ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10
Category
ChatGPT
8.9 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Content Creation and Optimization category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

4
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Saves Time
  • Continually Improving Product
  • Performance Enhancing
  • Helps Innovate

Feature Ratings

Average 81

Artificial Intelligence and Natural Language Processing

86

Content Summarization

86

Grammar and Spellcheck

86

Translation

83

Data Analysis

82

Content Editor

81

Search Engine Optimization

80

Customization

80

Data Protection and Security

79

Social Media Integration

75

Text-To-Image

73

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

85

Ease of Implementation

85

Business Value Created

85

Product Strategy and Rate of Improvement

83

Quality of Features

83

Breadth of Features

81

Ease of Data Integration

80

Ease of IT Administration

80

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

75

ChatGPT Reviews

Adaeze O.

  • Role: Operations
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Integral part of my day to day work activity.

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

In my opinion, it is always going to be its capabilities and ease of usability . In the aspect of capability, I am able to do a variety of things with Chatgpt. I can edit documents with it , analyze datasets with it, identify grammatical errors in documentations, use it for research , for customer service engagement and the list go on. There is just no generative ai ( artificial intelligence ) software out there that I think even comes close to Chatgpt in its ability to accomplish a diverse set of tasks.

What is your favorite aspect of this product?

I love that Chatgpt is designed like a messenger conversation. This way, I simply have chat conversations with it like I do with anyone on Whatsapp or Facebook messenger. This makes Chatgpt very usable for every internet surfing individual out there, regardless of their technical capability. As far as I am concerned, this has impressed me the most.

What do you dislike most about this product?

Although Chatgpt's advanced language processing feature makes it ideal for proofreading and editing purposes. In my team , we still require human input to supervise and cross-check the quality of the editing output by Chatgpt and this extends beyond proofreading, into other use-cases like when we utilize it for data analysis purposes.

What recommendations would you give to someone considering this product?

In my own opinion, I do think that all marketing and business operation teams in this time, should utilize Chatgpt not as an end in itself, but as an aid for basic day to day activity.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Hariharan S.

  • Role: Information Technology
  • Industry: Electronics
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2024

Highly versatile and Powerful

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

1. Versatile Use Cases 2. Seamless Integration 3. Accessibility 4. Context Awareness 5. Constant Evolution 6. Multi Model Capabilities

What is your favorite aspect of this product?

One of the most impressive aspects of ChatGPT is its versatility. It adapts to a wide range of tasks, such as answering questions, coding, brainstorming ideas, generating creative content, and even providing personalized assistance. This flexibility, combined with its ability to integrate tools like real-time browsing or code execution, makes it an incredibly powerful assistant for both personal and professional use.

What do you dislike most about this product?

A common drawback of ChatGPT is its occasional lack of precision or accuracy when handling complex or highly specialized queries. While it performs exceptionally well in many contexts, it can sometimes provide outdated, incorrect, or overly generic information, especially if the query goes beyond its training or current tool capabilities.

What recommendations would you give to someone considering this product?

1. Define your use Case 2. Leverage its Customization 3. Integrate Available Tools 4. Be Specific and Clear 5. Use it as a Collaborative Assistant

Pros

  • Helps Innovate
  • Performance Enhancing
  • Efficient Service
  • Effective Service

Tuot N.

  • Role: Information Technology
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

Easy to use. Best AI.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT excels in conversational depth, user customization, integration flexibility, multimodal capabilities, contextual memory, and continuous AI advancements.

What is your favorite aspect of this product?

My favorite aspect is its ability to engage naturally, solve problems creatively, and adapt responses based on user preferences and context.

What do you dislike most about this product?

Its limitations in handling real-time updates and occasional difficulty interpreting nuanced or ambiguous user inputs can be slightly frustrating.

What recommendations would you give to someone considering this product?

ChatGPT is great for answering questions, brainstorming, and learning. It's ideal for creative projects, quick research, or enhancing productivity. Be clear in your requests to get the best results!

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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