ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10
Category
ChatGPT
8.9 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Content Creation and Optimization category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

0% Negative
3% Neutral
97% Positive

Pros

  • Saves Time
  • Continually Improving Product
  • Performance Enhancing
  • Efficient Service

Feature Ratings

Average 82

Content Summarization

87

Artificial Intelligence and Natural Language Processing

87

Grammar and Spellcheck

86

Translation

83

Content Editor

81

Data Analysis

81

Customization

81

Search Engine Optimization

79

Data Protection and Security

78

Social Media Integration

73

Text-To-Image

72

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

87

Business Value Created

86

Ease of Implementation

86

Product Strategy and Rate of Improvement

84

Quality of Features

83

Breadth of Features

81

Ease of IT Administration

80

Ease of Customization

79

Availability and Quality of Training

79

Ease of Data Integration

79

Vendor Support

75

ChatGPT Reviews

Utkarsh M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

Versatile and poweful

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out for its versatility, conversational fluency, and broad range of integrations. It excels in understanding and generating natural language, offering personalized responses, and handling complex tasks. Additionally, its flexibility in adapting to different tones and contexts makes it unique compared to more rigid AI systems.

What is your favorite aspect of this product?

My favorite aspect of ChatGPT is its ability to engage in natural, dynamic conversations on a wide range of topics, making interactions feel more human-like and versatile.

What do you dislike most about this product?

I dislike that ChatGPT sometimes struggles to retain context across longer conversations, which can lead to repetitive or inconsistent responses.

What recommendations would you give to someone considering this product?

I’d recommend starting with clear, concise prompts to get the best results and experimenting with different use cases to explore its full potential. Also, be mindful of its limitations with context retention and consider combining it with other tools for specific tasks.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

James W.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

I view Chatgpt as a necessity.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Unlike similar products that we have trialed or used, Chatgpt is multi-lingual and this has enabled my colleagues in other countries, where the primary language isn't english to use the tool to great effect, Also, Chatgpt's ability to be deployed for a wide range of use-cases sets it apart from similar products. Usually, alternatives to Chatgpt are able to do one thing well and are just focus on that., Chatgpt is the standout Generative AI tool that can perform a variety of tasks and do them well.

What is your favorite aspect of this product?

Chatgpt's user interface makes it easy to use, regardless of the technical competence of the intending user. The user interface mirrors a messenger chat interface ,requiring users to simply communicate with Chatgpt as they would communicate with friends, family or workmates on popular messenger services.

What do you dislike most about this product?

Despite the broad capability of Chatgpt, from my experience, it still requires a human to review its generated content. Regardless, whether we are using it in the customer service department as a chatbot or in the marketing department to analyze data.

What recommendations would you give to someone considering this product?

Chatgpt is not a permanent replacement for a human. It still needs human effort to refine the end-content it generates, regardless of the use-case.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Neel R.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Instrumental in the AI Revolution

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

What sets ChatGPT apart from other similar products is its advanced natural language processing capabilities. It effectively understands context and nuances in conversation, enabling it to respond in a more human-like manner. The model also offers versatility, accommodating different user needs, while maintaining a high level of engagement and responsiveness.

What is your favorite aspect of this product?

One of the most impressive aspects of ChatGPT is its ability to understand and respond to a wide variety of topics with clarity and relevance. This versatility allows users to explore different subjects without feeling restricted, making the interaction more enjoyable and informative.

What do you dislike most about this product?

A drawback of ChatGPT is that it may sometimes generate repetitive answers or not provide detailed explanations when needed. This can be frustrating for users seeking more comprehensive information or insights on specific topics.

What recommendations would you give to someone considering this product?

For anyone considering ChatGPT, I recommend exploring its various features through different queries or prompts to fully appreciate its capabilities. It’s also beneficial to keep in mind that while it can provide valuable information, verifying important details from reliable sources is always a good practice.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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