
What is ChatGPT?
ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
1
Since last award
98 Plan to Renew
83 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ChatGPT?
Pros
- Enables Productivity
- Saves Time
- Continually Improving Product
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Artificial Intelligence and Natural Language Processing
Grammar and Spellcheck
Article Summarizer
Topic Generator
Long Form Content Generation
Multi-Language Support
Style and Tone Suggestions
Text Personalization
Customization
Templates
Integration
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Business Value Created
Quality of Features
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Vendor Support
Also Featured in...
ChatGPT Reviews

Esther E.
- Role: Human Resources
- Industry: Healthcare
- Involvement: End User of Application
Submitted Apr 2025
"ChatGPT: A Powerful and Versatile AI tool
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
ChatGPT differentiates itself from other similar products through several unique features: 1. Advanced Conversational Ability: It can maintain context over multiple exchanges, making conversations feel more natural and coherent compared to many chatbots that offer isolated responses. 2. Wide Range of Knowledge: ChatGPT is trained on vast amounts of data, allowing it to assist with a diverse set of topics, from casual conversations to specialized knowledge areas. 3. Customizability: ChatGPT can adapt to various tones, helping users get answers in formal, casual, or creative styles based on their needs. 4. Continuous Learning.
What is your favorite aspect of this product?
My favorite aspect of ChatGPT is its ability to maintain a coherent, context-rich conversation. It allows for more natural exchanges, adapting to user input and making the experience feel more personalized and engaging compared to simpler chatbots. This adaptability makes it useful for everything from casual chats to more detailed, problem-solving tasks.
What do you dislike most about this product?
What I dislike most about ChatGPT is its lack of real-time internet access. While it has a vast pre-trained knowledge base, it cannot retrieve live information, which means it can't provide the most up-to-date news or details about current events. This can limit its usefulness in some scenarios.
What recommendations would you give to someone considering this product?
If you're considering ChatGPT, I recommend: 1. Understand its capabilities: It’s great for providing explanations, brainstorming, generating ideas, and engaging in thoughtful conversations, but it’s not a replacement for specialized tools in certain fields (e.g., real-time news, specific data analysis). 2. Use it for content creation: Whether for writing, coding, or brainstorming, it’s excellent for getting initial drafts, suggestions, or answers to complex questions. 3. Be mindful of limitations: Although highly accurate in many areas, it can occasionally provide incomplete or incorrect responses.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Promise S.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Apr 2025
"Powerful, Versatile, and Surprisingly Human
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
ChatGPT stands out for its natural conversation flow, versatility across tasks, and ability to personalize responses, making it feel more like a helpful human assistant than a typical AI.
What is your favorite aspect of this product?
My favorite aspect of ChatGPT is how naturally it holds conversations while adapting to your tone and needs—like chatting with a super-smart friend who’s always available.
What do you dislike most about this product?
One downside is that ChatGPT can sometimes give confident-sounding answers that aren't fully accurate, so it's important to double-check facts—especially for critical info.
What recommendations would you give to someone considering this product?
I’d definitely recommend ChatGPT to anyone looking for a smart, flexible assistant—whether you’re writing, learning, coding, or just need quick answers, it’s a game-changer.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Michael K.
- Role: Operations
- Industry: Government
- Involvement: End User of Application
Submitted Apr 2025
Powerful Conversational AI, Prompt with Caution
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
The language understanding, and overall tone and purpose are unique 👍🏽
What is your favorite aspect of this product?
My favorite aspect is its ability to understand and respond to natural language inputs in a conversational manner, making interactions feel more human-like and intuitive.
What do you dislike most about this product?
One potential drawback is the risk of generating inaccurate or biased information, which can impact reliability and trustworthiness. Also, limitations in understanding context or nuances can sometimes lead to responses that don't fully meet user needs.
What recommendations would you give to someone considering this product?
Go for it! 👍🏽 Also, ensure you learn how to prompt chatGPT to get the best results. TIPS: You can ask chatGPT to teach you how to write better prompts 😉
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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