ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10
Category
ChatGPT
8.9 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Content Creation and Optimization category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

4
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Performance Enhancing
  • Saves Time
  • Helps Innovate
  • Continually Improving Product

Feature Ratings

Average 81

Artificial Intelligence and Natural Language Processing

86

Content Summarization

86

Grammar and Spellcheck

86

Translation

83

Data Analysis

82

Content Editor

82

Customization

80

Search Engine Optimization

80

Data Protection and Security

79

Social Media Integration

76

Text-To-Image

73

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

85

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Product Strategy and Rate of Improvement

82

Breadth of Features

82

Ease of Data Integration

80

Ease of IT Administration

80

Ease of Customization

79

Availability and Quality of Training

79

Vendor Support

75

ChatGPT Reviews

Aina I.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

simplistic generative AI tool to use.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

As it concerns, generative AI tools, Chatgpt is top on the list from my experience, in terms of how broad its use case is . This is the reason why I utilize Chatgpt when I could be using any other generative AI tool.

What is your favorite aspect of this product?

Using Chatgpt is almost like having a conversation with a mate. It is more or less similar to having a polite conversation with a workmate. I can even correct Chatgpt on responses and it immediately is able to accept its errors and make immediate amends to the content it provides. This simplicity of use is just lovely and is at the base of my love for chatgpt.

What do you dislike most about this product?

There is the question of source and trust when it concerns Chatgpt. At present, when Chatgpt provides me with responses, it doesn't offer its sources. This makes it pertinent to do extra research and verifications around whatever content or data provided me by Chatgpt. This of course, means I need to expend extra time to do my work.

What recommendations would you give to someone considering this product?

The vast nature of the usecases which Chatgpt currently covers, makes it a tool to at least consider for marketing professionals like myself. I strongly recommend it

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Sandeep S.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2025

Fantastic Website and easy to use

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

Features, reliability, unique response, correct implementation, right code, multilingual and many more features.

What is your favorite aspect of this product?

Unique response and formative result which is my favorite part

What do you dislike most about this product?

Nothing to dislike

What recommendations would you give to someone considering this product?

Go with this product it is amazing and it will surely increase your productivity and your thinking process.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Vendor's Interest First

Ayomide L.

  • Role: Human Resources
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2025

Extremely enjoyable

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Speed and quality

What is your favorite aspect of this product?

Speed and quality

What do you dislike most about this product?

Language translator

What recommendations would you give to someone considering this product?

They can do better with language use

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

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