
What is ChatGPT?
ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
1
Since last award
98 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ChatGPT?
Pros
- Saves Time
- Continually Improving Product
- Performance Enhancing
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Content Summarization
Artificial Intelligence and Natural Language Processing
Grammar and Spellcheck
Translation
Content Editor
Data Analysis
Customization
Search Engine Optimization
Data Protection and Security
Social Media Integration
Text-To-Image
Vendor Capability Ratings
Usability and Intuitiveness
Business Value Created
Ease of Implementation
Product Strategy and Rate of Improvement
Quality of Features
Breadth of Features
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Ease of Data Integration
Vendor Support
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ChatGPT Reviews

Olumayowa W.
- Role: Public Sector
- Industry: Other
- Involvement: End User of Application
Submitted Nov 2024
Simple to use, gives me answers asked for
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
It's formatted answers give me a great starting point in my research
What is your favorite aspect of this product?
The answers it gives that I never thought of but are very important.
What do you dislike most about this product?
No major issues. I'm still figuring it out.
What recommendations would you give to someone considering this product?
It's a good starting point for information gathering but don't rely on it alone.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Folashade A.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Nov 2024
Chatgpt is now my reliable assistant .
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
The breadth of features currently on display with Chatgpt sets it apart from close substitutes, in my opinion. This is the reason why Chatgpt is now utilized not just by marketing departments or data related teams but by different departments across organizations in different industries.
What is your favorite aspect of this product?
I have enjoyed using Chatgpt for data analysis tasks. I have used it to regularly analyze JSON files accurately. Regardless of whether they contain nested dictionaries or not. It is able to provide clear explanations for its responses to my queries and in cases, where I was able to identify an error with its response, Chatgpt has the ability to self correct errors too.
What do you dislike most about this product?
Outages , while not a regular occurrence with Chatgpt, do happen. I have found myself stranded on occasions when Chatgpt was simply unresponsive for a few minutes and sometimes hours, due to outages . Although Chatgpt outages are no longer as rampart as was the case last year, they still happen occasionally , perhaps due to high usage.
What recommendations would you give to someone considering this product?
I honestly will say that Chatgpt is a tool which every professional should at least try to use . It just boasts of so much capabilities, that I think every professional can solve a problem or aid themselves in one or more tasks using this tool.
Please tell us why you think this review should be flagged.

Adaeze O.
- Role: Operations
- Industry: Insurance
- Involvement: End User of Application
Submitted Nov 2024
Integral part of my day to day work activity.
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
In my opinion, it is always going to be its capabilities and ease of usability . In the aspect of capability, I am able to do a variety of things with Chatgpt. I can edit documents with it , analyze datasets with it, identify grammatical errors in documentations, use it for research , for customer service engagement and the list go on. There is just no generative ai ( artificial intelligence ) software out there that I think even comes close to Chatgpt in its ability to accomplish a diverse set of tasks.
What is your favorite aspect of this product?
I love that Chatgpt is designed like a messenger conversation. This way, I simply have chat conversations with it like I do with anyone on Whatsapp or Facebook messenger. This makes Chatgpt very usable for every internet surfing individual out there, regardless of their technical capability. As far as I am concerned, this has impressed me the most.
What do you dislike most about this product?
Although Chatgpt's advanced language processing feature makes it ideal for proofreading and editing purposes. In my team , we still require human input to supervise and cross-check the quality of the editing output by Chatgpt and this extends beyond proofreading, into other use-cases like when we utilize it for data analysis purposes.
What recommendations would you give to someone considering this product?
In my own opinion, I do think that all marketing and business operation teams in this time, should utilize Chatgpt not as an end in itself, but as an aid for basic day to day activity.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Security Protects
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