OpenAI

ChatGPT

Composite Score

8.9 /10

CX Score

9.2 /10

216 Reviews Write a Review

Claim Software

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details

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Awards & Recognition

ChatGPT won the following awards in the AI Content Creation and Optimization category

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2025 Data Quadrant Gold Medalist

Latest Award, 2025

1 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2025

ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

0% Negative

3% Neutral

97% Positive

Pros

Saves Time
Continually Improving Product
Performance Enhancing
Efficient Service

Feature Ratings

Average 82

Content Summarization

Artificial Intelligence and Natural Language Processing

Grammar and Spellcheck

Translation

Content Editor

Data Analysis

Customization

Search Engine Optimization

Data Protection and Security

Social Media Integration

Text-To-Image

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

Business Value Created

Ease of Implementation

Product Strategy and Rate of Improvement

Quality of Features

Breadth of Features

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Ease of Data Integration

Vendor Support

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Score 9.0

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Score 8.9

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ChatGPT Reviews

Hariharan S.

Role: Information Technology
Industry: Electronics
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2024

Highly versatile and Powerful

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

1. Versatile Use Cases 2. Seamless Integration 3. Accessibility 4. Context Awareness 5. Constant Evolution 6. Multi Model Capabilities

What is your favorite aspect of this product?

One of the most impressive aspects of ChatGPT is its versatility. It adapts to a wide range of tasks, such as answering questions, coding, brainstorming ideas, generating creative content, and even providing personalized assistance. This flexibility, combined with its ability to integrate tools like real-time browsing or code execution, makes it an incredibly powerful assistant for both personal and professional use.

What do you dislike most about this product?

A common drawback of ChatGPT is its occasional lack of precision or accuracy when handling complex or highly specialized queries. While it performs exceptionally well in many contexts, it can sometimes provide outdated, incorrect, or overly generic information, especially if the query goes beyond its training or current tool capabilities.

What recommendations would you give to someone considering this product?

1. Define your use Case 2. Leverage its Customization 3. Integrate Available Tools 4. Be Specific and Clear 5. Use it as a Collaborative Assistant

Pros

Helps Innovate
Performance Enhancing
Efficient Service
Effective Service

Tuot N.

Role: Information Technology
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2024

Easy to use. Best AI.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT excels in conversational depth, user customization, integration flexibility, multimodal capabilities, contextual memory, and continuous AI advancements.

What is your favorite aspect of this product?

My favorite aspect is its ability to engage naturally, solve problems creatively, and adapt responses based on user preferences and context.

What do you dislike most about this product?

Its limitations in handling real-time updates and occasional difficulty interpreting nuanced or ambiguous user inputs can be slightly frustrating.

What recommendations would you give to someone considering this product?

ChatGPT is great for answering questions, brainstorming, and learning. It's ideal for creative projects, quick research, or enhancing productivity. Be clear in your requests to get the best results!

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Wisdom E.

Role: Information Technology
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Very handy product with fantastic features.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Seamless integration of ChatGPT into various workflow.

What is your favorite aspect of this product?

It continuous improvements and updates.

What do you dislike most about this product?

I have no present dislike for the product.

What recommendations would you give to someone considering this product?

It has a very good user-friendly interfaces and it multimodal capabilities.

Pros

Effective Service
Fair
Client's Interest First
Generous Negotitation

ChatGPT

What is ChatGPT?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Gold Medalist

ChatGPT Ratings

91 Likeliness to Recommend

1 Since last award

98 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love ChatGPT?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Summarization Automatically create concise summaries of longer pieces of content, such as articles or documents.

Artificial Intelligence and Natural Language Processing System recommends automated similar ideas, idea clustering, automated personalized user recommendations on content, and more.

Grammar and Spellcheck Rephrase or rewrite work to adjust length, detect grammar mistakes such as spelling and punctuation, and match style of content.

Translation Supports automatic translate to multiple languages.

Content Editor Offer suggestions for improving the structure, coherence, and clarity of written content.

Data Analysis Extract insights and trends from curated content helping users understand the context and preferences of an audience.

Customization Product or service can be altered to suit the requirements of the user, customer or business.

Search Engine Optimization Generate copy that is SEO-friendly. Identify low-ranking content. Prioritize and cluster keywords for a top SERP ranking.

Data Protection and Security Includes data encryption, data audit, and data compliance.

Social Media Integration Generate content suitable for various social media platforms, increasing relevant social media posts across all channels and networks.

Text-To-Image Refers to the process of generating content based on textual descriptions, such as images and video.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

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AI Code Generation

ChatGPT Reviews

Hariharan S.

Highly versatile and Powerful

Likeliness to Recommend

Pros

Tuot N.

Easy to use. Best AI.

Likeliness to Recommend

Pros

Wisdom E.

Very handy product with fantastic features.

Likeliness to Recommend

Pros

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Feature Ratings

Content Summarization

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Grammar and Spellcheck

Translation

Content Editor

Data Analysis

Customization

Search Engine Optimization

Data Protection and Security

Social Media Integration

Text-To-Image

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