ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10
Category
ChatGPT
8.9 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

ChatGPT won the following awards in the AI Content Creation and Optimization category

Filter By

ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

3
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

0% Negative
3% Neutral
97% Positive

Pros

  • Saves Time
  • Continually Improving Product
  • Performance Enhancing
  • Efficient Service

Feature Ratings

Average 82

Content Summarization

87

Artificial Intelligence and Natural Language Processing

87

Grammar and Spellcheck

86

Translation

83

Content Editor

81

Data Analysis

81

Customization

81

Search Engine Optimization

79

Data Protection and Security

78

Social Media Integration

73

Text-To-Image

72

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

87

Business Value Created

86

Ease of Implementation

86

Product Strategy and Rate of Improvement

84

Quality of Features

83

Breadth of Features

81

Ease of IT Administration

80

Ease of Customization

79

Availability and Quality of Training

79

Ease of Data Integration

79

Vendor Support

75

ChatGPT Reviews

Olumayowa W.

  • Role: Public Sector
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Simple to use, gives me answers asked for

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

It's formatted answers give me a great starting point in my research

What is your favorite aspect of this product?

The answers it gives that I never thought of but are very important.

What do you dislike most about this product?

No major issues. I'm still figuring it out.

What recommendations would you give to someone considering this product?

It's a good starting point for information gathering but don't rely on it alone.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Folashade A.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Chatgpt is now my reliable assistant .

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

The breadth of features currently on display with Chatgpt sets it apart from close substitutes, in my opinion. This is the reason why Chatgpt is now utilized not just by marketing departments or data related teams but by different departments across organizations in different industries.

What is your favorite aspect of this product?

I have enjoyed using Chatgpt for data analysis tasks. I have used it to regularly analyze JSON files accurately. Regardless of whether they contain nested dictionaries or not. It is able to provide clear explanations for its responses to my queries and in cases, where I was able to identify an error with its response, Chatgpt has the ability to self correct errors too.

What do you dislike most about this product?

Outages , while not a regular occurrence with Chatgpt, do happen. I have found myself stranded on occasions when Chatgpt was simply unresponsive for a few minutes and sometimes hours, due to outages . Although Chatgpt outages are no longer as rampart as was the case last year, they still happen occasionally , perhaps due to high usage.

What recommendations would you give to someone considering this product?

I honestly will say that Chatgpt is a tool which every professional should at least try to use . It just boasts of so much capabilities, that I think every professional can solve a problem or aid themselves in one or more tasks using this tool.

Adaeze O.

  • Role: Operations
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Integral part of my day to day work activity.

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

In my opinion, it is always going to be its capabilities and ease of usability . In the aspect of capability, I am able to do a variety of things with Chatgpt. I can edit documents with it , analyze datasets with it, identify grammatical errors in documentations, use it for research , for customer service engagement and the list go on. There is just no generative ai ( artificial intelligence ) software out there that I think even comes close to Chatgpt in its ability to accomplish a diverse set of tasks.

What is your favorite aspect of this product?

I love that Chatgpt is designed like a messenger conversation. This way, I simply have chat conversations with it like I do with anyone on Whatsapp or Facebook messenger. This makes Chatgpt very usable for every internet surfing individual out there, regardless of their technical capability. As far as I am concerned, this has impressed me the most.

What do you dislike most about this product?

Although Chatgpt's advanced language processing feature makes it ideal for proofreading and editing purposes. In my team , we still require human input to supervise and cross-check the quality of the editing output by Chatgpt and this extends beyond proofreading, into other use-cases like when we utilize it for data analysis purposes.

What recommendations would you give to someone considering this product?

In my own opinion, I do think that all marketing and business operation teams in this time, should utilize Chatgpt not as an end in itself, but as an aid for basic day to day activity.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Most Popular ChatGPT Comparisons