ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10
Category
ChatGPT
8.9 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Content Creation and Optimization category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

0% Negative
3% Neutral
97% Positive

Pros

  • Saves Time
  • Continually Improving Product
  • Performance Enhancing
  • Efficient Service

Feature Ratings

Average 82

Content Summarization

87

Artificial Intelligence and Natural Language Processing

87

Grammar and Spellcheck

86

Translation

83

Content Editor

81

Data Analysis

81

Customization

81

Search Engine Optimization

79

Data Protection and Security

78

Social Media Integration

73

Text-To-Image

72

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

87

Business Value Created

86

Ease of Implementation

86

Product Strategy and Rate of Improvement

84

Quality of Features

83

Breadth of Features

81

Ease of IT Administration

80

Ease of Customization

79

Availability and Quality of Training

79

Ease of Data Integration

79

Vendor Support

75

ChatGPT Reviews

Paweł M.

  • Role: C-Level
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

The leading LLM provider out there

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT is notable for its advanced natural language processing capabilities, which allow it to produce human-like text. This makes it a versatile tool for content creation and brainstorming. It is the market leader and currently the only company offering such a seamless product experience. We use the Mac app for various purposes.

What is your favorite aspect of this product?

One of the things I really appreciate about ChatGPT is its impressive ability to comprehensively handle a wide array of topics with coherent and contextually relevant responses. I find it incredibly valuable for brainstorming new ideas, creating content, revising existing material, translating languages, and integrating it into various contextual process automation workflows.

What do you dislike most about this product?

One downside is that ChatGPT occasionally produces responses that lack depth or miss nuances, especially on complex subjects.

What recommendations would you give to someone considering this product?

Frankly, it's essential to explore multiple LLMs and select the one that perfectly aligns with your specific requirements. This is a crucial decision that can greatly impact your success.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Cons

  • Security Frustrates

Ritika B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2024

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Efficient Service

Manishwar T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2024

First and Best AI Chatbot

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

Help in creating and modifying codes easily.

What is your favorite aspect of this product?

It works well while using it simply and easily.

What do you dislike most about this product?

Nothing to dislike in it.

What recommendations would you give to someone considering this product?

I highly recommend this AI chatbot to everyone considering a purchase.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

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