OpenAI

ChatGPT

Composite Score

9.0 /10

CX Score

9.2 /10

276 Reviews Write a Review

Claim Software

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details

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Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

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2025 Data Quadrant Gold Medalist

Latest Award, 2025

3 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2025

ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

0% Negative

3% Neutral

97% Positive

Pros

Saves Time
Enables Productivity
Inspires Innovation
Fair

Feature Ratings

Average 85

Artificial Intelligence and Natural Language Processing

Topic Generator

Grammar and Spellcheck

Article Summarizer

Long Form Content Generation

Multi-Language Support

Style and Tone Suggestions

Customization

Text Personalization

Templates

Integration

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Vendor Support

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AI Content Creation and Optimization

Score 8.9

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AI Code Generation

Score 8.9

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ChatGPT Reviews

Kristina E.

Role: Operations
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2025

Excellent resource to share info to the customers!

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

The ease of use, the summarization, the fact finding. It's user friendly.

What is your favorite aspect of this product?

After getting the initial information I am able to pigeon hold exactly what I need from it and then go back and expand the knowledge again.

What do you dislike most about this product?

I haven't had a lot of training on it, so I am still learning all the features.

What recommendations would you give to someone considering this product?

Highly recommend. Use it for everything, nothing is too big or small and if you don't get the answer you want ask it in a different way!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

mounami L.

Role: Human Resources
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

Fantastic product

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out due to its conversational depth and adaptability. Unlike many other AI tools, it engages in context-rich, multi-turn dialogues, offering tailored responses. Its ability to handle a wide range of topics, explain complex concepts simply, and integrate with various platforms makes it highly versatile.

What is your favorite aspect of this product?

My favorite aspect of ChatGPT is its ability to engage in natural, flowing conversations while adapting to various topics. It’s great at providing clear explanations, offering creative solutions, and learning from context to give more relevant, personalized responses.

What do you dislike most about this product?

One aspect I dislike about ChatGPT is that it sometimes struggles with maintaining long-term context across extended conversations. While it can handle context within a few turns, it may lose track of earlier details, which can affect the quality of responses in longer interactions.

What recommendations would you give to someone considering this product?

I’d recommend exploring ChatGPT's capabilities by starting with simple tasks like brainstorming or seeking explanations for complex topics. For more advanced uses, experiment with its problem-solving abilities and creative tasks. Also, providing clear, specific prompts helps ensure more accurate and relevant responses.

Pros

Reliable
Unique Features
Efficient Service
Caring

Role: Sales Marketing
Industry: Communications
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jan 2025

Easy to use and reliable product!

Likeliness to Recommend

7 /10

Pros

Performance Enhancing
Client Friendly Policies
Acts with Integrity
Helps Innovate

ChatGPT

What is ChatGPT?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Gold Medalist

ChatGPT Ratings

91 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love ChatGPT?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Artificial Intelligence and Natural Language Processing System recommends automated similar ideas, idea clustering, automated personalized user recommendations on content, and more.

Topic Generator Supply of outlines, perspectives, and brainstorming options for proposed ideas.

Grammar and Spellcheck Rephrase or rewrite work to adjust length, detect grammar mistakes such as spelling and punctuation, and match style of content.

Article Summarizer Receive summaries of any type of content, followed by drafted responses to content-specific prompts.

Long Form Content Generation Prompt content creation with a single word or basic instructions and receive a list of fully-drafted responses.

Multi-Language Support Recieve content or translate text into multiple different languages.

Style and Tone Suggestions Ensures consistent brand identity across all content and that all work remains true to the brand's pre-established voice.

Customization Allows users to customize the writing assistant's suggestions based on their specific writing style or preferences.

Text Personalization Generate different versions of existing text to find the most effective wording for specific situations, and expected traffic based on competitor data.

Templates Templates that have options to form blog posts and articles, social media posts, paid ads, emails, or product descriptions for any content needs.

Integration Customize existing to include Word/Google docs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

AI Content Creation and Optimization

AI Code Generation

ChatGPT Reviews

Kristina E.

Excellent resource to share info to the customers!

Likeliness to Recommend

Pros

mounami L.

Fantastic product

Likeliness to Recommend

Pros

Easy to use and reliable product!

Likeliness to Recommend

Pros

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Feature Ratings

Artificial Intelligence and Natural Language Processing

Topic Generator

Grammar and Spellcheck

Article Summarizer

Long Form Content Generation

Multi-Language Support

Style and Tone Suggestions

Customization

Text Personalization

Templates

Integration

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Vendor Support