personalization

82

Templates

80

Integration

80

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

87

Ease of Implementation

86

Business Value Created

84

Quality of Features

84

Product Strategy and Rate of Improvement

83

Breadth of Features

81

Ease of Data Integration

80

Ease of IT Administration

79

Ease of Customization

79

Availability and Quality of Training

79

Vendor Support

75

ChatGPT Reviews

Harsh G.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

ChatGPT is real life saver for students

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

ChatGPT responds to my all sort of problems and questions providing accurate and in-depth explanation to the problem.

What is your favorite aspect of this product?

ChatGPT give a way to generate codes and tell in depth method and solutions in very easy way that we can understand any solution in one way go.

What do you dislike most about this product?

ChatGPT provides me outdated or useless solutions which term undefined and false information which give me inaccurate result in some situations.

What recommendations would you give to someone considering this product?

ChatGPT is time convenient and really a stress reducer for everyone by providing in-depth and accurate answer with reasoning.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Olayinka O.

  • Role: Sales Marketing
  • Industry: Electronics
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

Awesome product, but pricey

Likeliness to Recommend

7 /10

What differentiates ChatGPT from other similar products?

It's ability to give it generate human like responses

What is your favorite aspect of this product?

Still it's human-like responses

What do you dislike most about this product?

Unable to access the internet Data is from September 2021

What recommendations would you give to someone considering this product?

A good software, you have to be specific and be as detailed as possible with your prompt

Pros

  • Appreciates Incumbent Status
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Dinesh reddy E.

  • Role: Consultant
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2025

Easy to use

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out for its ability to generate contextually aware, human-like responses, continuously adapting to conversation style and user preferences, while being fine-tuned for a wide variety of topics and tasks.

What is your favorite aspect of this product?

My favorite aspect is the ability to engage in dynamic, meaningful conversations that adapt to a wide range of topics and user preferences, making interactions feel more personal and natural.

What do you dislike most about this product?

One limitation is the inability to access real-time information or browse the internet, which can sometimes result in outdated responses.

What recommendations would you give to someone considering this product?

I would recommend exploring its versatility in generating creative content, solving problems, and providing conversational assistance across various topics, while keeping in mind its limitations regarding real-time data.

Pros

  • Helps Innovate
  • Reliable
  • Unique Features
  • Effective Service

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