ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
9.0 /10
CX Score
9.2 /10
ChatGPT
9.0 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

0% Negative
3% Neutral
97% Positive

Pros

  • Saves Time
  • Enables Productivity
  • Inspires Innovation
  • Fair

Feature Ratings

Average 85

Artificial Intelligence and Natural Language Processing

88

Topic Generator

87

Grammar and Spellcheck

87

Article Summarizer

86

Long Form Content Generation

83

Multi-Language Support

83

Style and Tone Suggestions

82

Customization

82

Text Personalization

82

Templates

80

Integration

80

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

87

Ease of Implementation

86

Business Value Created

84

Quality of Features

84

Product Strategy and Rate of Improvement

83

Breadth of Features

81

Ease of Data Integration

80

Ease of IT Administration

79

Ease of Customization

79

Availability and Quality of Training

79

Vendor Support

75

ChatGPT Reviews

Ezinne A.

  • Role: Industry Specific Role
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

Fantastic Product

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out with its conversational depth, adaptability, and the ability to provide contextually aware responses.

What is your favorite aspect of this product?

My favorite aspect is the ability to engage in dynamic, natural conversations that can shift across topics and provide personalized, relevant insights.

What do you dislike most about this product?

One limitation is the occasional difficulty in understanding highly complex or nuanced prompts, especially when generating detailed or specific images based on text alone.

What recommendations would you give to someone considering this product?

I would recommend exploring it's versatility by trying out different types of conversations, from casual chats to more complex inquiries, to fully appreciate how adaptable and informative it can be.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Keagan W.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Love it, It really has changed how i view AI

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

o, while other AI products might focus on specific areas (e.g., customer service bots, or more domain-specific tools), ChatGPT’s versatility and focus on conversation make it stand out in its space.

What is your favorite aspect of this product?

The variety of topics I get to discuss with it.

What do you dislike most about this product?

While Chatgpt can simulate empathy and respond in a way that’s supportive, It doesn't truly “feel” or fully understand emotions the way humans do. That can make the responses sometimes seem less genuine, especially in very sensitive contexts.

What recommendations would you give to someone considering this product?

Keep in mind that while conversations with ChatGPT are private, it's always a good idea not to share sensitive personal data, just as you would be cautious with any online tool.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sanjana J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2025

Features are good , effectiveness disappoints

Likeliness to Recommend

7 /10

What differentiates ChatGPT from other similar products?

easy to use and straight forward

What is your favorite aspect of this product?

easy implementation

What do you dislike most about this product?

effectiveness and clarity

What recommendations would you give to someone considering this product?

check out other products before buying a subscription

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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