OpenAI

ChatGPT

Composite Score

8.9 /10

CX Score

9.2 /10

345 Reviews Write a Review

Claim Software

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details

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Awards & Recognition

ChatGPT won the following awards in the AI Content Creation and Optimization category

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2025 Data Quadrant Champion

Latest Award, 2025

1 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2025

ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

4
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative

2% Neutral

97% Positive

Pros

Saves Time
Continually Improving Product
Performance Enhancing
Helps Innovate

Feature Ratings

Average 81

Artificial Intelligence and Natural Language Processing

Content Summarization

Grammar and Spellcheck

Translation

Data Analysis

Content Editor

Search Engine Optimization

Customization

Data Protection and Security

Social Media Integration

Text-To-Image

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Product Strategy and Rate of Improvement

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Vendor Support

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Score 8.9

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Score 8.9

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ChatGPT Reviews

Samuel O.

Role: Industry Specific Role
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2025

A very fantastic product

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Its AI is more refined and accurate than others.

What is your favorite aspect of this product?

The fact that I can confidently use it as a writing and coding assistant

What do you dislike most about this product?

The more task or more complex the prompt seems the stupider it gets

What recommendations would you give to someone considering this product?

I'd suggest you get this product immediately

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Adnan C.

Role: Finance
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2025

Ai feature of assisting -Chatgpt

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

Chatgpt helps in assisting in creating financial and cash flow models and summarizing market trends in finance category

What is your favorite aspect of this product?

Unlike other AI , i like chatgpt as it provide quick answers and saves my time in searching content and create any report with anytime availability.

What do you dislike most about this product?

Chatgpt is good to use but it doesnt give real tome information and give info related to past data which i feel will get outdated soon.

What recommendations would you give to someone considering this product?

ChatGPT supports multiple languages and is particularly helpful in the translations of data .Chatgpt makes response more relavant and accurate to our ask.

Pros

Unique Features
Effective Service
Saves Time
Respectful

Aina I.

Role: Sales Marketing
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

simplistic generative AI tool to use.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

As it concerns, generative AI tools, Chatgpt is top on the list from my experience, in terms of how broad its use case is . This is the reason why I utilize Chatgpt when I could be using any other generative AI tool.

What is your favorite aspect of this product?

Using Chatgpt is almost like having a conversation with a mate. It is more or less similar to having a polite conversation with a workmate. I can even correct Chatgpt on responses and it immediately is able to accept its errors and make immediate amends to the content it provides. This simplicity of use is just lovely and is at the base of my love for chatgpt.

What do you dislike most about this product?

There is the question of source and trust when it concerns Chatgpt. At present, when Chatgpt provides me with responses, it doesn't offer its sources. This makes it pertinent to do extra research and verifications around whatever content or data provided me by Chatgpt. This of course, means I need to expend extra time to do my work.

What recommendations would you give to someone considering this product?

The vast nature of the usecases which Chatgpt currently covers, makes it a tool to at least consider for marketing professionals like myself. I strongly recommend it

Pros

Reliable
Performance Enhancing
Enables Productivity
Security Protects

ChatGPT

What is ChatGPT?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

ChatGPT Ratings

91 Likeliness to Recommend

1 Since last award

98 Plan to Renew

1 Since last award

82 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love ChatGPT?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Artificial Intelligence and Natural Language Processing System recommends automated similar ideas, idea clustering, automated personalized user recommendations on content, and more.

Content Summarization Automatically create concise summaries of longer pieces of content, such as articles or documents.

Grammar and Spellcheck Rephrase or rewrite work to adjust length, detect grammar mistakes such as spelling and punctuation, and match style of content.

Translation Supports automatic translate to multiple languages.

Data Analysis Extract insights and trends from curated content helping users understand the context and preferences of an audience.

Content Editor Offer suggestions for improving the structure, coherence, and clarity of written content.

Search Engine Optimization Generate copy that is SEO-friendly. Identify low-ranking content. Prioritize and cluster keywords for a top SERP ranking.

Customization Product or service can be altered to suit the requirements of the user, customer or business.

Data Protection and Security Includes data encryption, data audit, and data compliance.

Social Media Integration Generate content suitable for various social media platforms, increasing relevant social media posts across all channels and networks.

Text-To-Image Refers to the process of generating content based on textual descriptions, such as images and video.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

AI Writing Assistants

AI Code Generation

ChatGPT Reviews

Samuel O.

A very fantastic product

Likeliness to Recommend

Pros

Adnan C.

Ai feature of assisting -Chatgpt

Likeliness to Recommend

Pros

Aina I.

simplistic generative AI tool to use.

Likeliness to Recommend

Pros

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Feature Ratings

Artificial Intelligence and Natural Language Processing

Content Summarization

Grammar and Spellcheck

Translation

Data Analysis

Content Editor

Search Engine Optimization

Customization

Data Protection and Security

Social Media Integration

Text-To-Image

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Ease of Implementation

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Product Strategy and Rate of Improvement

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