OpenAI

ChatGPT

Composite Score

8.9 /10

CX Score

9.2 /10

452 Reviews Write a Review

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What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details

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Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

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2025 Data Quadrant Champion

Latest Award, 2025

3 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2025

ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

83 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

2% Negative

2% Neutral

96% Positive

Pros

Enables Productivity
Saves Time
Continually Improving Product
Reliable

Feature Ratings

Average 84

Artificial Intelligence and Natural Language Processing

Grammar and Spellcheck

Article Summarizer

Topic Generator

Long Form Content Generation

Multi-Language Support

Style and Tone Suggestions

Text Personalization

Customization

Templates

Integration

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Vendor Support

Also Featured in...

AI Content Creation and Optimization

Score 8.9

View ChatGPT in this category (opens in a new tab)

AI Code Generation

Score 8.9

View ChatGPT in this category (opens in a new tab)

ChatGPT Reviews

Adedotun A.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2025

ChatGPT delivers, but more is needed

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

What makes ChatGPT different from other AI assistants is how flexible and natural it feels. Instead of giving basic, pre-set answers, it can have real conversations, adapt to different tones, and tackle a wide range of tasks from writing and brainstorming to explaining tricky topics and even coding. It’s like having a helpful, all-in-one assistant that keeps getting smarter over time.

What is your favorite aspect of this product?

My favorite thing about ChatGPT is its versatility, it can adapt to almost any task or conversation style. Whether you need help brainstorming ideas, analyzing data, writing content, coding, or even simplifying complex topics, it adjusts to match the context. It’s like having a creative partner, research assistant, and problem-solver all rolled into one and it learns from the conversation to keep things flowing naturally.

What do you dislike most about this product?

What ChatGPT lacks most is collaborative work, interactivity, and content creation tools. There’s no real-time teamwork feature, which would be powerful for group brainstorming. Plus, while it can analyze data, it can’t build interactive dashboards to explore insights dynamically. Video generation is another gap — I can script and suggest visuals, but creating full videos still requires other tools. Adding these features would make ChatGPT an all-in-one powerhouse for both analysis and content creation.

What recommendations would you give to someone considering this product?

If you’re considering ChatGPT, I’d recommend first thinking about how you plan to use it. For content creation, brainstorming, writing, coding, or data analysis, it’s an incredibly versatile tool — but be ready to guide it with clear prompts to get the best results. If you need real-time collaboration or interactive dashboards, you might need to pair it with other tools for now. Also, explore different plans — the Pro version offers faster responses and access to the latest models, which can be worth it for heavier use. Lastly, don’t be afraid to experiment.

Pros

Helps Innovate
Trustworthy
Continually Improving Product
Reliable

Charmi S.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

Makes easy

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

provide fast response in a systematic manner.

What is your favorite aspect of this product?

to search professional words

What do you dislike most about this product?

it generates same response for frequently

What recommendations would you give to someone considering this product?

PPT video to be display and play on screen.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Trustworthy

Akinwande E.

Role: Sales Marketing
Industry: Education
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2025

Versatile AI with Strong Unique Features

Likeliness to Recommend

7 /10

What differentiates ChatGPT from other similar products?

ChatGPT differentiate other similar products due to its natural language understanding, context retention, and versatility

What is your favorite aspect of this product?

Its ease of use, depth of knowledge, and ability to assist with writing, brainstorming

What do you dislike most about this product?

Sometimes, it lacks real-time data updates and may generate responses that require fact-checking for accuracy

What recommendations would you give to someone considering this product?

Leverage it for content creation, research, automation, and productivity tasks.

Pros

Reliable
Performance Enhancing
Trustworthy
Unique Features

ChatGPT

What is ChatGPT?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

ChatGPT Ratings

91 Likeliness to Recommend

1 Since last award

98 Plan to Renew

83 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love ChatGPT?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Artificial Intelligence and Natural Language Processing System recommends automated similar ideas, idea clustering, automated personalized user recommendations on content, and more.

Grammar and Spellcheck Rephrase or rewrite work to adjust length, detect grammar mistakes such as spelling and punctuation, and match style of content.

Article Summarizer Receive summaries of any type of content, followed by drafted responses to content-specific prompts.

Topic Generator Supply of outlines, perspectives, and brainstorming options for proposed ideas.

Long Form Content Generation Prompt content creation with a single word or basic instructions and receive a list of fully-drafted responses.

Multi-Language Support Recieve content or translate text into multiple different languages.

Style and Tone Suggestions Ensures consistent brand identity across all content and that all work remains true to the brand's pre-established voice.

Text Personalization Generate different versions of existing text to find the most effective wording for specific situations, and expected traffic based on competitor data.

Customization Allows users to customize the writing assistant's suggestions based on their specific writing style or preferences.

Templates Templates that have options to form blog posts and articles, social media posts, paid ads, emails, or product descriptions for any content needs.

Integration Customize existing to include Word/Google docs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

AI Content Creation and Optimization

AI Code Generation

ChatGPT Reviews

Adedotun A.

ChatGPT delivers, but more is needed

Likeliness to Recommend

Pros

Charmi S.

Makes easy

Likeliness to Recommend

Pros

Akinwande E.

Versatile AI with Strong Unique Features

Likeliness to Recommend

Pros

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Feature Ratings

Artificial Intelligence and Natural Language Processing

Grammar and Spellcheck

Article Summarizer

Topic Generator

Long Form Content Generation

Multi-Language Support

Style and Tone Suggestions

Text Personalization

Customization

Templates

Integration

Vendor Capability Ratings

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Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

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Ease of IT Administration

Ease of Customization

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